Experience

Reliance Jio

• India
• Telecommunications
• 700 & Above Employee

• Senior Manager

  • Oct 2021 - Present



Tata Communications

• India
• Telecommunications
• 700 & Above Employee

• Manager of Customer Success

  • Jan 2018 - Oct 2021

  ❖ Managing partial profile of PAN India Enterprise Customers with total revenue of 90 Cr in mix of segments i.e. Digital India & Europe and Partner❖ Additionally responsible for West Region of this Segment along with 2 team members.❖ End to end customer lifecycle management for existing set of Large Enterprise customers. ❖ Single point of communication for customers on issues pertaining to renewal and Terminations.❖ Utilization the upsell and cross sell methodology to increase revenue from existing services and introduction of new services as per customer’s business requirements❖ Periodical cross functional team meets to discuss and prepare rolling communications strategy and action plans to ensure 100% customer satisfaction and thereby reducing potential churn cases❖ Ensuring 100% compliance on legal, business and financial parameters while retaining existing business.❖ Responding to RFPs in a timely and professional manner.❖ Manage and liaise with back-end and cross-functional teams to ensure up to date circuit inventory.❖ Ensuring adherence to order login systems and processes by timely and correct documentation of orders❖ Achieve corporate imperatives of being the SQ of telecom industry by immaculate account management and relationship management with internal and external customers

• Assistant Manager

  • Jan 2009 - Dec 2017

  Working as Renewals & Retention Manager



Bharti Airtel Services

• Telecommunications
• 700 & Above Employee

• Team Lead

  • Nov 2005 - Jan 2009

  ❖ Handled 9 Field Collection Officers ❖ Responsible for Revenue Collection of Entire South Mumbai with Subscriber Base of 85K, further bifurcated into various segments like “PRI, BRI, SME, Commercial and Residential”. ❖ Data allocation to team members and design strategies in a well-planned manner to meet the daily weekly and monthly targets. ❖ Providing liners for field allocation data to all executives for payment collection. ❖ Interacting with customers to resolve the issues with regards to Bill Payments ❖ Coordinating with Field Collection Officers for unresolved issues of customer so as to pour in revenue to company’s a/c and hence also fulfill the collection targets. ❖ Providing clarifications on Billing related queries. ❖ Achieving target of 95% revenue collection of the above customer base on daily and weekly basis so as to maintain the monthly target of 90%