Experience

Accellix

• United States
• Biotechnology
• 1 - 100 Employee

• Field Application Scientist

  • Jul 2022 - Present



Tosoh Bioscience, Inc.

• United States
• Biotechnology Research
• 1 - 100 Employee

• Senior Field Service Engineer

  • Apr 2018 - Jul 2022

  While adhering to the Tosoh policies and procedures, I have been directly responsible for the installation, repair, periodic maintenance and servicing of Tosoh instrumentation by providing superior service to achieve the highest level of instrument performance. Also responsible for providing onsite service and telephone support of Tosoh instrumentation and associated peripheral components at customer facilities within a designated geographical area. Have maintained an understanding of FDA and ISO quality system requirements. I have been a team player with the ability to function well in a challenging and fast paced environment. In addition to my strong technical skills, I have been be enthusiastic, positive, dependable and customer focused.



Bio-Rad Laboratories

• United States
• Biotechnology Research
• 700 & Above Employee

• Senior Field Service Engineer

  • Nov 2004 - Jun 2016

  I’ve enjoyed a very progressive and dedicated career, having worked for the same company for the past twelve years. I have a proven track record of leadership with recognition by Regional Managers and beyond. My commitment to quality assurance success via root cause analysis and resolutions for continuous improvement is evident through 100% inventory audit compliance. My inventory management strategies have proven successful in cost compliance as well. More than that, I’ve demonstrated leadership in engaging team members in cross-functional teams to achieve standards of excellence and organizational integrity. Diverse experience in tools and technologies has allowed me to integrate technology to streamline business operations. I’ve enjoyed seeing the results of my work through full lifecycle management of product/service launches from conception through end-user training and customer service follow-up to build company and brand loyalty. I’ve also refined my communication skills where I am comfortable in any environment as I liaise with executive team, colleagues, vendors, and clients in ways that promote business growth and development. I welcome the opportunity to speak with you on how my technical skills and leadership experience can translate into business success for you.



Raytheon-CUBE

• Fort Bliss, Texas

• Electronics Technician III

  • May 2003 - Oct 2004

  Steered multi-level oversight of personnel performance, equipment status, inventory stock, business administration, and improvement initiatives and communicated necessary updates and requests to Program Manager. Spearheaded technical initiatives including circuit analysis, waveform calculations, and signal flow relationship traces. Key Achievements:  Selected by superiors to recruit, interview, and train new system technicians.  Forged solid relationships with clients and third party contractors to assure quality and financial standards.  Championed resolution of escalated helpdesk requests involving customer assistance calls and repair needs that resulted in positive service recovery.  Developed resource requirements and implemented changes resulting in completing jobs in a timelier fashion, and with higher quality and better budgetary compliance within financial constraints.