Instructor

• Oct 2023 - Present

Delivery of Skills-based Training● Follow the overarching structure and flow of the curriculum, including behavioral skills,mindsets, technical, and employment essentials sessions.● Guide students through asynchronous (independent) learning modules and help solidifyunderstandings debriefs and synchronous moments● Prepare and personalise sessions by reviewing curriculum materials and integrating storiesor examples to increase participant learning.● Differentiate instruction to meet individual learning needs and accommodate differentlearning styles.Participant Mentoring and Support during bootcamps● Build relationships with participants, develop an understanding of their personal strengthsand challenges, and foster a supportive classroom environment.● Motivate and support participants to persevere through challenges and continue on theirjourney of professional and personal growth.● Collaborate with Programme Mentors and other teams to identify and mitigate potential risksto participant success and achievement of their goals.● Nurture growth mindset for learners in their professional development and guide them to setgoals in order to land a job after graduation.Program Management● Revise or redesign program elements (for example, teaching sessions or projects) for currenttech programs with Curriculum and Instruction team when required.● Provide inputs for tech related programs, assist in scoping of new programs to develop andlaunch in Singapore.● Conduct sharing sessions on tech environment, current tech roles in the market, and howthey relate to the current ecosystem.● Offer contacts of tech professionals who may be keen to become mentors for learners.Recruitment and Training of Instructors with guidance from C&I Manager● Design tasks for technical interview and evaluate candidates based on their strengths, meritsand suitability for the roles applied. Show less

Lead Cloud and Devops Instructor

• May 2023 - Present

Teaching in MICROSOFT CLOUD SUPPORT & DEVOPS PRACTITIONER program (approx. 420 hours) toinclude:Delivery of all sessions in the program including but not limited to technical, skills applicationand employability sessions and assessments (most sessions will be delivered online, with possibly few offline events eg. employer networking day etc.)Be present online and participate through experience sharing, making connections whennon-technical sessions/employability sessions are being taughtData collection including taking class attendances, tracking and uploading class performance data in Generation tools and student management systems.Make themselves available for 1-1 conversations with learnersInput and feedback from Instructors for continuous curriculum development and improvementin accordance with Generation’s methodology and any scheduled timelines Show less

Adjunct Lecturer

• Apr 2023 - Present

Degree Programme Modules in Information and Cyber Security. Degree Programme Modules in Information and Cyber Security.

Adjunct Lecturer

• Jan 2023 - Present

Certified EC-Council Instructor

• Oct 2022 - Present

Lecturer

• Sep 2022 - Present

Lecturer for ICT and Future Skills Lecturer for ICT and Future Skills

Partner

• Oct 2016 - Present

Source and manage stakeholders for long term projects for blending learning transformation. Responsible for Strategic thrust and implementation for Amphitrite in the areas hospitality and service training for Cruise Ship placements internationally. Serve as Learning Designer and Instructional Designer for Strategic Partners NTU and NTUC LearningHub elearning transformation projects Manage and coordinate and audit overseas partner schools for Hospitality training for Cruise ship placements. Chief Learning Architect for learning and eLearning systems in alignment to the Marine Time Framework. Show less

Adjunct Lecturer and Facilitator

• Oct 2021 - Present

Adjunct Lecturer for Data Science , Emerging Tech and Business Intelligence Adjunct Lecturer for Data Science , Emerging Tech and Business Intelligence

Instructional Designer

• Nov 2022 - May 2023

Deploy digital learning solutions to drive results building a robust library of digital content that can be configured in bite-sized pieces or full-on learning paths. Providing stewardship in Learning Design Excellence for Financial Consultants regionally. Organise information into Learning Objects to build skills creates and maintains Learning Objects through dissecting bastions of knowledge; develop and forge partnerships with the Subject Matter Experts. Deploy digital learning solutions to drive results building a robust library of digital content that can be configured in bite-sized pieces or full-on learning paths. Providing stewardship in Learning Design Excellence for Financial Consultants regionally. Organise information into Learning Objects to build skills creates and maintains Learning Objects through dissecting bastions of knowledge; develop and forge partnerships with the Subject Matter Experts.

