Experience

Mercedes-Benz Česká republika

• Czechia
• Automotive
• 1 - 100 Employee

• Performance & change manager

  • Sep 2019 - Present



Kia Czech s.r.o.

• Czechia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Aftersale Zone manager

  • Jan 2012 - Aug 2019

  - Managing of dealer network - Daily communication with dealers - Customer satisfaction specialits - Monthly reporting to managment and to headquaters - Creating of advertisement and following up - Bussiness plan setting up - Managing of dealer network - Daily communication with dealers - Customer satisfaction specialits - Monthly reporting to managment and to headquaters - Creating of advertisement and following up - Bussiness plan setting up



Import Volkswagen Group S.r.o.

• Czechia
• Motor Vehicle Manufacturing

• Customer quality manager

  • 2009 - 2011

  - Customer satisfaction and warranty department manager - managing of aftersales department - Daily communication with dealers and with the headquarters in Wolfsburg - Monthly reporting to managment and to headquaters - Creating of advertisement and following up - Bussiness plan setting up - Customer satisfaction and warranty department manager - managing of aftersales department - Daily communication with dealers and with the headquarters in Wolfsburg - Monthly reporting to managment and to headquaters - Creating of advertisement and following up - Bussiness plan setting up



AMT group

• Praha

• General manager Aftersales Jaguar/Land Rover

  • 2006 - 2009

  - General manager Aftersales Jaguar/Land Rover - managing of aftersales department - Customer satisfaction and warranty cases solutions - Daily communication with dealers and with the headquarters in Uk - Monthly reporting to managment and to headquaters - Bussiness plan setting up - General manager Aftersales Jaguar/Land Rover - managing of aftersales department - Customer satisfaction and warranty cases solutions - Daily communication with dealers and with the headquarters in Uk - Monthly reporting to managment and to headquaters - Bussiness plan setting up



Autec BMW

• Praha

• Service Manager

  • 2004 - 2006

  - Service manager BMW/Mini - managing of aftersales department and retail service team - Customer satisfaction and warranty cases solutions - Daily communication with dealers and with the headquarters in Germany - Monthly reporting to managment and to headquaters - Bussiness plan setting up - Service manager BMW/Mini - managing of aftersales department and retail service team - Customer satisfaction and warranty cases solutions - Daily communication with dealers and with the headquarters in Germany - Monthly reporting to managment and to headquaters - Bussiness plan setting up



Renault Česká republika

• Czechia
• Automotive
• 1 - 100 Employee

• Product manager Parts&Accessories

  • 2002 - 2004

  - Product manager for spareparts and accessories - pricing and introducing of new products - creating of advertisement connected to sparepatrs and accessories - Daily communication with dealers - Monthly reporting to managment - Product manager for spareparts and accessories - pricing and introducing of new products - creating of advertisement connected to sparepatrs and accessories - Daily communication with dealers - Monthly reporting to managment



Toyota Motor Czech

• Parts & Accessory representative

  • 2000 - 2002

  - Product manager for accessories- pricing and introducing of new products- creating of advertisement connected to sparepatrs and accessories- Daily communication with dealers- Monthly reporting to managment- negotiating with bussiness partners

• Asistent oddělení náhradních dílů

  • 1996 - 2000

  - daily agenda with orders of spareparts and accessories- daily communication with dealer network and with headquarters in Brussels- warehouse planning and ordering