Product Manager

• Nov 2022 - Present

- Generated over 20 task specifications by analyzing data using BigQuery and Google Analytics and leveraging user feedback from Voice of Customer, while collaborating with UX researchers, UI/UX designers, and developers to improve user experience for mobile scan application.- Defined minimum specs by identifying expected impact on existing features and establishing key meeting agenda, leading to the launch of the scribble eraser feature used by 5% of total users.- Scheduled and led regular meetings as a scrum master to bridge cross-functional boundaries between Android developers, iOS developers, and QA team, thereby facilitating regular release cycle for a globally used product of 2M+ MAU. Show less

Product Manager

• Apr 2022 - Nov 2022

Product Manager

• Feb 2022 - Apr 2022

- Conducted in-depth comparative analysis of user journeys in AR furniture placement, from initial access to final purchase decisions across 5+ competitors, contributing to 85% increase in conversion rate. - Performed market research and case studies to facilitate the launch of 3D rendering services targeted at SMEs within lifestyle super app. - Conducted in-depth comparative analysis of user journeys in AR furniture placement, from initial access to final purchase decisions across 5+ competitors, contributing to 85% increase in conversion rate. - Performed market research and case studies to facilitate the launch of 3D rendering services targeted at SMEs within lifestyle super app.

Product Manager

• Mar 2021 - Jun 2021

- Outlined MVP specifications for a global kids content application's Parental Controls, spearheading a heuristic evaluation-based benchmark study, leading to the successful design of the menu tree, UI mockup, and wireframe. - Integrated Amazon Appstore as an additional payment gateway to expand the global customer base for the subscription-based premium membership service. - Outlined MVP specifications for a global kids content application's Parental Controls, spearheading a heuristic evaluation-based benchmark study, leading to the successful design of the menu tree, UI mockup, and wireframe. - Integrated Amazon Appstore as an additional payment gateway to expand the global customer base for the subscription-based premium membership service.

CX Manager

• Dec 2020 - Mar 2021

- Utilized VOC analysis to identify user pain points, formulated hypotheses, and validated findings through diary studies, resulting in organization-wide report and UX improvements. - Managed 50+ daily customer support for AI EdTech application, influencing product development decisions through comprehensive qualitative and quantitative VOC analysis. - Utilized VOC analysis to identify user pain points, formulated hypotheses, and validated findings through diary studies, resulting in organization-wide report and UX improvements. - Managed 50+ daily customer support for AI EdTech application, influencing product development decisions through comprehensive qualitative and quantitative VOC analysis.

Graduate of On-Site Practicum Program

• Aug 2018 - Feb 2019

- Orchestrated family-targeted interactive event by identifying pain points through satisfaction surveys, securing KRW 3M budget and hosting over 200 participants. - Planned and operated 13 cultural events aimed at enhancing the national brand image across all age groups and coordinated all related activities. - Orchestrated family-targeted interactive event by identifying pain points through satisfaction surveys, securing KRW 3M budget and hosting over 200 participants. - Planned and operated 13 cultural events aimed at enhancing the national brand image across all age groups and coordinated all related activities.