Jinal Gala

center operation manager at Frankfinn Institute Of Air Hostess Training
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN
Languages
  • English Full professional proficiency
  • Hindi Full professional proficiency
  • Gujarati Full professional proficiency
  • Marathi Limited working proficiency

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Experience

    • India
    • Education Administration Programs
    • 1 - 100 Employee
    • center operation manager
      • Jan 2020 - Present

      Handling the complete center n all the teams- Faculty, Admin, Account and Sales Handling the complete center n all the teams- Faculty, Admin, Account and Sales

    • Sr. Counselor
      • Jan 2019 - Dec 2019

      Taking care of the customer support. handling the customer queries and making sure to resolve it on time and provide the customer satisfaction. Taking care of the customer support. handling the customer queries and making sure to resolve it on time and provide the customer satisfaction.

    • India
    • Technology, Information and Internet
    • 500 - 600 Employee
    • VIP Consultant
      • Jan 2018 - Dec 2018

      Handling the VIP clients of the company and ensuring adherence to service delivery standards and excellence in service Handling the VIP clients of the company and ensuring adherence to service delivery standards and excellence in service

    • India
    • E-Learning Providers
    • 700 & Above Employee
    • Team Head
      • Feb 2015 - Dec 2017

      Started as tellecaller, promoted for customer support team(handled escalation, chat, refund and retention). Them promoted as team head for customer support. Started as tellecaller, promoted for customer support team(handled escalation, chat, refund and retention). Them promoted as team head for customer support.

Education

  • k.j somaiya college of arts and commerce
    master of accountancy, Business/Commerce, General
    2017 - 2018

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