Jinal Savalia

Data Management & IT specialist at Riverside Opticalab LTD
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Contact Information
us****@****om
(386) 825-5501
Location
Ottawa, Ontario, Canada, CA

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5.0

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Karim Kazia

Jinal is highly motivated and a fast learner, she took on tasks and always finished on time and her support to customers was excellent and always did her best to help them out and follows up as well.

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Credentials

  • Active directory administartion for helpdesk technician
    Udemy
    Jun, 2021
    - Oct, 2024
  • AWS Fundamentals: Going Cloud-Native
    Coursera
    Jul, 2019
    - Oct, 2024

Experience

  • Riverside Opticalab LTD
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Data Management & IT specialist
      • Jun 2020 - Present

  • Mobile Knowledge
    • Canada
    • Software Development
    • 1 - 100 Employee
    • Technical Support Specialist
      • Jul 2019 - Apr 2020

    • Technical Specialist
      • Jun 2019 - Apr 2020

      Providing Technical support for Taxi dispatch system.Maintaining the API for Taxi booking service and web services as well as the background servers.Providing assistance in Daily issue reported to client using software.Implementation of dispatch software and hardware installation.Fleet configuration,Cloud installations.Writing technical documents and user guides for the product or any specific feature request.Providing demo for the products and features of the system to client.Configuring PBX system for Users and IVR call tree and mondago servers

  • Nova Networks
    • Canada
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Service Desk Analyst
      • Jul 2018 - Jun 2019

      • Providing Tech Support to high profile clients (phone/email/chat) within agreement to Service Level Agreements and Support Agreement and doing escalation with appropriate priority• Track detailed information about every call in ticketing system: like CRM, HEAT and Service Manager Console• Document details of user and technical concerns for Case documents.• Extensive experience with Microsoft desktop O/S (Windows 10, 8, 7, XP, Vista) and Office 365• Create, configure and maintain mailboxes and shared resources in exchange serverAnd run appropriate power shell scripts• Experience with Microsoft Server products, Mail Service, Email archiving, anti-spam• Handle escalated technical caser from Tier-1 and high priority cases and accurately record a detailed description of the problem, provide superior corporate user application and desktop support• Established remote desktop connection between servers and clients ,created & built various group policies on servers, troubleshooting PC, MAC, Mobile Devices, Network Printers, LAN/WAN, Web Browsers• Follow up, track, and stay on top all Open Issues to ensure incidents are resolved, Escalate hardware/software problems where required• Provide training to new hired agent• Assigned task to team members and guide them throughout the assignment• Review and analyst team members tickets for quality purpose

  • Ecobee
    • Technical support
      • May 2017 - Jun 2019

  • Verifone
    • Technical Support Representative
      • Aug 2016 - Jun 2019

  • teleperformance toronto
    • Technical Support
      • Jul 2016 - Jun 2019

Education

  • Sir Sandford Fleming College
    POst graduation Diploma, Wireless Information Networking
    2015 - 2016
  • north maharastra university
    post graduate diploma, wireless information networking
    2011 - 2014
  • Sir Sandford Fleming College
    Post Graduation Diploma, Wireless Information Technology
    -

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