Business & Marketing Manager

• May 2021 - Present

Director Of Operations

• Oct 2019 - May 2021

Director Of Operations

• May 2017 - May 2021

• Oversee all aspects of beverage program including overall inventory & organization of liquor room, individual event inventories, ordering all beverages, pulling & packing all beverages, and post event inventories. • Coordinate rentals for all events via multiple vendors including placing initial rental orders, updating orders as details change, and finalizing orders once guest count & event details are finalized. • Implemented use of Ubeya app to distribute event details in order to… Show more • Oversee all aspects of beverage program including overall inventory & organization of liquor room, individual event inventories, ordering all beverages, pulling & packing all beverages, and post event inventories. • Coordinate rentals for all events via multiple vendors including placing initial rental orders, updating orders as details change, and finalizing orders once guest count & event details are finalized. • Implemented use of Ubeya app to distribute event details in order to efficiently staff events; contact various staffing agencies for supplemental staff depending on needs & requests by clients. • Coordinate transportation & hotel reservations for events outside of the Chicagoland area. • Creatively execute design of all food & dessert stations while taking in to account overall theme & design of event. • Create internal timelines for all events including weddings. • Provide COIs when requested; request and track COIs from all vendors for on-site events. • Coordinate vendor load in and timing details for all on-site events. • Schedule and complete venue tours for potential clients; schedule and complete final walkthroughs for booked events. • Provide on-site event supervision for most events including opening & closing all weddings. • Work with Chef and culinary team to ensure quality and standards are upheld throughout prep and event execution process. • Track event staff hours and create payroll packets for ADP. • Create & update training manuals, procedures, and policies for all event staff & internal employees. • General HR tasks including workers comp claims, employee relations issues, interviewing applicants, new hire paperwork, and new employee training schedules. • Guide clients on catering & venue possibilities and capabilities.

Venue Manager

• Jul 2014 - Oct 2019

Napa Valley meets Nantucket in this fully restored, historic warehouse located within the popular Fulton Market District of Chicago's West Loop neighborhood. Guests are greeted with exposed brick walls, wood beams, large windows flooded with natural light, white marble counters, and custom floor to ceiling shelving. BRIQUE's clean lines, custom details and cultivated interior enable you to feel like you are hosting an event in your own home and celebrating in style.

Office Manager + Catering Manager

• Jan 2014 - May 2017

3/14 to 3/17 Catering Manager • Worked closely with clients to ensure all food, beverage, staffing, and rental needs were met and expectations were exceeded. • Oversaw set up & breakdown for off-site and on-site events. • Worked closely with owner and chef to update menus, website, and promotional materials. • Implemented use of Slack to efficiently communicate all event details to team. 1/14 to 3/14 Office Manager • Answered phones and greeted all visitors in a… Show more 3/14 to 3/17 Catering Manager • Worked closely with clients to ensure all food, beverage, staffing, and rental needs were met and expectations were exceeded. • Oversaw set up & breakdown for off-site and on-site events. • Worked closely with owner and chef to update menus, website, and promotional materials. • Implemented use of Slack to efficiently communicate all event details to team. 1/14 to 3/14 Office Manager • Answered phones and greeted all visitors in a timely & warm manner • Assisted owner with relaying event details to internal team and outside vendors • Placed initial rental orders for events • Implemented invoice & payment tracking via excel

Health Coach

• May 2013 - Aug 2015

Temporary Office Manager

• Sep 2013 - Nov 2013

Sales Director & Office Manager

• Aug 2010 - Apr 2013

• Showed, sold, and maximized private dining spaces and features to best accommodate clients’ needs • Attended various networking events & assisted with updating social media sites to build and retain relationships with current & potential customers • Worked closely with local hotels including management, concierges, & sales departments to ensure a mutually beneficial relationship • Assured the overall operating efficiency for all private dining events • Created daily sales… Show more • Showed, sold, and maximized private dining spaces and features to best accommodate clients’ needs • Attended various networking events & assisted with updating social media sites to build and retain relationships with current & potential customers • Worked closely with local hotels including management, concierges, & sales departments to ensure a mutually beneficial relationship • Assured the overall operating efficiency for all private dining events • Created daily sales reports & updated tip distribution spreadsheets on a daily basis • Updated employee files for new hires, existing employees, & terminated employees

Sales Director & Office Manager

• Jan 2012 - Mar 2013

• Showed, sold, and maximized private dining spaces and features to best accommodate clients’ needs • Attended various networking events & assisted with updating social media sites to build and retain relationships with current & potential customers • Assured the overall operating efficiency for all private dining and catering functions • Secured rentals & staffing for all catered events • Created daily sales reports & updated tip distribution spreadsheets on a daily basis •… Show more • Showed, sold, and maximized private dining spaces and features to best accommodate clients’ needs • Attended various networking events & assisted with updating social media sites to build and retain relationships with current & potential customers • Assured the overall operating efficiency for all private dining and catering functions • Secured rentals & staffing for all catered events • Created daily sales reports & updated tip distribution spreadsheets on a daily basis • Updated employee files for new hires, existing employees, & terminated employees • Established good rapport with tenants & employees of The Merchandise Mart.

