Experience

Scotch Institute of Ear Nose & Throat

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Representative / Medical Receptionist

  • May 2022 - Present

  -Compiling patient charts and managing financial obligations, including recording charges and processing payments. -Ensuring accuracy in patient records by verifying updates and changes and verifying insurance benefits prior to appointments. -Providing knowledgeable assistance to patients through virtual call center software, effectively assessing their needs and addressing inquiries. -Responding to general information requests and inquiries from patients, physicians, medical offices… Show more -Compiling patient charts and managing financial obligations, including recording charges and processing payments. -Ensuring accuracy in patient records by verifying updates and changes and verifying insurance benefits prior to appointments. -Providing knowledgeable assistance to patients through virtual call center software, effectively assessing their needs and addressing inquiries. -Responding to general information requests and inquiries from patients, physicians, medical offices, and other callers, demonstrating effective and professional communication. -Managing various administrative tasks, including appointment scheduling, patient check-in and check-out, referral coordination, and prescription processing. -Observing all facility rules and regulations regarding patient data to promote confidentiality and integrity. Show less -Compiling patient charts and managing financial obligations, including recording charges and processing payments. -Ensuring accuracy in patient records by verifying updates and changes and verifying insurance benefits prior to appointments. -Providing knowledgeable assistance to patients through virtual call center software, effectively assessing their needs and addressing inquiries. -Responding to general information requests and inquiries from patients, physicians, medical offices… Show more -Compiling patient charts and managing financial obligations, including recording charges and processing payments. -Ensuring accuracy in patient records by verifying updates and changes and verifying insurance benefits prior to appointments. -Providing knowledgeable assistance to patients through virtual call center software, effectively assessing their needs and addressing inquiries. -Responding to general information requests and inquiries from patients, physicians, medical offices, and other callers, demonstrating effective and professional communication. -Managing various administrative tasks, including appointment scheduling, patient check-in and check-out, referral coordination, and prescription processing. -Observing all facility rules and regulations regarding patient data to promote confidentiality and integrity. Show less



Arise

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2021 - Dec 2021

  -Answered customer calls promptly to avoid on-hold wait times while assisting and resolving online ordering issues and concerns to promote a seamless ordering process for customers. -Liaising with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. -Maintained a positive and professional attitude towards customers to foster positive experiences resulting in repeat online purchases. -Maintaining up-to-date knowledge of product… Show more -Answered customer calls promptly to avoid on-hold wait times while assisting and resolving online ordering issues and concerns to promote a seamless ordering process for customers. -Liaising with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. -Maintained a positive and professional attitude towards customers to foster positive experiences resulting in repeat online purchases. -Maintaining up-to-date knowledge of product and service changes. Show less -Answered customer calls promptly to avoid on-hold wait times while assisting and resolving online ordering issues and concerns to promote a seamless ordering process for customers. -Liaising with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. -Maintained a positive and professional attitude towards customers to foster positive experiences resulting in repeat online purchases. -Maintaining up-to-date knowledge of product… Show more -Answered customer calls promptly to avoid on-hold wait times while assisting and resolving online ordering issues and concerns to promote a seamless ordering process for customers. -Liaising with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. -Maintained a positive and professional attitude towards customers to foster positive experiences resulting in repeat online purchases. -Maintaining up-to-date knowledge of product and service changes. Show less



Quaintance-Weaver Restaurants & Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Restaurant Floor Manager

  • Jun 2018 - Jul 2021

  Responsibilities -Overseeing service and quality assurance - Answering 30+ phone calls a day - Ensuring guest satisfaction and building strong relationships through positive attitude and attentive responses. - Managing restaurant financials, including payroll, cost management, and daily financial reports. - Recruiting, interviewing, hiring, and training new staff members. Achievements - Obtained my Second, Third, and Fourth Lucky Star

• Event Server & Event Bartender

  • May 2017 - Jun 2018

  Responsibilities: -Setting up event rooms properly. -Ensuring that guests have a great experience. -Providing attentive and friendly service. -Communicating with kitchen staff accordingly. -Respecting guest requests. -Providing responsible alcoholic beverage service. Achievements: -Obtained my first Lucky Star - February 2018 -Became a Lead Server - January 2018

• Internship

  • Jan 2017 - Apr 2017

  Achievements: -Gained a better understanding of the hospitality industry. -Attained hands-on experienced for line-level front and back house operational roles in the hotel, events, and restaurant departments. -Enhanced my professionalism and workplace etiquette. -Received a job offer at the end of the internship.



GIA Drink Eat Listen

• Greensboro/Winston-Salem, North Carolina Area

• Hostess and Food Expediter

  • Feb 2016 - Jul 2017

  Responsibilities: -Greeting customers and escorting them to their tables. -Setting up tables in advanced. -Making reservation arrangements. -Helping servers bus tables and serve food. -Maintaining work area and interior clean. -Answering customers’ questions in person and on the phone. -Walking through the restaurant to ensure guest satisfaction and advising servers with specific customer needs. -Helping servers and the food expeditor when it is needed. Responsibilities: -Greeting customers and escorting them to their tables. -Setting up tables in advanced. -Making reservation arrangements. -Helping servers bus tables and serve food. -Maintaining work area and interior clean. -Answering customers’ questions in person and on the phone. -Walking through the restaurant to ensure guest satisfaction and advising servers with specific customer needs. -Helping servers and the food expeditor when it is needed.