Jitka Šišperová

Customer Care Projects consultant at MessageOk
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Prague, Czechia, CZ
Languages
  • Czech Native or bilingual proficiency
  • German -
  • English Full professional proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 1 ratings
  • (1)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Anna Šenk

I had Jitka on my team at DameJídlo.cz. She worked her way up from customer service, to an excellent manager. She is very determined and her will is unbreakable. She does not act rashly, makes decisions according to data, which she enjoys evaluating and finding a link between it. Thanks to her ideas, we've improved not only DámeJídlo.cz's product quality, but also saved money. She takes very good care of her team. I could recommend her to anyone.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Experience

  • MessageOk
    • Czechia
    • Software Development
    • 1 - 100 Employee
    • Customer Care Projects consultant
      • 2021 - Present

      • CONSULTING within implementation of CUSTOMER SELF-SERVICE product • Designing and optimizing PROCESSES related to customer care • Participating in selected PROJECTS related to CUSTOMER CARE • CONSULTING within implementation of CUSTOMER SELF-SERVICE product • Designing and optimizing PROCESSES related to customer care • Participating in selected PROJECTS related to CUSTOMER CARE

  • Aromaniac
    • Czechia
    • Food and Beverage Manufacturing
    • 1 - 100 Employee
    • Manager of Customer Care & Claims
      • Sep 2021 - Present

      • LEADING & MOTIVATING team of customer care and claims (5 colleagues) • Focusing of FUNCTIONALITY & EFFICIENCY of customer care • Designing and implementing OPTIMAL PROCESSES related to customer care • MONITORING and analyzing operation of customer care and seeking CONTINUOUS IMPROVEMENT • Selecting optimal SOLUTION and supplier for a call center, specifying NEEDS for our purposes • Cooperating on REBRANDING and launching NEW WEBSITE • LEADING & MOTIVATING team of customer care and claims (5 colleagues) • Focusing of FUNCTIONALITY & EFFICIENCY of customer care • Designing and implementing OPTIMAL PROCESSES related to customer care • MONITORING and analyzing operation of customer care and seeking CONTINUOUS IMPROVEMENT • Selecting optimal SOLUTION and supplier for a call center, specifying NEEDS for our purposes • Cooperating on REBRANDING and launching NEW WEBSITE

  • Freelance
    • Egypt
    • Human Resources
    • 1 - 100 Employee
    • Customer Care consultant
      • Nov 2019 - Present

      • CONSULTING in the field of CUSTOMER CARE • Auditing PRODUCTIVITY & PROCESSES • Implementing FLEXIBILITY • TRAINING team leaders and managing employees • CUSTOMER HAPPINESS in practice • CONSULTING in the field of CUSTOMER CARE • Auditing PRODUCTIVITY & PROCESSES • Implementing FLEXIBILITY • TRAINING team leaders and managing employees • CUSTOMER HAPPINESS in practice

  • Vivy
    • Germany
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Head of Product Support
      • Nov 2020 - Aug 2021

      • Participating in a project for developing and launching mobile app for insurance agency - responsible for customer service & user testing • Transforming the team and customer service to the specifics of international market • LEADING & MOTIVATING multinational team • Specifying requirements on CUSTOMER SERVICE features, user testing • TRAINING & knowledge transfer to insurance agency operators • Participating in a project for developing and launching mobile app for insurance agency - responsible for customer service & user testing • Transforming the team and customer service to the specifics of international market • LEADING & MOTIVATING multinational team • Specifying requirements on CUSTOMER SERVICE features, user testing • TRAINING & knowledge transfer to insurance agency operators

  • DameJidlo.cz
    • Manager of Customer & Partner Care
      • Oct 2013 - Jul 2020

      • Managing, setting and optimizing complex system of CUSTOMER CARE • LEADING & MOTIVATING team of approx. 30 • Part of MANAGEMENT - direct impact on the whole operation • Focusing on FUNCTIONALITY & EFFICIENCY of customer care • Developing and implementing new TOOLS for customer care for service and communication improvement • Reporting to global mother company Delivery Hero SE • Designing and creating OPTIMAL PROCESSES • Using DATA ANALYTICS • Designing and creating new CONTACT PAGE for customers. It brought significant simplification. Customers can take care of what they need, in couple of clicks. The page is directly connected to the SATISFACTION SURVEY. • Change of the whole operation and workflows of the CUSTOMER CARE dpt. - improving FLEXIBILITY - thanks to implementing flexible employments, employees can plan their shifts as they need. Creating CAREER PLANS for operators brought higher motivation and work efficiency. Show less

  • BeNej
    • United States
    • Customer Care Consultant & Co-founder
      • Jan 2015 - Jan 2017

      • Providing CONSULTING in CUTOMER CARE field • Auditing PRODUCTIVITY & PROCESSES • TRAININGS & WORKSHOPS • CUSTOMER HAPPINESS in practice • Providing CONSULTING in CUTOMER CARE field • Auditing PRODUCTIVITY & PROCESSES • TRAININGS & WORKSHOPS • CUSTOMER HAPPINESS in practice

  • Jopess fashion
    • Customer Care Consultant
      • Nov 2012 - Sep 2013

      • Auditing and setting new PROCESSES • MYSTER SHOPPING in brand stores with Czech design clothes • Follow-up TRAINING of sale assistants • Auditing and setting new PROCESSES • MYSTER SHOPPING in brand stores with Czech design clothes • Follow-up TRAINING of sale assistants

Education

  • University of Economics, Prague
    not finished, Business economy and management
  • Gymnázium Uherské Hradiště

Community

You need to have a working account to view this content. Click here to join now