Experience

oddity Asia

• China
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Specialist at oddity Asia

  • Apr 2019 - Present

  oddity Asia, as part of the oddity group, is a full service e-commerce provider and combines the know-how of the European market with local Asian expertise and is one of the few international certified Tmall partners. With offices in Shanghai, Taipei and Stuttgart, a total of around 50 colleagues support European brands in the strategy, sales and marketing of their products. Special strengths include consulting, market entry strategy, e-commerce operations, customer service and logistics. We work, for example, for dm-drogerie markt as their trusted TP, managing the official Tmall Global Flagshipstore: www.dm-deguo.tmall.hk and social media channels on Weibo, XHS, etc. Further information is available at www.oddity-asia.com Show less



USHOPAL

• China
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Customer Service Supervisor

  • Feb 2017 - Jun 2018

  Actively sought solutions to customer issues, as well as provided valuable feedback based on observation from routine review and insight gained from analysis routine which optimized store operations Successfully met business by conducting regular audit and assessment of post-sale service performance, developing essential training accordingly and providing timely support to operations team Actively sought solutions to customer issues, as well as provided valuable feedback based on observation from routine review and insight gained from analysis routine which optimized store operations Successfully met business by conducting regular audit and assessment of post-sale service performance, developing essential training accordingly and providing timely support to operations team



Shanghai yinzhifan Trading Co., Ltd

• Taobao Customer Service Team Lead

  • Mar 2010 - Jan 2017

  Provided prompt and customer-orientated service by accurately determining the needs of customers and adopting appropriate solutions in response Provided prompt and customer-orientated service by accurately determining the needs of customers and adopting appropriate solutions in response