Experience

Pinnacle Communications Group LLC

• CEO

  • Jan 2022 - Present

  Jacksonville, Florida, United States Pinnacle Communications Group offers end-to-end integrated physical security solutions. This includes: video surveillance & analytics, access control & intrusion detection, radio communications, and structured cabling. Each solution is tailored to accommodate the specific needs of our clients from single site deployment, to complex, large scale, multi-building, geographically remote enterprise solutions. • Minority Business Enterprise (MBE) • Woman Owned Small Business… Show more Pinnacle Communications Group offers end-to-end integrated physical security solutions. This includes: video surveillance & analytics, access control & intrusion detection, radio communications, and structured cabling. Each solution is tailored to accommodate the specific needs of our clients from single site deployment, to complex, large scale, multi-building, geographically remote enterprise solutions. • Minority Business Enterprise (MBE) • Woman Owned Small Business (WOSB) • Florida Blue Diversified Supplier Program Recipient • Women's Business Enterprise National Council (WBENC) • Office of Economic Opportunity (OEO) Certified with Duval County Public Schools • DBE/LSEB/MSBE/JSEB Certified • Over 65+ Years Combined Experience in the Security Space • NAICS Code 561261 • Jessica Lunsford Certified Show less



Tech Exec

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Integrated Security Systems - Professional Services

  • Feb 2021 - Sep 2022

  Florida, United States • Integrated Security Systems, Solutions & Services – Organizational Leadership, Enterprise Operations & Performance Management, M&A Integration and Business Development. • Tech Exec specializes in expert Integrated Security Systems strategy, design, integration, risk assessment & mitigation, operational efficiencies and maintenance solutions for companies of diverse industry sectors designed to maximize compliance, safety and ROI - and minimize loss and liability exposure.



Tech Systems

• United States
• Security and Investigations
• 200 - 300 Employee

• Regional Director – Operations

  • Dec 2018 - Jan 2021

  Florida, Puerto Rico • Implemented S&OP process and Best Practices. Results include: predictability and consistency in execution, increased throughput/velocity in execution; improved quality; increased cash flow; improved client satisfaction & retention; increased RMR. • Developed granular KPIs and Metrics to measure performance in each functional area used to consistently evaluate trajectory towards achieving targeted objectives. Performance metrics used to identify gaps and adjustments made as… Show more • Implemented S&OP process and Best Practices. Results include: predictability and consistency in execution, increased throughput/velocity in execution; improved quality; increased cash flow; improved client satisfaction & retention; increased RMR. • Developed granular KPIs and Metrics to measure performance in each functional area used to consistently evaluate trajectory towards achieving targeted objectives. Performance metrics used to identify gaps and adjustments made as needed. • Created skill needs assessment, gap analysis and remediation planning. Improved training & development program; implemented a mentoring program and implemented an in-field coaching program. Show less



Securitas Electronic Security, Inc

• United States
• Security and Investigations
• 700 & Above Employee

• Vice President – Northeast Operations

  • Jan 2017 - Jun 2018

  Fair Lawn, NJ • Kratos was acquired by Securitas in June 2018. Functional responsibilities transitioned to Securitas. • Led the region in the delivery and customer satisfaction of all installation & service activities across 4-branch offices servicing NY, NJ, CT, RI, MA, NH, VT, ME. Managed 125 people / $65M P&L. • Implemented an S&OP process and Best Practices. Results include: predictability and consistency in execution; improved margin performance/reduced profit erosion; increased… Show more • Kratos was acquired by Securitas in June 2018. Functional responsibilities transitioned to Securitas. • Led the region in the delivery and customer satisfaction of all installation & service activities across 4-branch offices servicing NY, NJ, CT, RI, MA, NH, VT, ME. Managed 125 people / $65M P&L. • Implemented an S&OP process and Best Practices. Results include: predictability and consistency in execution; improved margin performance/reduced profit erosion; increased throughput/velocity in execution; improved quality; increased cash flow; improved client satisfaction & retention; increased RMR. • Developed granular KPIs and Metrics to measure performance in each functional area used to consistently evaluate trajectory towards achieving targeted objectives. Performance metrics used to identify gaps and adjustments made as needed. Performance metrics presented to the organization and guidance provided to improve results. Improved performance then baked into baselines resulting in culture of continuous improvement. • Decreased DSO by engaging the functional areas of the company that could resolve outstanding concerns. • Reduced inventory by $1M. Show less



STANLEY Security

• United States
• Security and Investigations
• 700 & Above Employee

• Vice President – Southern Operations (FL, GA, AL, NC, SC, MS, LA, OK, TX, NM)

