Experience

NTUC Health Co-operative Limited

• Singapore
• Hospitals and Health Care
• 300 - 400 Employee

• Case management executive

  • Apr 2023 - Present

  Assisting the Medical Social Worker in assessing, evaluating, planning, coordinating resources and services for the continuity of care for the residents & collaborate with multidisciplinary health service professionals to develop care programs for timely treatment or recovery.Monitoring of Bed Occupancy Rate and meeting admission KPIs on a monthly basis Keeping track and managing the residents’ data and informationEnsuring proper filing of residents’ data and informationApplying financial schemes and monitoring the payouts for residents on a monthly basisMonitoring and ensuring that residents’ Household Means-Test is renewed before expirationPreparing Medifund reports and documents to present to Medifund CommitteeAnswering and addressing queries and concerns from residents and their next-of-kin Any other case management work as assigned Show less

• Care Concierge

  • Aug 2022 - Apr 2023

  Act as the main liaison and single point of contact for next-of-kin of our nursing home residents. Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident. Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin. Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment. Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team. Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents’ social background, preferences and habits. Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge. • Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc. Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements. Show less



ISS Facility Services, Singapore

• Singapore
• Facilities Services
• 200 - 300 Employee

• Human Resources Executive

  • Feb 2021 - Aug 2021



DB Schenker

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Human Resources Recruiter

  • Jul 2020 - Jan 2021



TDCX

• Singapore
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Officer

  • Mar 2017 - Jun 2020