Design Researcher

• Jul 2023 - Present

· Design and lead the ethnographic study on mine operations across continents to identify design opportunities and user needs for human-centered design team. · Establish a research archive tagging system to enable quickly store and retrieve shared knowledge and align understanding company-wise. · Design and lead the ethnographic study on mine operations across continents to identify design opportunities and user needs for human-centered design team. · Establish a research archive tagging system to enable quickly store and retrieve shared knowledge and align understanding company-wise.

Market Research Consultant

• Jun 2023 - Aug 2023

HCI Research Assistant

• Sep 2022 - Aug 2023

UX Research Consultant

• Mar 2023 - Jun 2023

· Guided efficient redesign decisions within tight deadlines by leading and delivering user research, conducting information architecture card sorting, and 2 rounds of usability testing on low- and high-fidelity prototypes respectively within 1 week · Ensured adequate and useful user insights by ensuring primary user recruitment from the less accessible community of Polar Science researchers and optimizing methods of user research and usability testing for small user groups · Aligned redesign objectives with user insights by obtaining buy-in from the designer team across all research stages and modifying the prototype interactions in Figma based on recommendations from usability testing Show less

Usability Research Consultant

• Jan 2023 - Mar 2023

· Identified 7 usability issues in Hiya Mobile’s onboarding experience through in-person usability testing including behavior observations, surveys and interviews, setting benchmarks for further design improvement · Gained the client’s trust in our student team’s research capability by organizing heuristic evaluation and timely communication, resulting in recognition as “TOP TIER among all student teams” for our research work from stakeholders · Cultivated an inclusive collaboration environment by aligning individual working styles and setting up open conversations within team, which ensured participation and voices were heard from all team members of various backgrounds Show less

UX Design & Research Consultant

• Jul 2022 - Aug 2022

· Designed website intercepts to align Fred Hutch’s website content with deeper insights into the pain and needs of their users · Pinpointed web intercept spots strategically along the user journey of Fred Hutch’s website to collect in-time user thoughts · Received a rating above 4.8/5 from all 12 users in testing after having structured intercept content and designed visual layouts · Designed website intercepts to align Fred Hutch’s website content with deeper insights into the pain and needs of their users · Pinpointed web intercept spots strategically along the user journey of Fred Hutch’s website to collect in-time user thoughts · Received a rating above 4.8/5 from all 12 users in testing after having structured intercept content and designed visual layouts

Principal Investigator

• Jan 2021 - Jun 2022

• Owned an independent quantitative research project on exploring the psychological impact of the Like button, a widely-used social media interaction feature, among users• Led experiment design, data collection and analysis on 252 remote participants through Amazon MTurk, CloudResearch and Qualtrics• Final paper was recognized as “Honors” by Oberlin College

Mental Health Technology Research Assistant

• Dec 2019 - May 2021

In various labs at Oberlin College, I conducted academic-standard research for various mental health technology products and contributed to the general knowledge that supports and improves their development.Key Accomplishments:· Identified pain, needs and mental health literacy of parents around US through surveys with 830 participants, deepening the general knowledge on this primary user group for child and adolescent digital healthcare companies and developers· Validated the effectiveness of emotional stop-signal tasks with EEG on examining negative inhibition through aggregating and analyzing data from over 1000 participants in 5 labs, which proposed a new diagnostic measure for various mental disorders and was published as a co-authored paper on a journal ranked in the top 10% of the Health Science discipline· Designed posters for research presentations at 2 international psychology conferences (APA, SRCD) by visualizing findings with graphs and critiquing with the research team weekly, resulting in presentations ready 30% ahead of the schedule Show less

Human Factors Engineer

• Jun 2021 - Nov 2021

VisionX is an AI startup that provides AI tech solutions for businesses and customers across industries. At VisionX, my responsibilities included conducting design research and prototyping with the existing VisionX technology to establish the company in the growing E-mental health industry. Informed by usability testing results, I also proposed and conducted additional user research to align the product with more specific market and user needs. Key Accomplishments: · Led exploratory research on forest therapy and virtualization technologies with tech teams, enabling VisionX to enter the growing $128 billion digital healthcare markets in the US and China with a knowledge base · Recalibrated VisionX’s product strategy by restructuring user research, specifying user groups separately for the US and China markets, and proposing target users to stakeholders through surveys, interviews, and personas · Aligned the work progress and updated knowledge for 7 cross-functional teams across US and China through daily task communication and weekly progress presentations, ensuring prototypes were ready for testing and investment pitching · Increased user satisfaction by 65% in usability tests through leading 2 rounds of design iterations with a user-centered design framework by collecting, analyzing, and incorporating user feedback into wireframes and mock-ups Show less