Experience

Continental Currency Exchange

• Canada
• Financial Services
• 1 - 100 Employee

• Customer Service Representative/Teller

  • Sep 2022 - Present

  • Provide clients with exceptional customer service while offering a range of services and products to meet their financial needs. • The range of services includes: • Processing deposits, withdrawals, account transfers, bill payments, and remittances. • Performing a variety of cash and cheque transactions. • Cross-selling financial products and services and making referrals as appropriate. • In addition to processing counter transactions: • CSRs respond to telephone and email inquiries, open new accounts, identify client needs, and recommend suitable products or solutions. • Assist with opening and closing of the branch. Show less



Government of Canada

• Government Administration
• 700 & Above Employee

• Public Servant

  • May 2023 - Aug 2023



TutorBright

• Canada
• Education Administration Programs
• 200 - 300 Employee

• Tutor

  • May 2021 - Jan 2023

  Schedule appointments, prepare material for sessions, and maintain records of the progress of students. Teach students from grade 1 to 12 in a variety of subjects including Math, Biology, and English. Review students’ homework assignments and assist them in completing their daily activities/homework. Review recent homework assignments and test scores, and work through problems or questions that the students did not answer correctly. Communicate with the parents/guardians about trouble areas or any other issues that require attention Show less



Embassy Suites Hotel Niagara Falls Fallsview

• Night Auditor

  • May 2022 - Sep 2022

  • Perform night audit of hotel and outlet for revenue as per existing procedures. • Prepare pre-post room revenue report audit and assess adjustment after revenue posting. • Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy. • Monitor audit journals and reports from front office computer system and point of service. • Perform adjustments and corrections and rectify all computer problems that occur during night shifts. • Operate front office operating system to generate revenue or allowances and or expenses reports in the form of the Guest Ledger Summary and the Daily Restaurant Summary. • Prepare daily balance sheet of all revenue and settlement accounts every night and file up details for reference. • Administer and reset the accounting system for all new operations. • Manage Payroll, General Ledger, Accounts Receivable, and Accounts Payable for accountability and transparency for all audits. • Ensure proper maintenance of credit and accounting procedures. Show less



Canada's Wonderland

• Canada
• Entertainment Providers
• 500 - 600 Employee

• Admissions Associate / Cashier

  • Mar 2015 - Oct 2015

  • Recognize and distinguish the different day and seasonal ticket types. • Sold tickets for Halloween Haunt - handled cash, vouchers, and credit cards. • Using Gate Central, verify a season pass user by their photo ID, or other relevant information of that guest, in a timely manner • Using Gate Central, recognize a season pass/ticket that is accepted or denied by the system and know how to resolve a denied ticket/season pass issue in a timely manner • Recognize and follow the proper verification procedures that are associated with Hand Stamps and identify an invert in a timely manner • Perform exceptional guest service to all guests. • Recognize and resolve common guest issues in a timely manner. Show less



FreshCo

• Cashier

  • Aug 2012 - Oct 2012

  • Provided exceptional and friendly guest service. • Communicate with customers in fast pace environment. • Increased sales by making customers aware of store specials and discounted items and provided recommendations based on customers’ needs to influence purchasing decisions • Demonstrated personal accountability by responding accurately to inquiries on promotions. • Provided exceptional and friendly guest service. • Communicate with customers in fast pace environment. • Increased sales by making customers aware of store specials and discounted items and provided recommendations based on customers’ needs to influence purchasing decisions • Demonstrated personal accountability by responding accurately to inquiries on promotions.