Experience

NantHealth

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• VP, Technical Operations

  • Sep 2020 - Present

  Boston, Massachusetts, United States • Provide strong leadership and guidance to the technical operations team, fostering a culture of collaboration, accountability, and continuous improvement. • Develop and implement strategic plans to align technical operations with the organization's overall goals and objectives. • Stay abreast of industry trends and emerging technologies, proactively identifying opportunities for innovation and efficiency gains. • Collaborate with cross-functional teams to define and enforce… Show more • Provide strong leadership and guidance to the technical operations team, fostering a culture of collaboration, accountability, and continuous improvement. • Develop and implement strategic plans to align technical operations with the organization's overall goals and objectives. • Stay abreast of industry trends and emerging technologies, proactively identifying opportunities for innovation and efficiency gains. • Collaborate with cross-functional teams to define and enforce technology standards, policies, and procedures. • Monitor and analyze system performance metrics, identifying areas for optimization and implementing necessary enhancements. • Build and develop a high-performing technical operations team, attracting top talent, fostering professional growth, and ensuring adequate resource allocation. • Provide mentorship and guidance to team members, promoting a culture of learning and innovation. • Foster effective communication and collaboration across teams, ensuring alignment and coordination of technical operations activities. • Collaborate with external vendors and partners to evaluate, select, and manage technology solutions and services. • Establish and maintain strong relationships with vendors, negotiating contracts, and ensuring service level agreements are met. • Ensure compliance with relevant regulations, industry standards, and best practices related to technical operations.

• Senior Director of Technical Operations

  • Jan 2016 - Present

  Greater Boston Area • Provide leadership for developing, implementing, and maintaining departmental policies and procedures. • Handle difficult or escalated production issues with diplomacy and tact, ensuring issues are resolved and communicated in a timely manner. • Identify, distribute, and manage inbound service request process to defined SLAs. • Identify and prioritize production problems and establish partnerships with other Enterprise IT teams. • Participate in solutions including development… Show more • Provide leadership for developing, implementing, and maintaining departmental policies and procedures. • Handle difficult or escalated production issues with diplomacy and tact, ensuring issues are resolved and communicated in a timely manner. • Identify, distribute, and manage inbound service request process to defined SLAs. • Identify and prioritize production problems and establish partnerships with other Enterprise IT teams. • Participate in solutions including development, engineering, technology operations, database administration, and quality assurance in order to align priorities and deliver as a coordinated team. • Track, monitor, and report production environment status and progress to senior management. • Lead transformation initiatives focused on improving production support and simplifying the way we do business. • Manage the 24x7 support functions for all production systems and applications to include Change Management. • Develop relationships that promote trust and increase efficiency and effectiveness; balance individual customer needs with business priorities assuring alignment with the business strategies and objectives. • Support proactive measurement and monitoring of application capacities and performance, to enable unhindered business scaling and application uptime. • Provide a service oriented mindset, and leadership to team and stakeholders • Solves complex problems; takes a new perspective using existing solutions



Baystate Realty

• Senior Sales Agent

  • Jul 2005 - Present

  Greater Boston Area In today’s challenging real estate market, I handle every project with confidence, energy, enthusiasm and persistence. I offer the highest quality service! I started my real estate career with Baystate Realty in Cambridge, and have consistently been a top agent! I will be there for you before, during, and after the real estate transaction! Most of my business is repeat clients and personal referrals. “My mission is to provide the best professional real estate services to my clients. I am… Show more In today’s challenging real estate market, I handle every project with confidence, energy, enthusiasm and persistence. I offer the highest quality service! I started my real estate career with Baystate Realty in Cambridge, and have consistently been a top agent! I will be there for you before, during, and after the real estate transaction! Most of my business is repeat clients and personal referrals. “My mission is to provide the best professional real estate services to my clients. I am committed to providing my clients; integrity, innovation, honesty and good old-fashioned customer service.” Show less