Experience

MasMedi
• India
• Medical and Diagnostic Laboratories
• 1 - 100 Employee
• Customer Service Manager

  • Jan 2023 - Present


Broker Network (4B Networks Pvt Ltd)

• India
• Real Estate
• 400 - 500 Employee

• Assistant Manager - Cab Operations

  • Jan 2022 - Dec 2022

  1. Responsible for cab operations from creating supply, operator management, handling real time escalations and making MIS reports. 2. Be responsible for preparing, revising, submitting timely weekly, monthly reports and after action reports following major escalations/incidents. 3. Work with operators in tandem to ensure that performance levels are met in accordance with service level agreements. 4. Lead and motivate a team of 10 and drive performance of Customer Service Executives by developing, training and coaching them. 5. Managed and coordinated 40000+ cab deployments with and overall count of 200000+ site visits. Show less



HelpNow

• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Operations Manager

  • Nov 2020 - Jan 2022

  1. Daily Coordination - Act as the point of contact among doctors, drivers, helpers, employees, clients and other partners. 2. Daily Outstanding Collection - Responsible for updating driver outstanding amount on a daily basis and making certain all company cash is deposited everyday. 3. Overseeing and cross checking driver outstanding for other cities (Delhi/Bangalore) on a daily basis. 4. Daily Driver Operations Update - Updating daily trips, amount collected, GPS run KM, fuel expenses, O2 expenses, RMT expense in the Mumbai daily ops report sheet and update management whenever any irregularity is observed. 5. Driver/Helper Grievance - Receive the driver/helper grievances, coordinate with other departments and respond to approvals and notifications on a regular basis. Show less