Experience

Ceipal

• United States
• Software Development
• 400 - 500 Employee

• Product Support Specialist

  • Oct 2022 - Present

  Account manager Account manager



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Subject Matter Expert

  • Apr 2021 - Jul 2022

  . Technically trained on desktop and laptop hardware and software. 2. Installing & troubleshooting on Windows machines and hp printers. 3. Worked on installation of applications, hardware issue diagnosis and networks. 4. Troubleshooting to improve the device performance and MS office activation and troubleshooting 5. Assisted the customers with Upselling Instant Ink & if the Printer is out of Warranty or Obsolete helped them to buy a new Printer as per the requirement. . Technically trained on desktop and laptop hardware and software. 2. Installing & troubleshooting on Windows machines and hp printers. 3. Worked on installation of applications, hardware issue diagnosis and networks. 4. Troubleshooting to improve the device performance and MS office activation and troubleshooting 5. Assisted the customers with Upselling Instant Ink & if the Printer is out of Warranty or Obsolete helped them to buy a new Printer as per the requirement.



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Support Associate

  • May 2019 - Oct 2020

  Assisted customers to enroll with the Platinum support. Customer will be eligible to get technical support for the third-party Hardware or Software products. 2. Interacting with customers to provide information and troubleshoot on the issue based on the customers’ concern. 3. Analysing and resolving the technical issues involving with internet connectivity and email client.- Assisted customers to enroll with the Platinum support. Customer will be eligible to get technical support for the third-party Hardware or Software products. 2. Interacting with customers to provide information and troubleshoot on the issue based on the customers’ concern. 3. Analysing and resolving the technical issues involving with internet connectivity and email client.-



H2K Webit

• India
• IT Services and IT Consulting

• Business Development Executive

  • Mar 2013 - Apr 2016

  Identifying business opportunities, prospects and evaluating their position in the industry. 2. Maintaining relationships with clients by providing support information and guidance for smooth transaction. 3. Researching and recommending new profitable opportunities and services. 4. Identifying improvements on new products based on the current industry trends, market activities and competitors. 5. Experience in B2C, B2B, sales. 6. Source new opportunities through inbound lead follow-up and outbound cold calls and emails. 7. Sales Funnel Maintaining. 8. Analyse the target markets and penetrates them to drive sales of the company.- Show less