Assistant Reservations Manager

• Sep 2007 - Aug 2010

• Created training manual for reservations staff and trained new employees • Oversaw concierge loyalty program and maintained relationships with local hotel contacts • Assisted private dining department with booking of private events • Established a rapport with all guests to create a customer-service oriented dining experience

Reservationist

• Mar 2005 - Sep 2007

• Reservationist at 3 RNR locations: Nick’s Fishmarket- Rosemont, IL, Nick’s Fishmarket- Chicago, IL, & Butter- Chicago, IL • Assisted with guest reservations via OpenTable • Provided outstanding customer service to all restaurant guests & potential guests • Assisted reservations manager with weekly reservations forecasts, concierge loyalty program, & special requests from guests

Temporary Manager

• Jun 2010 - Aug 2010

• Opened & closed bakery according to procedures • Created schedules for staff & worked closely with management at Chicago location to ensure all shifts were filled • Assisted customers with order fulfillment including special orders, wedding cakes, & corporate orders • Assisted with updating of all social media sites • Opened & closed bakery according to procedures • Created schedules for staff & worked closely with management at Chicago location to ensure all shifts were filled • Assisted customers with order fulfillment including special orders, wedding cakes, & corporate orders • Assisted with updating of all social media sites

Marketing & Administrative Assistant

• May 2009 - Dec 2009

• Designed and edited client proposals and food service provider bids, including 100+ page bid for Arlington Park • Created email marketing communications sent to 8,000+ contacts • Updated and maintained social media accounts • Designed and edited client proposals and food service provider bids, including 100+ page bid for Arlington Park • Created email marketing communications sent to 8,000+ contacts • Updated and maintained social media accounts

Event Planner

• Apr 2008 - Feb 2009

• Created menus and designed events that reflected the client’s vision • Effectively communicated event details to clients, chef, and production team • Created email-based customer feedback surveys and newsletters • Assisted with updating menus to stay on top of food industry trends • Created menus and designed events that reflected the client’s vision • Effectively communicated event details to clients, chef, and production team • Created email-based customer feedback surveys and newsletters • Assisted with updating menus to stay on top of food industry trends

Marketing Consultant

• Feb 2007 - Apr 2008

• Established and oversaw concierge loyalty program including hosting concierge lunches and open houses • Researched and implemented appropriate branding and promotional techniques • Visited local hotels on a weekly basis to deliver promotional items & menus • Established and oversaw concierge loyalty program including hosting concierge lunches and open houses • Researched and implemented appropriate branding and promotional techniques • Visited local hotels on a weekly basis to deliver promotional items & menus

Manager

• May 2007 - Sep 2007

• Assisted with opening of new location in July 2007 including training and creating schedule for staff of 50+ • Assisted in all aspects of restaurant operations (i.e. chef, dishwasher, server, bartender, host, etc…) • Created and oversaw grass roots marketing for location • Assisted with opening of new location in July 2007 including training and creating schedule for staff of 50+ • Assisted in all aspects of restaurant operations (i.e. chef, dishwasher, server, bartender, host, etc…) • Created and oversaw grass roots marketing for location

Restaurant Account Executive

• Feb 2007 - May 2007

• Coordinated advertising, email campaigns, and sent out direct mailings for clients • Assisted with the creation and implementation of promotional techniques • Planned, hosted, and promoted grand openings and other events, including live music performances, wine dinners, and chef’s tastings • Coordinated advertising, email campaigns, and sent out direct mailings for clients • Assisted with the creation and implementation of promotional techniques • Planned, hosted, and promoted grand openings and other events, including live music performances, wine dinners, and chef’s tastings

Restaurant Consultant

• Jun 2006 - Feb 2007

• Cold called potential restaurants in Chicago & suburbs • Performed benefit analysis for each potential restaurant partner • Visited current restaurant partners & worked with owners to ensure partnership was at it’s full potential • Cold called potential restaurants in Chicago & suburbs • Performed benefit analysis for each potential restaurant partner • Visited current restaurant partners & worked with owners to ensure partnership was at it’s full potential