Quality Assurance and Technical Support Engineer

• Jan 2022 - Present

Total Customer Satisfaction

• Apr 2021 - Feb 2022

・In charge of Nissan warranty policy. ・Work with counter-partner to analyse other OEM's warranty policy in each market. ・Propose to the upper management to change the warranty policy accordingly if necessary.・Work with counter-partner to build warranty cost reimbursement route.

Quality Engineering Section/ Project Leader

• Apr 2019 - Mar 2021

・In charge of supplier part quality and part delivery time to ensure new vehicle safety launch. ・Make overall quality improvement master plan with supplier and follow up on the execution status. ・Feedback part defects to supplier and work with supplier, designer, manufacturing to find the root cause and take countermeasure. ・Work as project leader in at least 5 projects and participated in over 20 projects with 4 team members.

Total Customer Satisfaction

• Apr 2016 - Mar 2019

・In charge of mass production vehicle quality improvement.・Collect quality defect parts and analyse customer's voice to find out true claims.・Feedback customer's voice to external(supplier)&internal(designer/manufacturing) departments.・Work with relevant departments to find root cause and take countermeasure.