Experience

Advance2000

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Alcatel Telecommunications Engineer

  • Jul 2012 - Present

  Installation, Service, Pre and Post Sales Support Installation, Service, Pre and Post Sales Support



Orange Business Services

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Consultant

  • Feb 2011 - Jun 2012

  Working with HP on ALU project Working with HP on ALU project



contracting

• Tech Support

  • 2011 - 2011



Terra Telecom Inc

• Alcatel Engineer

  • Apr 2005 - Mar 2010

  Installed and serviced NE/NY area Alcatel PCX-4400 and Alcatel Enterprise Linux based PBX accounts * Lead engineer for Call Center implementations at sites in NE as well as the across the US.* Performed PBX and voice mail software upgrades and level 2-3 maintenance operations.* Performed remote maintenance via dial up, internet and VPN of sites across the US Installed and serviced NE/NY area Alcatel PCX-4400 and Alcatel Enterprise Linux based PBX accounts * Lead engineer for Call Center implementations at sites in NE as well as the across the US.* Performed PBX and voice mail software upgrades and level 2-3 maintenance operations.* Performed remote maintenance via dial up, internet and VPN of sites across the US



Tek Systems

• Installation/Service Support Engineer

  • Jan 2005 - Mar 2005

  * Installation and service support for 50 Node Alcatel PCX-4400 network. Responsibilities included database backups, service order resolution, and PBX cutover support for 1500 line Hospital installation. * Installation and service support for 50 Node Alcatel PCX-4400 network. Responsibilities included database backups, service order resolution, and PBX cutover support for 1500 line Hospital installation.



Alcatel IND

• Field and Technical Support Engineer

  • Jan 2000 - Jan 2004

  * Installed telephone application on Unix/Linux based operating system, provided upgrades and installed patches to correct system incompatibilities.Provided advanced field support on the Alcatel OmniPCX 4400, isolation of system defects and repair/replacement of required parts.* Duplicated specific hardware/software environments in the technical support lab to solve technical problems for distributors.* Resolved technical issues remotely with on site technician via dial-up, Webex, and Telnet* Configured and turned up T1 CCS, T1 CAS, Ground Start, Loop Start, Immediate and Wink DS1s.* Supported distributors as manufacturer's representative in meetings with end users.* Mentored distributors regarding correct installation/service techniques and system capabilities.



Massachusetts Water Resources Authority

• Telecommunications Supervisor

  • Jan 1992 - Jan 2000

  * Managed eight PBX's, Key Systems and all voice communications comprising a total of over 2,000 lines.* Administered staff of two analysts and multiple vendors responsible for completion of service and MAC requests at all assigned sites.* Responsible for budget of $400,000 including projections, spreads, and variance reports.* Managed procurement and installation of PBX's and Voice Mail systems to replace outdated systems at headquarters and several peripheral sites.* Reduced usage and monthly expenses 25% through use of the competitive bid process for long distance service and a comprehensive audit of all lines and trunks* Consolidated cellular telephone usage under a single vendor to achieve oversight and volume discount.* Spearheaded project to lease space on MWRA properties to cellular carriers for the purpose of revenue generation.



Siemens/Tel Plus Communications

• Project Manager

  • Jan 1988 - Jan 1992

  * Planned and implemented all aspects of the installation of PBX, voice mail, ACD, auto attendant, and call accounting systems ranging in size from 50 to over 2,000 lines.* Extensive experience in single site, as well as multi site applications.* Responsible for completion of project within given budget and time frame.* Responsible for coordination with customer, consultants, long distance carriers, local RBOC, subcontractors, and trainers. * Planned and implemented all aspects of the installation of PBX, voice mail, ACD, auto attendant, and call accounting systems ranging in size from 50 to over 2,000 lines.* Extensive experience in single site, as well as multi site applications.* Responsible for completion of project within given budget and time frame.* Responsible for coordination with customer, consultants, long distance carriers, local RBOC, subcontractors, and trainers.