Asst Lead Analyst

• Oct 2022 - Present

Assistant Lead Analyst

• Oct 2022 - Present

Technical Consultant

• Jun 2019 - Oct 2022

Project Release Manager

• May 2018 - Jun 2019

Working with the Business stakeholders (Temasek Corporate Finance), Operations (Business As Usual team) and Project teams (Vendors) to provide project support documentation and tracking of release deployment activities.Oversees release decisions and processes in terms of the big picture/cross-departmental impacts.Manages overall non-production environment (SIT and UAT) usage, configuration, and scheduling of the different test environments for each release.

Cutover Coordinator

• Sep 2017 - May 2018

This role is responsible for supporting the overall application project cutover activity. - Responsible for owning the planning and coordination of all phases and activities involved in the release of application or application update into the production environment. - Facilitates release meetings and develops the release recommendation and release deployment plan based on input from multiple stakeholders within various portfolio teams. - Act as a coordination point for the business and project teams to track the cutover activities. - Working with the Business stakeholders (Temasek Corporate Finance), Operations (Business As Usual team) and Project teams (Business stream, Data stream, Testing stream and Issue Resolution stream) to provide project support documentation and tracking of cut-over activities. - Engage with business and technical stakeholders for the creation and maintenance of a runbook, chair the meeting to review and remediation of runbook gaps arising from review sessions and practice runs. - Identify priorities, conflicts, dependencies, risks for the release and ensures the plans are in place to mitigate all risks. - Attends change management such as CABs and deployment planning meetings to collect data and information pertaining to the release. - Oversees release decisions and processes in terms of the big picture/cross-departmental impacts. - Coordinates and schedules key change to production activities. This includes the tracking of all elements with team leads as the project moves through testing regions (mock run in pre-production environment) into production. Accommodates a flexible schedule as most releases occur outside of regular business hours. - Manages overall non-production environment (SIT and UAT) usage, configuration, and scheduling of the different test environments for each release. Show less

Senior Provisioning Analyst

• May 2014 - Feb 2017

This role is responsible for supporting the overall ITIL change and release process including planning and execution as well as cross functional back up plans for release activities in the specific Region they are located.- Working with the Business, Service Operations, Provider, Regional Capacity and Demand, and Tower Technology Integration resources to identify opportunities to combine enhancements, maintenance, and problem resolution activities into release bundles. - Support the planning and management of all activities to ensure the smooth and efficient implementation of corresponding changes into the production environment. - Oversee the service provider (TCS) on ITIL - Change and Release processes, and ensure the service provider meets the regional expectation.- Act as a coordination point for the business partners (BRM) and represent the region to facilitate the resolution of open issues relative to the changes and releases. Show less

Release Coordinator

• Aug 2013 - Apr 2014

This role is responsible for planning and execution of individual Release Windows. - Work with application and technology teams to collect the changes to be moved into production, verifies readiness, maps impact/risk of the retrofit, works with the teams to create contingency plans, and prepares Release proposals for approval. - Defines the effort required, builds the detailed Release plan, mobilizes the resources and tracks the implementation. - Works with the Release manager to get scope and plans approved as well as raise problems/issues during implementation. In order to be successful, the role operates close the teams executing the changes. Show less

IT Technical Analyst

• Oct 2007 - Aug 2013

Specialized in iSeries (As/400)technology, from support operation to perform project request. - Global support for AS/400 systems (Asia Pacific, North America, Latin America and Europe)- Designed, build and implement AS/400 OS automation tools (via CL program)- Lead global and regional projects for AS/400 – Servers upgrade, OS version upgrade, implement security tool (Authority Broker), implement High Availability tool (Quick EDD/HA), conduct yearly Disaster Recovery exercise- System application owner and SME (Subject Matter Expert) for iSeries system related issues in Asia Pacific Show less

System Engineer

• Jan 2003 - Oct 2007

Specialised in iSeries technology. - Oversee and monitor system performance - Manage system capacity and user provision - Troubleshoot system/user issues - Implement internal iSeries lifecycle project. Specialised in iSeries technology. - Oversee and monitor system performance - Manage system capacity and user provision - Troubleshoot system/user issues - Implement internal iSeries lifecycle project.

Project Engineer

• Jul 2000 - Jan 2003

Specialised in iSeries Technology. Project engineer for Project CCRIS (Central Credit Reference Information System) in Central Bank of Malaysia (Bank Negara Malaysia). - Set up the AS/400 hardware and configured the servers together with IBM engineer - Perform UAT (system user acceptance test) for BNM CCRIS team members. - Administrated the AS/400 servers, fine tuned the servers to optimize the process - Troubleshoot AS/400 operation issues related (automation day to day operation, troubleshooting server issue and updating patches for server). Show less

IT Assistant

• Sep 1996 - Jul 2000

Provided technical support for Point of Sales system (back end office and front desks (various locations throughout Malaysia), technical support for internal PC users and coding internal POS program with Clipper. Provided technical support for Point of Sales system (back end office and front desks (various locations throughout Malaysia), technical support for internal PC users and coding internal POS program with Clipper.