Experience

Open Access Marketing Philippines

• 1 - 100 Employee

• Thai Customer Service

  • Sep 2015 - Present

  Answers incoming calls from members to resolve customer enquiries effectively and efficiently about marketing network, eWallet system, hotel and travelling. Coordinate with main branch, suppliers and hotels for follow up case of customers by phone or/and emails Replying quickly to member email enquiries ensuring Thai and English emails Handle the booking of trips such as cancel, name correction, add travelers, resent confirmation email and modify airport transfer forms Process payment and refund requests in a timely manner Complete outbound calls to existing members when required Translate documents from English to Thai language Show less



HKT Teleservices (Formerly PCCW Teleservices)

• China
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Bilingual Speaking Agent (Thai/English)

  • Aug 2014 - Aug 2015

  Answers inbound calls as well as assist customers who have specific inquiries and also to handle and resolve customer complaints. Build customer’s interest in the services and products offered by the company. Advise the technical support of mobile phones To follow up mobile phones with care centers Responsible to escalate requests that cannot be resolved directly to the appropriate experts e.g Tier 2 Answers inbound calls as well as assist customers who have specific inquiries and also to handle and resolve customer complaints. Build customer’s interest in the services and products offered by the company. Advise the technical support of mobile phones To follow up mobile phones with care centers Responsible to escalate requests that cannot be resolved directly to the appropriate experts e.g Tier 2



Kasem Phithaya School

• English Teacher

  • Dec 2011 - Aug 2014

  Working with other teaching staff to set goals, objectives and methods Establishing effective classroom management practices Taking students out on field trips Participating in after school extra-curricular activities Listening to students to understand their concerns and needs Preparing and setting tests, examination papers, and exercises Develop schemes of work and lesson plans Working with other teaching staff to set goals, objectives and methods Establishing effective classroom management practices Taking students out on field trips Participating in after school extra-curricular activities Listening to students to understand their concerns and needs Preparing and setting tests, examination papers, and exercises Develop schemes of work and lesson plans



Grand Diamond Suites Hotel

• Guest Service Officer

  • Dec 2007 - Feb 2009

  Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel Resolve a complaint in the customer’s favor Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information Accept payment for guests' accounts both at time of registration and checkout Coordinate with other departments to provide superior guest service Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel Resolve a complaint in the customer’s favor Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information Accept payment for guests' accounts both at time of registration and checkout Coordinate with other departments to provide superior guest service



Baiyoke Suite Hotel

• Receptionist

  • Mar 2006 - Aug 2007

  Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel Resolve a complaint in the customer’s favor Register guests upon arrival and checking-in guests To assign rooms for arriving guests To handle room keys according to the procedure Handle message and package in proper way Greeting the guests Safety deposit box control Hotel information maintains and update Tourist information Making reservation for booking rooms and amends booking Operation of fax machine Handle immigration on computer Show less