Experience

Singtel

• Singapore
• Telecommunications
• 700 & Above Employee

• Senior Roaming Manager

  • Jul 2015 - Present

  1) Responsible to ensure and maintain a positive roaming business + Partner management and negotiation, bringing millions of dollar savings & support retail launches + Improve processes 2) Partnership Development and Management + Drive new business through partnership and stakeholder engagement. 3) Drive Product Differentiation + Lead in CE - Roaming Coverage + Launch new services 1) Responsible to ensure and maintain a positive roaming business + Partner management and negotiation, bringing millions of dollar savings & support retail launches + Improve processes 2) Partnership Development and Management + Drive new business through partnership and stakeholder engagement. 3) Drive Product Differentiation + Lead in CE - Roaming Coverage + Launch new services



Maxis

• Malaysia
• Telecommunications
• 700 & Above Employee

• Product Development Manager - Enterprise Marketing

  • Mar 2015 - Jun 2015

  1) Responsible to evaluate, develop and launch mobility solutions as part of the enterprise bundling to strengthen the core product offering+ Product Manager for TEMS (Telecom Expense Management) as part of the self serve initiative+ Chromecast for Enterprise+ evaluate SaaS solutions which value add enterprise customers

• Partnership Management - Application & Cloud, Digital Services

  • Dec 2013 - Mar 2015

  1) Responsible to define, design and implement strategic propositions for Cloud services catered not only to Maxis consumers but also and regional enterprises by translating insights, market research and opportunities into actionable plans profitable for the company which are align with the company’s directions and Digital services revenue targets. 2) Assisting in building strategic relationship within the organization and external entities as a single point of contact for cloud related initiatives.3) Specific products which fall within my responsibility:+ Enterprise cloud:Partnering Amazon Web Services to be the first to offer Amazon Direct Connect in Malaysia+ Product owner for Loker, a consumer cloud offering+ Technical committee for re-branded MyMaxis self-care application4) Business development in the areas of emerging solutions+ Evaluate solutions which will value add company business model for potential investment/ acqusition Show less

• Hyperlocal Channel Developer - PDI Emerging Products

  • Jul 2013 - Nov 2013

  Responsible in the end to end process of Hyperlocal channel development to ensure the revenue met and a satisfying user experience. Key focus area includes:1) Market analysis on Hyperlocal player2) Partner review, identification, integration and management3) Channel marketing and maintenance

• Product Manager - PDI Messaging

  • Nov 2012 - Jun 2013

  1. Product manager of UMB (*100# and *200#). UMB menu drives over RM500mil revenue per year with over 40mil transactions per month+ Performed requirement gathering, planning, execution and testing management on the menu + Enhancement on the menu for better customer experience and business interest2. Developed new and innovative services that contributes to near future revenue stream. + Worked on commercial model for new services with partners+ Product owner and first to launch Norton Mobile Security in partnership with Symantec in Malaysia+ Product owner of Toot! Messenger application made available to everyone, not limited to Maxis subscriber3 Strategise and plan the end-to-end execution for Viral MMS that contributes to 10% of our annual MMS revenue 4. Vendor management and partnership with Content Partners to promote and manage Maxis collaborated services + launched Personalised MMS + product owner of SOS SMS, the first reverse charging SMS in the nation.5. Hands-on approach in operational issues for Messaging and UMB services Show less

• Management Associate

  • Oct 2010 - Nov 2012

  Graduated from the Maxis Management Associate Programme (M-MAP), a 2-year talent development programme designed to groom young outstanding Malaysian graduates with high potential to rise to and succeed in senior leadership roles. Gained broad exposure throughout the 4 key areas within the telecommunication industry.1. Customer Intimacy; Oct 2010 - April 2011 (7 months) - Customer Service Channels+ Experience in understanding customer's behaviour, needs and expectations+ Able to resolve issues and suggest proper recommendations to customer to ensure unmatched customer experience+ Develop the experience in complaints escalations, back-end processes, inventory and resource management+ Worked with SLT on customer complaints and improvement analysis & iPhone 4s launch2. Technical Expertise; May 2011 – October 2011 (6 months) - Engineering Network Capacity & Strategy+ Performed analysis and planning for 2G network capacity for Klang Valley+ Analyse an issue upgrades for congested sites within Klang Valley and Southern region+ Receive DEPARTMENTAL award for resolving 2G Data congestion within Klang Valley+ Worked with SLT on the HSPA+ Acceleration Project 3. Operational Excellence; November 2011 – May 2012 (6 months) – Brand (Media)+ Understanding in media business, assisted the media tracking and roll-out for Maxis campaigns+ Facilitated in Maxis Media Agency Pitch for new agency appointment+ Performed a study on Maxis device launches and analyse the gaps in the current process4. Business Impact; May 2012 – November 2012 (6 months) –Product Development Innovation (PDI Messaging)+ Drive and manage viral MMS and contribute to 10% on average daily traffic and 15% on festive+ Evaluate, explore OTT players within the Messaging space+ Ensuring the role-out of Maxis USSD menu (UMB *100# & *200#) in a timely manner Show less