Lead Technical Curriculum Developer

• Feb 2022 - Nov 2022

Design and develop innovative learning solutions applying adult learning principles and systematic instructional design to guide rapid learning while engaging with a high level of participation. Develop technical/engineering learning content that fits the needs of the learner (includes on-demand e-learning courses online, virtual instructor-led training as well as classroom and blended learning materials). Test hands-on coding tutorials just like an engineer would. Program manage the creation and distribution of technical course content including developing exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies, and multimedia-based assets. Collaborate effectively with key stakeholders and subject matter experts to understand the needs of the course objectives tailored for specific roles in engineering, product management, design, and data science plus analytics disciplines. Contribute to the design and development of new learning models, LMS tools, and content design templates. Drive higher technical course content quality adopting a customer-first mindset contributing to a culture of continuous improvement. Coordinate and evaluate courseware developed by other team members. Develop certification programs and exams that tailor to specific initiatives, roles, and work streams. Deliver training when necessary. Collaborate with Talent Management and Onboarding Team to align, measure and evaluate onboarding and learning programs Develop and define Skills Framework to create a baseline to manage and definte measurement metrics for learning, performance and mobilty within Grab. Collaborate with AWS on pioneering Experiential Learning Program and AWS Jam to enhance and facilitate AWS in Grab learning experience Show less

Training Specialist

• Mar 2020 - Feb 2022

As part of the Global AWS InfraOps Learning Academy: Spearhead and develop and launch the Global Train the Trainer Program and the Early Career Onboarding Program and development. Automate learner enrollment, maintain catalog, and provide reporting on the effectiveness of the training Manage projects and processes in an entrepreneurial environment requiring strong multi-tasking abilities Utilize project management skills to define and meet project milestones, communicate issues and risks in a timely manner, and manage customer expectations Evaluate learning experiences and make recommendations for continuous improvement Research and evaluate training software programs to automate the administrative functions of the department Escalate any risks and resource needs in a timely manner Design metrics reports for leadership that will convey overall program performance Implement consistency in launching training Partner business functions to formulate training plans. Manage training in the Learning Management Systems (Cornerstone) including troubleshooting, creating support tickets, customized reporting requests, and analyzing training reviews Master Trainer for Comptia Network+, Linux+ and A+ Leadership Training Facilitate New Amazon Manager Training. Show less

Senior Project and Programme Manager

• Mar 2019 - Nov 2019

Manage delivery of Blended, Printed and Digital projects from Printed to Digital in Marshall Cavendish for K-12 program. • Lead and drive timelines in support Marketing and Sales efforts for both international and domestic market • Manage outsource vendors on delivery of services and products. • Manage team of a Project Managers and Consultants. Manage delivery of Blended, Printed and Digital projects from Printed to Digital in Marshall Cavendish for K-12 program. • Lead and drive timelines in support Marketing and Sales efforts for both international and domestic market • Manage outsource vendors on delivery of services and products. • Manage team of a Project Managers and Consultants.

AP IT End User Computing Training Lead

• Nov 2017 - Feb 2019

Develop, manage and maintain elearning Training Portal (Sharepoint). Develop and curate training resources like Lesson Plans and Practical Assessments and Video Resources (Snagit and various Video Editing Software) for both English and Chinese (Simplified and Traditional) language. Conduct over 2000 over Training Slots. Serve as Chief Data Analyst (PowerBI) to analyse User requirements and Survey Feedback to predict and advise the prescribed Training. Serve as Chief Training Consultant for Chemours IT Education and Training Framework towards Strategic development of Chemours overall IT and Professional Development vision and plan for the next 3 years. Career Accomplishments • Develop Training Thrusts through data driven and analysis of Global Needs. Incubate and drive Training Initiatives in alignment to Chemours Business Units Needs as the lead, working with Global Counterparts in EMEA, NA and LATAM on Role Based Training Competency Matrix. • Champion IT Training Curriculum and softskills development and conduct in both English and Chinese Syllabus to 7000 learners across AP region including (Taiwan, China, Japan, Korea, India and Asean). Advocate learning technologies using collaborative tools through the Microsoft Suite (Sharepoint, MS Forms, Skype, OneNote and OneDrive). Develop and Maintain Training Schedule and enrollment of Sharepoint Learning Portal and Survey. • Program Lead and Subject Matter Expert in Business Intelligence (PowerBI) creation, delivery and conduct of the PowerBI curriculum for Global Team (Train the Trainer). • Collaborate with SAP BW and Cyber and Information Security Policies and Standards Team to co-create, deliver and coordinate the series of Master Classes. • Automate HR Claims Process and Onboarding System using DevOps(MS Flow). • Chief Data Analysis of User Feedback (Pre and Post Training Show less

