JJ Fletcher
OBS Manager at TransPennine Express- Claim this Profile
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Bio
Paul Watson
It would be really easy to write about how, during my time working with JJ I found him to be a reliable and conscientious individual and how I would recommend him wholeheartedly. It’s probably more important is to say that during that time JJ never failed to demonstrate that he was a talented and committed leader. Skilled in managing people whilst operating in a complex and competitive business environment. Student accommodation has evolved massively in the time JJ has worked in the sector presenting numerous commercial and operational challenges. As an individual JJ has grown with the sector gaining experience across all aspects of the business. From facilities management to sales and marketing to staff leadership and development JJ has a great range of transferable skills. Working with JJ was a genuine pleasure and it’s because of that, he comes highly recommended!
Harriet Drake
As a manager JJ is approachable and communicative. His trusting and flexible approach allowed me to develop my own skills whilst still keeping the whole team focused on their goals and the goals of the wider business. His passion and commitment created a team dynamic that remains one of the best I have worked in, and his openness and desire to encourage input from all team members make him an excellent leader.
Paul Watson
It would be really easy to write about how, during my time working with JJ I found him to be a reliable and conscientious individual and how I would recommend him wholeheartedly. It’s probably more important is to say that during that time JJ never failed to demonstrate that he was a talented and committed leader. Skilled in managing people whilst operating in a complex and competitive business environment. Student accommodation has evolved massively in the time JJ has worked in the sector presenting numerous commercial and operational challenges. As an individual JJ has grown with the sector gaining experience across all aspects of the business. From facilities management to sales and marketing to staff leadership and development JJ has a great range of transferable skills. Working with JJ was a genuine pleasure and it’s because of that, he comes highly recommended!
Harriet Drake
As a manager JJ is approachable and communicative. His trusting and flexible approach allowed me to develop my own skills whilst still keeping the whole team focused on their goals and the goals of the wider business. His passion and commitment created a team dynamic that remains one of the best I have worked in, and his openness and desire to encourage input from all team members make him an excellent leader.
Paul Watson
It would be really easy to write about how, during my time working with JJ I found him to be a reliable and conscientious individual and how I would recommend him wholeheartedly. It’s probably more important is to say that during that time JJ never failed to demonstrate that he was a talented and committed leader. Skilled in managing people whilst operating in a complex and competitive business environment. Student accommodation has evolved massively in the time JJ has worked in the sector presenting numerous commercial and operational challenges. As an individual JJ has grown with the sector gaining experience across all aspects of the business. From facilities management to sales and marketing to staff leadership and development JJ has a great range of transferable skills. Working with JJ was a genuine pleasure and it’s because of that, he comes highly recommended!
Harriet Drake
As a manager JJ is approachable and communicative. His trusting and flexible approach allowed me to develop my own skills whilst still keeping the whole team focused on their goals and the goals of the wider business. His passion and commitment created a team dynamic that remains one of the best I have worked in, and his openness and desire to encourage input from all team members make him an excellent leader.
Paul Watson
It would be really easy to write about how, during my time working with JJ I found him to be a reliable and conscientious individual and how I would recommend him wholeheartedly. It’s probably more important is to say that during that time JJ never failed to demonstrate that he was a talented and committed leader. Skilled in managing people whilst operating in a complex and competitive business environment. Student accommodation has evolved massively in the time JJ has worked in the sector presenting numerous commercial and operational challenges. As an individual JJ has grown with the sector gaining experience across all aspects of the business. From facilities management to sales and marketing to staff leadership and development JJ has a great range of transferable skills. Working with JJ was a genuine pleasure and it’s because of that, he comes highly recommended!
Harriet Drake
As a manager JJ is approachable and communicative. His trusting and flexible approach allowed me to develop my own skills whilst still keeping the whole team focused on their goals and the goals of the wider business. His passion and commitment created a team dynamic that remains one of the best I have worked in, and his openness and desire to encourage input from all team members make him an excellent leader.
Credentials
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Level 7 Certificate in Leadership and Management
ILMJun, 2019- Nov, 2024 -
Level 5 Diploma in Leadership and Management
ILMMar, 2018- Nov, 2024 -
Certificate for Financial Administration and Planning (CEFAP)
School of FinanceSep, 2010- Nov, 2024 -
Certificate for Financial Advisers (CEFA)
School of FinanceSep, 2010- Nov, 2024
Experience
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TransPennine Express
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United Kingdom
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Transportation/Trucking/Railroad
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300 - 400 Employee
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OBS Manager
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Oct 2019 - Present
•The primary responsibility of the On Board Service Manager is to ensure that TransPennine Express (TPE) customers get the best service whilst on board our trains. •We do this by leading, supporting and investing in our team of Conductors enabling them to perform at their very best and fulfilling all TPE promises to our customers. •As well as line management responsibilities, we also play a key role in closely monitoring their safety competence and their development as well as the operational management of our depot including resilience planning and delivery.
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Liberty Living
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United Kingdom
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Hospitality
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1 - 100 Employee
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General Manager
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Sep 2012 - Sep 2019
• Operational Management of multi site residence • Manage the student renewal and expansion process• Managing a residence team of 15 staff• Develop and maintain the relationships with the University/College • Ensure a high level of customer service is achieved through managing and meeting customer’s expectations and service levels.• Ensure health and safety checks are completed including fire alarm testing, monthly checks and evacuation procedures• Ensure reactive maintenance work is carried out promptly and in line with the National Code of Standards• Liaise with maintenance contractors to ensure works are carried out correctly to a high standard• Ensure the residences are clean and highly presentable at all times through management of the housekeeping team
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Lloyds Banking Group
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United Kingdom
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Financial Services
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700 & Above Employee
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Financial Advisor
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Oct 2010 - Sep 2012
• Manage targets between 6 branches and manage up to 50 staff ensuring quarterly targets are met.• Self generate investment business and personally motivate in order to hit quarterly targets.• Meeting with clients on a one to one basis to assess needs and objectives• Continuing my professional development with training and exams.• Ensuring the highest quality of customer service • Manage targets between 6 branches and manage up to 50 staff ensuring quarterly targets are met.• Self generate investment business and personally motivate in order to hit quarterly targets.• Meeting with clients on a one to one basis to assess needs and objectives• Continuing my professional development with training and exams.• Ensuring the highest quality of customer service
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Operations Manager
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Oct 2005 - Sep 2010
• Manage all staff reporting to the position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.• Maintain and develop corporate image and reputation, protect and develop the companies’ brands via suitable PR activities.• Maximise sales, ensure customer satisfaction, maintain image and ergonomics for customers• Manage costs and overheads, monitoring profitability and performance to ensure sales targets are met and exceeded• Liase with external agencies and authorities such as local council, police, fire service.• Develop knowledge and information about competitor activity, pricing, and tactics.
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Education
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2002 - 2005
Northumbria University
Bachelor's degree, Criminology and Sociology -
1992 - 2000
St Cuthberts High School Newcastle
Community
