Jishnu Vijayan

I.T Officer at MBM Transport - Qatar
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Contact Information
us****@****om
(386) 825-5501
Location
India, IN
Languages
  • English Full professional proficiency
  • Hindi Elementary proficiency
  • Tamil Professional working proficiency
  • Malayalam Native or bilingual proficiency

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Credentials

  • How to Build Your Own Computer
    Alison
    Oct, 2023
    - Nov, 2024
  • ITIL 4 Fundamentals - Essentials of IT Service Management
    Alison
    Sep, 2023
    - Nov, 2024
  • Diploma in Microsoft Windows 11 Operating System
    Alison
    Aug, 2023
    - Nov, 2024
  • Microsoft Certified Systems Engineer: Windows 2000 Server (MCSE)
    Microsoft
    Jan, 2012
    - Nov, 2024

Experience

  • MBM Transport - Qatar
    • Qatar
    • Truck Transportation
    • 1 - 100 Employee
    • I.T Officer
      • Apr 2022 - Present

      • Reviews vendor contracts and coordinates IT purchases (hardware, software and services). • ensure effective deployment of solutions aligned with user needs. • Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems. • Build and maintain databases, manage servers, create networks. • Make sure computers within a company or organization work properly and serve the needs of the company. • Troubleshoot problems and find solutions, restore lost data. • Monitoring the system daily and responding immediately to security or usability concerns. • Upgrading systems and processes as required for enhanced functionality and security issue resolution. • Installing IVMS on Vehicles • Installing Routers on Vehicles • Network Troubleshooting • Hardware Troubleshooting • Software Troubleshooting • Server Maintenance • Collecting needs/requests and proposing solution. • Email Domain Management Show less

  • Ansar Gallery
    • Qatar
    • Retail
    • 100 - 200 Employee
    • IT Support Specialist
      • Mar 2021 - Mar 2022

      • Installed, configured, troubleshot, and maintained PCs, peripherals (local and network printers, scanners). • Responded promptly to emails, service tickets, and dispatched requests for technical support. • Acted as smart hands for Server, Storage, Backup Network equipment, and IT endpoints. • Served as the Point of Contact for IDS (IT Department Support) for all tasks related to IT support. • Provided comprehensive hardware support to employees, addressing technical issues efficiently and minimizing disruptions. • Produced standardized documents for the DSS (Desktop Support Services) team. • Managed and maintained TechnipFMC's hardware assets • ensuring accurate inventory records and compliance with company policies. Show less

  • Luziid
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Specialist
      • 2018 - 2021

      Kept computer systems running smoothly and optimized user experiences. • Installed and configured computer hardware, operating systems, and applications. • Monitored and maintained computer systems and networks to ensure peak performance. • Provided expert guidance to staff and clients, both in-person and over the phone, for system setup and issue resolution. • Diagnosed and solved hardware and software faults, troubleshooting system and network problems. • Replaced hardware components as necessary to maintain system functionality. • Delivered comprehensive support, including procedural documentation and detailed reports. ABOUT ME WORK EXPERIENCE • Followed diagrams and written instructions to perform system repairs and setups. • Supported the successful roll-out of new applications, ensuring user readiness. • Managed the creation of new user accounts and profiles, addressing password-related issues. • Responded promptly to call-outs within agreed-upon time limits. • Demonstrated strong multitasking skills by prioritizing and handling numerous open cases simultaneously. • Established productive working relationships with customers and collaborated effectively with software developers. • Conducted electrical safety checks on computer equipment to ensure compliance with safety standards. • Tested and evaluated emerging technology to identify opportunities for system improvement. Show less

  • Medanta
    • India
    • Hospitals and Health Care
    • 700 & Above Employee
    • Assistant System Administrator
      • 2012 - 2013

      • Utilized advanced knowledge of Microsoft Windows 10, Windows 11, and Microsoft Office 365 to provide comprehensive IT support to employees. • Assisted in process creation and optimization by leveraging practical work experiences, contributing to enhanced efficiency and productivity within the IT department. • Conducted troubleshooting of basic networking protocols, addressing connectivity issues, and ensuring seamless network operations. • Demonstrated proficiency in problem management, to maintain high levels of service quality. • Effectively utilized IT ticketing solutions, with expertise in Service Manager to streamline issue tracking and resolution processes. • Collaborated with cross-functional teams, including infrastructure, applications, service management, senior management, and business units, to ensure alignment of IT services with organizational goals. • Provided remote support using cutting-edge technologies, ensuring minimal disruptions to business operations. Show less

Education

  • K.H.S.S thotra
    +2, Computer Science
    2006 - 2008
  • victosys i.t educations
    diploma, Systems Engineering
    2010 - 2011
  • K.T.M HSS
    10th, B
    2005 - 2006

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