Assistant Manager - Holidays

• Aug 2022 - Present

Assistant Manager Products and Holidays.

• Aug 2021 - Jul 2022

Asst. Manager New York University Abu Dhabi

• Jan 2017 - Mar 2021

- Working Closely with the Marketing Team for preparing promotional material to generate new inquiries and sales. - Working closely with internal staff and share best – in – class practices to ensure service consistency and quality - Managing the entire hotel group request for Institute team from New York University Abu Dhabi from Group Contract / Rate Negotiation to the final invoicing. - Managing the complete student education trips of more than 20-30 groups at the same time… Show more - Working Closely with the Marketing Team for preparing promotional material to generate new inquiries and sales. - Working closely with internal staff and share best – in – class practices to ensure service consistency and quality - Managing the entire hotel group request for Institute team from New York University Abu Dhabi from Group Contract / Rate Negotiation to the final invoicing. - Managing the complete student education trips of more than 20-30 groups at the same time. - Working Closely with the Marketing Team for preparing promotional material to generate new inquiries and sales. - Demonstrate Strong Knowledge of International Destinations specially Middle East, Far East, Indian Ocean, USA Holidays etc - Successfully creating travel products based upon current market requirements, consumer preference, Local Holidays, Travel preference etc. by managing costs through innovative contracting, effective negotiation, pricing decisions and analyzing previous revenue/sales data of various itineraries(FIT/GIT) in different budget categories. - Successfully building and Maintaining excellent relations with the suppliers across the products by Contracting the international supplier and handled end to end Product delivery. - Coached / Trained team members to achieve goals, follow guidelines set by the management and maximize profit

Supervisor - Holidays

• Nov 2013 - Jan 2017

- Managing Corporate booking for all non air products. - Leading the team to book and finalize Mass On boarding request for Cleveland Clinic Abu Dhabi (CCAD) - Working on itineraries of VIP travelers from CCAD and NYUAD. - Managing CCAD Recruitment Drive to destinations like India, Holland, Portugal, UK, Tokyo, Philippines, Indonesia, Sri Lanka, Prague etc. confirming service like Flights, Hotels, Meeting Rooms, Transfers, Meals. - Managing the entire movement of students arrival… Show more - Managing Corporate booking for all non air products. - Leading the team to book and finalize Mass On boarding request for Cleveland Clinic Abu Dhabi (CCAD) - Working on itineraries of VIP travelers from CCAD and NYUAD. - Managing CCAD Recruitment Drive to destinations like India, Holland, Portugal, UK, Tokyo, Philippines, Indonesia, Sri Lanka, Prague etc. confirming service like Flights, Hotels, Meeting Rooms, Transfers, Meals. - Managing the entire movement of students arrival and departure for the academic year at New York University Abu Dhabi. - Managing the entire hotel group request for Institute team from New York University Abu Dhabi from Group Contract / Rate Negotiation to the final invoicing. - Training team members to achieve standards set by the organization.

Business Development Executive

• Jun 2011 - Oct 2013

 Following up on new business opportunities and setting up meetings with travel coordinators.  Establishing and maintaining working relationships with travel partners.  Accountable for preparing promotional material to generate new inquiries and sales.  Training the implant office staff to sell holiday product in order to increase sales.  Negotiating special deals with hotels and suppliers and service providers for events, groups and important corporates.  Planned and… Show more  Following up on new business opportunities and setting up meetings with travel coordinators.  Establishing and maintaining working relationships with travel partners.  Accountable for preparing promotional material to generate new inquiries and sales.  Training the implant office staff to sell holiday product in order to increase sales.  Negotiating special deals with hotels and suppliers and service providers for events, groups and important corporates.  Planned and organized road shows, interviews and MICE travel for top corporate houses.  Communicating new product developments to prospective clients.  Administering accounts and providing management with current market situation.  Helping the operations and reservations department during busy periods.  Updating and maintaining customer information database on regular basis.  Conducting market competitive analysis to develop roadmap and sales strategy to secure new business.  Work closely with internal staff and share best – in – class practices to ensure service consistency and quality.  Working closely with the management to develop and implement business development strategy to achieve the long and short term revenue goals. Show less  Following up on new business opportunities and setting up meetings with travel coordinators.  Establishing and maintaining working relationships with travel partners.  Accountable for preparing promotional material to generate new inquiries and sales.  Training the implant office staff to sell holiday product in order to increase sales.  Negotiating special deals with hotels and suppliers and service providers for events, groups and important corporates.  Planned and… Show more  Following up on new business opportunities and setting up meetings with travel coordinators.  Establishing and maintaining working relationships with travel partners.  Accountable for preparing promotional material to generate new inquiries and sales.  Training the implant office staff to sell holiday product in order to increase sales.  Negotiating special deals with hotels and suppliers and service providers for events, groups and important corporates.  Planned and organized road shows, interviews and MICE travel for top corporate houses.  Communicating new product developments to prospective clients.  Administering accounts and providing management with current market situation.  Helping the operations and reservations department during busy periods.  Updating and maintaining customer information database on regular basis.  Conducting market competitive analysis to develop roadmap and sales strategy to secure new business.  Work closely with internal staff and share best – in – class practices to ensure service consistency and quality.  Working closely with the management to develop and implement business development strategy to achieve the long and short term revenue goals. Show less