Head of Operations and Administration

• Sep 2015 - Aug 2016

Managed all aspects Operations and Admin as part of Employability Champions and new business of Workplace Skills Qualification (ICDL and ESS) Framework • Appointed as Master Trainer (ICDL-WSQ) and Master Coach for (WDA-Private Placement Program) and Employability Camp (e2i). • Responsible for managing and Curriculum Design and development of programs for Government (WSQ) to customised programs for Private Agencies and Instituitions. • Serve as Chief Liason and Coordinators for all government programs with NTUC, E2i, Caliberlink, CDAC and WDA. • Manage and evaluate programs, processes and procedures and reviewed and improve towards the Continuous Improvement Review Audits. • Develop and support the Sales Team infrastructure as well as responsible of training of Sales Team towards engagement of the Roadshows and Customer Relations Team to manage participants. Accomplishments • Developed and rollout successfully 3 WSQ Employability Skills Program for SkillsFuture. • Responsible for setting up fully compliance and maintain 6 satellite centres amounting to close to 1000000 SGD in compliance International Computer Driving License. • Startup and developed processes in fulfill enrolment of 3000 participants in profit of up SGD 200 0000 within 3 months in partnership with Training Vision. • Overall in charge responsible for managing the Private Placement Program training up to 400 participants and Employability Programs of 14000 training places. • Master Coach and Trainers for Coaches for Private Placement Program (WDA) with 20% turnover on success of job placement. • Managed a pool of 100+ Trainers and fulfilment of 3000+ participants for WSQ programs through SkillsFuture within 3 months. • Responsible for training up to 3000 places for International Computer Driving License. Show less

Specialist (Quality and Competency)

• Jul 2014 - Oct 2015

Achievements:1) Spearhead and launch Learning and Development of Company with WDA grants (up to SGD 200 000) in collaboration with Kaplan.2) Promote Learning and development through rigorous engagement with all Business Units.3) Overall in charge of Children's Cancer Foundation Charity Run 2014 which raise awareness and funds up to SGD 71,399 surpassing last year amount (31% increase of SGD 54210).4) Launch inaugural Leadership People Management (Leadership Series) for Senior Management and C-Suite Team in Jan 2015Job Scope:1) Promote quality achievement and performance improvement across the organisation 2) Conduct internal audits according to IMS, BCM standards. (ISO 18001 , 14001 , 9001 and 22301)3) Assess product specifications and customer requirements if required to ensure compliance with Pro-Matrix standards.4) Work with and define processes and procedures in conjunction with operating staff.5) Bring together staff of different disciplines and driving the group to formulate and agree comprehensive quality procedures.6) Work to establish a clearly defined management system that all staff can apply.7) Set up and maintain controls and documentation8) Ensure process are properly understood, carried out and evaluated.9) Write technical and management system reports where required.11) Provide the training as and when required relating to proficiency aspects.Projects:1) Conduct Roadshows and oversee the roll out of the Customer Relationship Management System. HERMES System to all customers.2) Chief Organiser for Charity Run 2014 towards beneficiaries of the Children Cancer Foundation.3) Spearhead Organisational wide Training Development Program (ETS- WorkForce Development Agency) in alignment to overall Learning and Development Plan. 5) Appointed Master Trainer and Assessor for WSQ Training.6) Setup IT DRP Environment for BCM/P Audit and Operations7) Develop DC migration plan for HERMES system Show less

Technical Service Manager

• Jan 2013 - Jul 2014

Achievements:1) Maintain 100% KPIs and maintain for consecutive 12 months.2) Facilitated Contract Renewal rate of 98 % from 90 % through Customer and Contract Unit Engagement.3) Improve effectiveness of Service Management through implementation of the HERMES systems to 320 Customers.4) Establish strong intra-department collegiality and working rapport through process driven accountable management of resources and effort.5) Map and Integrate upstream Service Contract (Navision ERP) with HERMES back upstream for Financial Accounting.Manage 24 man strong team providing 24 X 7 critical response and preventive maintenance to customer's Business Centre Operations sites:Singtel, Starhub, HSBC, Citibank, Morgan Stanley, UBS, Intercontinental Hotel Group, Singapore Computer Society, NUS High School, A*Star (Research), Abbot Laboratories amongst key accounts with respect to Biz Critical Equipment of Precision Cooling/ Fan Coiled systems, Uninterrupted Power Systems, Information/Emergency Management Systems maintenance functions.Operations• Engage and drive Customer satisfaction processes by evaluating the Customer Service through;1) Establishing and enhancing the team's quality service level 2) Gathering statistics and reviewing the technical team quality level.• Set up and implement KPIs for Engineering Team's Service level through active participation with all Stakeholders.Administrative• Spearhead and develop training programs for Technical Service team. Strategic• Spearhead and develop Critical Response Team and to streamline operational effectiveness and functions of the team in a 24/7 Business Environment.• Initiate and oversee new IT initiatives to elevate and increase effectiveness of Preventive Maintenance and Response Team functions. • Develop career and educational route map for Technical Team in line with organizational goals.• Liaise with Strategic partners to arrange training workshops for product(s). Show less

