General Manager, U.S. Market

• May 2021 - Present

Director, Influencer Management

• Nov 2020 - May 2021

• Led the effort to expand to the U.S. market and build a strong presence in the livestream shopping space within 6 months• Led the team to recruit 100+ Amazon Live Influencers within 4 months• Developed strategies for establishing strong relationships with other influencer agencies for collaboration opportunities • Oversaw the day-to-day operations of livestreams and the roll-out of various influencer incentive programs • Leveraged Product Management experience to conduct UX webinars for influencers on newly launched streaming platform• Led the branding efforts to build corporate website and create promotional campaigns and marketing materials

Product Manager, Workplace Collaboration & UX

• Oct 2019 - Aug 2021

Product Manager, Affiliate Revenue & E-commerce

• Oct 2018 - Oct 2019

Manager, Global Education (Digital Learning)

• Dec 2016 - Aug 2018

• Collaborate with the content team to form strategic vision for the digital platform through research & user-needs analysis• Lead the efforts to improve site performance and user experience, resulting in 60% increase in engagement since launch• Provide end-to-end management of development cycle for new features & functionality, focused on agile methodologies• Oversee the day-to-day operation of the platform, providing markets with on-going support in resolving system issues• Lead the efforts to design and develop system training materials and deliver the training on a monthly basis at a global level• Drive the enhancements of reporting capabilities and provide Senior Management with monthly updates on site usage• Assist the VP of Global Education with estimate review and budget planning for the platform

Assistant Manager, Global Education (Digital Learning)

• Jun 2014 - Dec 2016

• Coordinated efforts among vendor, content developers & stakeholders to uncover needs and document requirements• Assisted the Executive Director with managing the timeline & driving deliverables for the initial build of the platform• Spearheaded the efforts to design the backend permission & workflow for markets, learner types, use case journey, etc.• Managed a team of offshore consultants to roll out the 1st Phase of content for the initial launch of 14 markets• Led the efforts to launch the site globally in 7 regions across 50+ markets with over 15,000 learners in 4 months• Conducted regular system trainings to 50+ Market Admins on how to manage users, content & system features in the backend• Designed and developed robust reporting capabilities to analyze site usage and learner engagement

Training Specialist

• Dec 2013 - Jun 2014

• Worked with internal clients to create function-specific training courses in LMS using WebEx and Brainshark• Managed the end-to-end implementation of 4-6 months high potential leadership programs • Monitored on-going collaboration among leadership-program participants to work on business projects • Worked with internal clients to create function-specific training courses in LMS using WebEx and Brainshark• Managed the end-to-end implementation of 4-6 months high potential leadership programs • Monitored on-going collaboration among leadership-program participants to work on business projects

Training Coordinator/Project Manager (Consultant)

• Jul 2013 - Nov 2013

• Managed the end-to-end implementation of multi-day Private Banking new hire programs for over 80 participants• Worked with Training Manager to enhance and ensure the successful execution of Professional Skills programs• Maintained and organized electronic files on share-drive and updated L&D and AM University calendars • Managed the end-to-end implementation of multi-day Private Banking new hire programs for over 80 participants• Worked with Training Manager to enhance and ensure the successful execution of Professional Skills programs• Maintained and organized electronic files on share-drive and updated L&D and AM University calendars

Learning & Development Program Manager

• May 2011 - May 2012

• Led the efforts to build Charm Academy to promote better alignment of L&D initiatives with business strategieso Conducted job analysis for 6 major job categories covering 4 job levels within 3 monthso Collaborated with global partner, Aegis Media, to redesign the training structure (4 categories, 27 courses)o Developed marketing campaigns to promote new training programs for 2012 and drive enrollment• Managed the day-to-day operation of Charm Academyo Served as the point of contact for enquiries regarding course offerings and development opportunitieso Managed the implementation of 3 training modules to +800 employees in multiple geographic locationso Delivered New Hire/Onboarding and soft-skill training programso Liaised with Aegis Media to implement 5 training programs to a talent pool of 45 high potentials

Learning and Development Intern

• Oct 2010 - Mar 2011