Senior Consultant

• Jan 2021 - Present

Software Engineer

• May 2017 - Dec 2019

Worked as contractor for Telecom clients Spark-NZ and 2DegreesMobile (New Zealand), developing and managing Siebel CRM application in Agile SDLC and providing production support. Worked in a fast paced, well-coordinated agile DevOps team to deliver new features and enhancements each sprint. Involved in the successful agile transformation of Spark-NZ. Facilitated Agile ceremonies and technical knowledge sessions. Trained and managed new members in the team to help them get hands-on experience with the agile way of working. Performed end-to-end problem investigations, system diagnostics, root cause analysis on multiple applications involved in the stack. Analysed and documented high- and low-level technical designs, enhancements and functional requirements. Worked on the IP17 upgrade and database performance tuning of the Siebel CRM application. Designed multiple efficient interfaces using web services, SOAP architecture and REST APIs. Maintained source code and managed code conflicts, git merges and code reviews for multiple developers and release cycles. Solved production bugs, errors and incidents and monitored for anomalous behaviour. Collaborated with clients and stakeholder to get feedback and refine requirements, build product backlog for the team. Demonstrated prototypes for new functionalities and enhancements and build integrated CRM application. Automated unit tests, manual tasks such order placements and excel spreadsheets to streamline business processes. Implemented latest features, developed highly responsive JavaScript UI to enhance user experience. Provided rapid response for critical issues, production troubleshooting and testing support and during sprint releases. Show less

Software Engineer Analyst

• Jul 2014 - May 2017

Worked in a team to successfully deliver CRM system for client- T-Mobile (Czech Republic) over 18 months in two major releases. Designed and maintained application logic, UI, interfaces and web services for service request module. Ran diagnostics on production environment, performed unit and system tests to find and fix bugs and deliver enhancements. Identified and fixed the most number of production bugs and defects by any individual developer in all releases. Enhanced UI design of basic Siebel CRM with JavaScript, HTML, CSS and jQuery using Open UI functionality to be more customer friendly. Performed regression testing and automated simple regression scenarios using selenium to verify system requirements and quality. Worked on performance tuning and database management of CRM system for client- Mobily (Saudi Arabia). Ran health-checks and maintained development, testing and staging servers for daily incremental deployments and reporting. Helped set up development environments and performed admin tasks for the development team. Trained a team of new developers to code, configure and maintain applications logic and performed peer reviews. Show less