Sales Executive / Business Development Executive

• Mar 2008 - Jun 2011

- Conceptiualised & implemented innovative Marketing plan for accomplishment of target for the our Various services like Air Tickets, Package Tours, MICE, Assistance for Visa & Passport, Travel Insurance Forex etc - Successfully catered to the need of agents by solving their problem and queries to maintain high level of customer satisfaction - Handled special request like Charter Flight, Private Yacht, Personal bodyguards or security services, Helicopter services for VIP Transfers. -… Show more - Conceptiualised & implemented innovative Marketing plan for accomplishment of target for the our Various services like Air Tickets, Package Tours, MICE, Assistance for Visa & Passport, Travel Insurance Forex etc - Successfully catered to the need of agents by solving their problem and queries to maintain high level of customer satisfaction - Handled special request like Charter Flight, Private Yacht, Personal bodyguards or security services, Helicopter services for VIP Transfers. - Effectively handeled booking and reservations for groups, arranging meetings and conferences. - Planned and attended calls and answering the customers to their related telephone queries and web queries on airfare, seat availability, package tours, visa and foreign exchange, and providing other travel related information. - Delivered the highest quality of customer service to each and every caller by taking extra steps, if necessary, to ensure complete customer satisfaction. - Liaisoned effectively with the airline offices for special fares and other travel related services, Advising customers on their destinations and organizing their travel itineraries. Show less - Conceptiualised & implemented innovative Marketing plan for accomplishment of target for the our Various services like Air Tickets, Package Tours, MICE, Assistance for Visa & Passport, Travel Insurance Forex etc - Successfully catered to the need of agents by solving their problem and queries to maintain high level of customer satisfaction - Handled special request like Charter Flight, Private Yacht, Personal bodyguards or security services, Helicopter services for VIP Transfers. -… Show more - Conceptiualised & implemented innovative Marketing plan for accomplishment of target for the our Various services like Air Tickets, Package Tours, MICE, Assistance for Visa & Passport, Travel Insurance Forex etc - Successfully catered to the need of agents by solving their problem and queries to maintain high level of customer satisfaction - Handled special request like Charter Flight, Private Yacht, Personal bodyguards or security services, Helicopter services for VIP Transfers. - Effectively handeled booking and reservations for groups, arranging meetings and conferences. - Planned and attended calls and answering the customers to their related telephone queries and web queries on airfare, seat availability, package tours, visa and foreign exchange, and providing other travel related information. - Delivered the highest quality of customer service to each and every caller by taking extra steps, if necessary, to ensure complete customer satisfaction. - Liaisoned effectively with the airline offices for special fares and other travel related services, Advising customers on their destinations and organizing their travel itineraries. Show less

Travel Consultant

• Oct 2006 - May 2007

Responsible for attending calls and answering the customers to their related telephone queries and web queries on airfare, seat availability, package tours, visa and foreign exchange, and providing other travel related information. Responsible for making travel related reservations and issue tickets to customers. Advising customers on their destinations and organizing their travel itineraries. Liaising with the airline offices for special fares and other travel related… Show more Responsible for attending calls and answering the customers to their related telephone queries and web queries on airfare, seat availability, package tours, visa and foreign exchange, and providing other travel related information. Responsible for making travel related reservations and issue tickets to customers. Advising customers on their destinations and organizing their travel itineraries. Liaising with the airline offices for special fares and other travel related services. Delivered the highest quality of customer service to each and every caller by taking extra steps, if necessary, to ensure complete customer satisfaction. Accomplishing the goals and objectives set up by the management. Show less Responsible for attending calls and answering the customers to their related telephone queries and web queries on airfare, seat availability, package tours, visa and foreign exchange, and providing other travel related information. Responsible for making travel related reservations and issue tickets to customers. Advising customers on their destinations and organizing their travel itineraries. Liaising with the airline offices for special fares and other travel related… Show more Responsible for attending calls and answering the customers to their related telephone queries and web queries on airfare, seat availability, package tours, visa and foreign exchange, and providing other travel related information. Responsible for making travel related reservations and issue tickets to customers. Advising customers on their destinations and organizing their travel itineraries. Liaising with the airline offices for special fares and other travel related services. Delivered the highest quality of customer service to each and every caller by taking extra steps, if necessary, to ensure complete customer satisfaction. Accomplishing the goals and objectives set up by the management. Show less