Experience

Just Energy India

• India
• Services for Renewable Energy
• 1 - 100 Employee

• Senior Operations Specialist

  • Sep 2021 - Present

  Contract Administration and Transaction Management( North America &Canada Operations) Team member. Contract Administration and Transaction Management( North America &Canada Operations) Team member.

• Senior Quality Specialist

  • Dec 2017 - May 2020

  UK Operations Quality team member. Roles & Responsibilities: Process Training, Process Knowledge Transfer, Work Instructions and FAQ Management, Quality Checks, prepare Quality Report and provide QC Feedback. UK Operations Quality team member. Roles & Responsibilities: Process Training, Process Knowledge Transfer, Work Instructions and FAQ Management, Quality Checks, prepare Quality Report and provide QC Feedback.



CAPITA INDIA PRIVATE LIMITED

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Senior Executive- Customer Services

  • Oct 2014 - Jun 2017

  As a Customer Service team member of npower (Utility Company in the UK) process, assisted Customers with their electricity and gas account related queries and requests. Provided satisfactory resolution or escalated Customer Complaints at timely manner. Account activities were documented on SAP. As a Customer Service team member of npower (Utility Company in the UK) process, assisted Customers with their electricity and gas account related queries and requests. Provided satisfactory resolution or escalated Customer Complaints at timely manner. Account activities were documented on SAP.



24/7 Customer

• India
• 1 - 100 Employee

• Interactive Social Media Executive

  • Dec 2008 - Dec 2012

  Provided Customer Service and Technical Support Assistance to McAfee Global Customers (Chat and Email support). Provided assistance to Capital One Credit Card users (Live Chat Support). Provided Customer Service and Technical Support Assistance to McAfee Global Customers (Chat and Email support). Provided assistance to Capital One Credit Card users (Live Chat Support).



VALLABH SOFTWARE SOLUTIONS PRIVATE LIMITED

• 1 - 100 Employee

• Web Software Developer

  • May 2007 - Sep 2007

  Company website designing & development Company website designing & development