Agile Delivery Coach

• Apr 2022 - Present

• Team support and coaching, facilitation of agile ceremonies, cooperation with the product owner on the creation and prioritization of the backlog • Support in sprint planning • Monitoring the status of the sprint, helping to remove obstacles • Improving the agile development process and communication • JIRA “Spock” - support and coaching of team and other teams in skills and problem solving with JIRA in agile development. • Agile and JIRA training • Delivery reporting • Communication with external teams to ensure their supply • Ensuring and supporting the delivery process for all environments Show less

• Mar 2017 - Mar 2022

• Scrum master of Development team • Team support and coaching, facilitation of agile ceremonies, cooperation with the product owner on the creation and prioritization of the backlog • Support in sprint planning • Monitoring the status of the sprint, helping to remove obstacles • Improving the agile development process and communication • JIRA “Spock” - support and coaching of team and other teams in skills and problem solving with JIRA in agile development. • Agile and JIRA training • Communication with external teams to ensure their supply • Ensuring and supporting the delivery process for all environments Show less

• Jun 2016 - Mar 2022

• Analysis of business requirements for the development of banking applications for the sale of banking products • Working with business colleagues to defining the various functionalities and frontend of applications • Creation of analytical documentation - business specifications (epics, user stories), functional specifications, design of logical and use case models • Description of service integrations (REST, WSDL)

• Aug 2014 - May 2016

• Building a new team, including the selection procedure and subsequent training• Managing the process of creating campaigns• Responsibility for implementation of CRM projects: o Architecture of CRM systems (business proposal) o Enrichment of datamart by internal and external data from sources outside the datawarehouse o CRM reporting (consultation in the preparation of the data, ensuring implementation of reporting tools for test) o Supervising other projects - pilot predictive models with external partners, contact policy and others• Development of CRM systems and databases (Not system analyses)• Participation in innovative projects (new products and services) - HCD• Also partly a lot of responsibilities from the previous position Show less

• Mar 2010 - Jul 2014

• Project management of SAS Campaign Management implementation (active participation by testing), communication with suppliers, setting a system of parameterization, design and creation of selective datamart• Project management of new reporting system includes testing• Creation of campaigns in SAS Campaign Management, training and consulting other colleagues• Dealing with most of the projects in CRM department, setting of business requirements, cooperation on a technical design• Responsibility for specified of business extension DWH (datawarehouse)• Cooperation with other departments on other projects • Creation of test scenarios , in charge of the testing and follow-up monitoring of bugs and fixing process on production intruments¨• Active participation in the creation of a vision of the whole company, not only CRM (I am a member of a Team Air Bank since beginning of the the project)• Analysys and reportings not only for CRM but for all business departments departments Show less

Reporting specialist, SAS server administrator, Project Manager

• Oct 2006 - Feb 2010

• Main Reporting-specialist, creating reports for CRM marketing or other departments (using OLAP technology) • Creation and managing of reporting Datamart • SAS - Complete management – in charge of the running of the servers (except the hardware), license control, coordination of client installations in collaboration with IT, creation and administration of a reporting portal, staff training, project reporting and documentation, user support • Analyses for CRM, marketing, also by other departments presentation of results, solutions, etc. • Active participation in CRM, business and marketing activities • Contact person for communication and negotiation with external suppliers BI solutions Show less

IT manager, reporting specialist

• Apr 2003 - Aug 2006

• IT operation responsibility both HW and SW (about 200 computers), including remote control of branches offices throughout the Czech Republic. • administration of the Scala information system, maintaining Windows, MS SQL and transmission Citrix servers operation • Ensuring security policy of the company (management of antivirus protection and data backup) • Technical,personal and telephone customer support reporting output for economic departments (purchase, sales, marketing, logistics) • IT software staff training (information kiosks, company presentations) • Communication with suppliers of IT technology and service partners Show less

Call Center IT Manager

• Sep 2002 - Mar 2003

IT department specialist

• Sep 2001 - Oct 2002

Internet coordinator - Account Manager

• Jan 2001 - Aug 2001

Specialist science department

• Oct 2000 - Dec 2000

HTML programmer and IT technician

• Jul 1999 - Sep 2000

Programmer Simatic

• Apr 1997 - Jun 1999

HTML programmer, MS Access

• Oct 1996 - Mar 1997