Experience

General Assembly

• United States
• Higher Education
• 700 & Above Employee

• UX Design Fellow

  • Mar 2022 - Present

  • Successfully completed 480+ hours of instruction on UX Design best practices and principles • Completed two concept projects and one client project by implementing UX design principles • Successfully completed 480+ hours of instruction on UX Design best practices and principles • Completed two concept projects and one client project by implementing UX design principles



ESTHER L. AHN OPTOMETRIC PROFESSIONAL CORPORATION

• United States
• Medical Practices

• Patient Services Coordinator

  • Nov 2020 - Mar 2022

  • Provided exceptional customer service and guidance to patients through educating them on insurance plans to maximize their benefits • Developed targeted communications through empathetic lens to support patients’ individual needs • Identified common patient complaints and developed a system to proactively address them before they arise, bringing 4-5 complaints a day down to no more than 1 • Provided exceptional customer service and guidance to patients through educating them on insurance plans to maximize their benefits • Developed targeted communications through empathetic lens to support patients’ individual needs • Identified common patient complaints and developed a system to proactively address them before they arise, bringing 4-5 complaints a day down to no more than 1



Centerpointe Graphics Printing

• United States
• Printing Services

• Product Developer

  • Feb 2017 - Aug 2018

  • Planned and developed 2018 and 2019 calendar line to successfully launch products • Trained owner and employees after acquisition to implement strategies from acquired company • Planned and developed 2018 and 2019 calendar line to successfully launch products • Trained owner and employees after acquisition to implement strategies from acquired company



Unicorn West, Inc.

• Graphic Design Assistant

  • Jun 2012 - Jan 2017

  • Expedited design handoff by closely assisting Lead Graphic Designer to meet deadlines • Expedited design handoff by closely assisting Lead Graphic Designer to meet deadlines