  • Jul 2014 - Nov 2016

  Orlando, FL • Led the region in the delivery and customer satisfaction of all installation & service activities across 16-branch offices located throughout FL, GA, AL, NC, SC, MS, LA, OK, TN, TX, and NM. Managed 250 people / $150M P&L. • Implemented an S&OP process and Best Practices. Results include: predictability and consistency in execution; improved margin performance/reduced profit erosion; increased throughput/velocity in execution; improved quality; increased cash flow; improved client… Show more • Led the region in the delivery and customer satisfaction of all installation & service activities across 16-branch offices located throughout FL, GA, AL, NC, SC, MS, LA, OK, TN, TX, and NM. Managed 250 people / $150M P&L. • Implemented an S&OP process and Best Practices. Results include: predictability and consistency in execution; improved margin performance/reduced profit erosion; increased throughput/velocity in execution; improved quality; increased cash flow; improved client satisfaction & retention; increased RMR and improved margin performance. • Developed granular KPIs and Metrics to measure performance in each functional area used to consistently evaluate trajectory towards achieving targeted objectives. Performance metrics used to identify gaps and adjustments made as needed. Performance metrics presented to the organization and guidance provided to improve results. Improved performance then baked into baselines resulting in culture of continuous improvement. • Decreased DSO by engaging the functional areas of the company that could resolve outstanding concerns. • Consolidated regional functions and office space. Reduced from 16 branch offices to 9. Show less



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Vice President Operations

  • Dec 2008 - Jul 2014

  Burlington, MA • Touchcom was acquired by G4S in May 2008. Functional responsibilities transitioned to G4S. • Led the region in the delivery and customer satisfaction of all installation & service activities across the national footprint. Managed 125 people / $45M P&L. • Led Touchcom employees through acquisition by G4S including; rebranding, new organizational structure, new business systems & processes, etc. • Achieved SDM Integrator of The Year 2013. • Responsible for centralized Customer… Show more • Touchcom was acquired by G4S in May 2008. Functional responsibilities transitioned to G4S. • Led the region in the delivery and customer satisfaction of all installation & service activities across the national footprint. Managed 125 people / $45M P&L. • Led Touchcom employees through acquisition by G4S including; rebranding, new organizational structure, new business systems & processes, etc. • Achieved SDM Integrator of The Year 2013. • Responsible for centralized Customer Support Center, Application/Sales Engineering, System Integration, Production, Project Management, Installation, Service, Training, Procurement/Inventory, and Finance. • Established centralized sales engineering & quotation group. Results include: consistency and efficiency in product specification and design, decrease in support inventory, decrease in training needs. • Introduced & implemented safety program within G4S SSD. Show less



Deterrent Technologies, Inc.

• General Manager - Northeast Region

  • Sep 2007 - May 2008

  Ocean, NJ • Established, managed and developed Deterrent’s global operations. Responsibility included engineering, installation, project management and post installation service support. Managed 18 people and $8M in operational revenue. • Established formal process for workflow activities. • Established metrics to evaluate trajectory towards achieving targeted objectives. Performance metrics used to identify gaps and adjustments made as needed. • Budget planning & management. Supplier… Show more • Established, managed and developed Deterrent’s global operations. Responsibility included engineering, installation, project management and post installation service support. Managed 18 people and $8M in operational revenue. • Established formal process for workflow activities. • Established metrics to evaluate trajectory towards achieving targeted objectives. Performance metrics used to identify gaps and adjustments made as needed. • Budget planning & management. Supplier management & support. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Global Strategic Planning & Operations - Security & Environmental Monitoring Solutions

  • Dec 1996 - Aug 2007

  Middletown, NJ • TCG was acquired by AT&T in August ’98 • Established a Corporate Security department from the ground up: • Created corporate security and security system deployment policies & procedures. • Deployed access control, video monitoring, and environmental monitoring systems to protect TCG’s critical network infrastructure (400 buildings). • Badged entire employee population. • Established executive protection program. • Implemented and managed guard force presence… Show more • TCG was acquired by AT&T in August ’98 • Established a Corporate Security department from the ground up: • Created corporate security and security system deployment policies & procedures. • Deployed access control, video monitoring, and environmental monitoring systems to protect TCG’s critical network infrastructure (400 buildings). • Badged entire employee population. • Established executive protection program. • Implemented and managed guard force presence. • Conducted investigations. • Implemented metrics and methods of evaluating and tracking compliance. Developed remediation plans for identified gaps. • Gave security presentations as the face of Corporate Security. • Managed team responsible for the strategic planning, design/specifications, installation, and service of AT&T’s Network Global Security program for their critical network infrastructure. • Established documented security standards, processes, and metrics for security deployment & administration. • Established project plan and managed program to consolidate legacy AT&T security infrastructure from 64 regionally deployed/administered applications to 6 centrally administered applications having centralized command & control. • Automated AT&T’s threat assessment & response process for 3,500+ Legacy-T locations via the extreme use of technology. • Established post 9-11 disaster recovery security strategies including implementation of a virtual administration security model. • Established security web page for employee population containing extensive, security related information and job aids. • Budget planning & management. Supplier management & support. • Guard force management. • Received formal recognition from AT&T chairman & CEO Michael Armstrong for support provided to the response, recovery, and restoration efforts following the events on 9/11. Directly participated with NYPD, NYFD, PA-NY/NJ, FEMA, OEM & AT&T in the network communication restoration efforts. Show less



Sensormatic / Software House / Tyco Fire & Security

• District Operations Manager - Northeast

  • Aug 1994 - Dec 1996

  New Jersey • Responsible for district level operations (service, project management, installation) for the Integrated Security Solutions Division, and led a team of 21.


Cardkey Systems, Inc.
• Northeast Operations Manager

  • Jul 1984 - Jul 1994