General Manager

• Sep 2011 - Dec 2012

Operations • Evaluate and monitor all safety practices in an 24 hour environment • Evaluate, plan and forecast, optimise use of raw materials to acheive maximise production output. • Guide production planning and inventory control by generating forecasting data. . Manage and integrate ERP applications to support business functions through functional meetings with division heads. • Evaluate specifications on finished products and enhance specifications if necessary. • Manage, evaluate and recommend IT improvements and ERP System throughout geographically dispersed sites. • Inculcate the use of IT as a communication tool to enhance communication turnaround time for response company wide. • Conduct monthly General Meeting across all divisions. • Produce weekly reports to Director to ensure complete overview on production and projects progress. • Managing the division in charge of factory/office space expansion from various Business Units and oversee office fit out. Constantly involved conception and implementation in planning, design and management of factory and work places • Possess ability to combine knowledge and skill in estate-related matters with an understanding of organizations, people and processes • Ensure compliance of the factory’s technical specifications • Prepare, allocate and monitor the factory’s budgets estimate and cost plans. • Supervise and manage business units’s liaison with contractors and vendors to ensure that factory’s project requirements and budget are adhered to. • Manage and evaluate suppliers and vendors to faciliate quality end to end supply chain. Program Development • Evaluate and assess current Human Resources management processes and training processes. • Spearhead as Project Director to develop and map IT infrastructure and business processes. • Oversee as well as serving as key consultatnt in the project of company wide CCTV installation. • Spearhead and Launch Energy Audit Show less

Marketing and Sales Director (Asst)

• Jul 2010 - Oct 2011

Organisation Develop overall sales and marketing department strategies. Define responsibilities and authority limits for both management and staff positions Sales and Marketing Direct regional/divisional sales managers both in the field and in the home office Oversee the preparation of all departmental statistics and reports distributed to management. Establish personal contact with key customers and regularly monitor the handling of large accounts. Review all customer contact activities in every department to ensure customer satisfaction Program Development Recommend changes in product lines and production emphasis. Predict how such changes will impact sales volume, expenses, profitability and manpower requirements. Guide production planning and inventory control by generating forecasting data and market research results available to the manufacturing division Direct the company’s purchase and development of advertising programs with outside advertising agencies. Championing promotional programs through digital media through engaged agency to increase company's branding profile. Analyse company distribution policies, and recommend changes as needed Montior and ensure effective proliferation of product information aligns with manufacturing best practices. Administrative Management Oversees sales/marketing department budgets. Evaluate training/development efforts targeted at sales and marketing employees and representatives and monitor results in order to increase productivity and meet performance goals Analyse company distribution policies, and recommend changes as needed. Stay in touch with market trends through participating membership in trade and professional organisations. Show less

IT/Head of Character Development(Acting)

• Jul 2005 - Jun 2010

Position Level : ManagementSpecialization : IT Architecture and Systems Integration and PlanningIndustry : Education; · Chief Architect and overall in charge of all IT projects responsible for providing strategic implementations through aligning and incorporating business and education needs albeit constrained IT budget in education. · Overall in charge of planning and implementing the wireless capability to upgrade the school's infrastructure in complement to the school's vision of being an e- school for the increasing student population and staff, in conjunction to academy's vision of "anytime, anywhere" education · Managing service vendors for IT services and Hosting/Co-Location Services in a challenging IT Landscape in Indonesia · Organising, implementing and conducting IT workshops to increase IT proficiency and awareness of IT culture within and beyond the greater school community. · Managing IT Team which provides technical and desktop support for all users and staff. · Responsible for establishing and implementing IT best practices and policies through standard operating procedures and guidelines. Show less

ICT Specialist

• Jun 2004 - Jun 2010

The ICT Specialist is an agent of change who will have responsibility for providing vision, leadership and management of the teaching and learning process by supporting, assisting, discussing and advising faculty in using information as an empowering tool in the teaching and learning program and overall curriculum.

Senior Programmer Analyst

• Apr 2004 - May 2005

Specialization : IT/Computer - Software Industry : Computer / Information Technology (Software; Reason for leaving : Seeking new challenges and exposure. Work Description: Team Lead and Tech Support in the Help Desk Support for mission critical system on Joint Project by MINDEF-DSTA-SCS-SUN.I was involved in providing support for the sophisticated system for the Java-based mobile application front-end and Sybase DB [at the backend] within the MINDEF Data Center. Show less

Head of Computer Based Training

• Jun 1999 - Jun 2001

Head of the Computer Based Training Centre, responsible for maintaining infrastructure in for learning and assessment of subject matter. Key responsibilities include managing a team of specialists in development of interactive software for Instruction based programs for trainees in the School of Combat Engineers. Maintaining the operations of the Training Centre including cyber security and awareness. Head of the Computer Based Training Centre, responsible for maintaining infrastructure in for learning and assessment of subject matter. Key responsibilities include managing a team of specialists in development of interactive software for Instruction based programs for trainees in the School of Combat Engineers. Maintaining the operations of the Training Centre including cyber security and awareness.