Jimmy Hightower
Contact Center Supervisor at Goodwill of the Finger Lakes- Claim this Profile
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Bio
Bruce Benton, PMP, MSEd
It was a pleasure studying A+ & Network+ with Jimmy in the spring of 2009. There were only 3 of us in the classes so we got to know each other relatively well. His attitude was always positive. He applied himself diligently to the classes. He was great to work with when we were grasping a new concept and in problem solving situations. I believe he is a person who dedicates himself to the task at hand.
Bruce Benton, PMP, MSEd
It was a pleasure studying A+ & Network+ with Jimmy in the spring of 2009. There were only 3 of us in the classes so we got to know each other relatively well. His attitude was always positive. He applied himself diligently to the classes. He was great to work with when we were grasping a new concept and in problem solving situations. I believe he is a person who dedicates himself to the task at hand.
Bruce Benton, PMP, MSEd
It was a pleasure studying A+ & Network+ with Jimmy in the spring of 2009. There were only 3 of us in the classes so we got to know each other relatively well. His attitude was always positive. He applied himself diligently to the classes. He was great to work with when we were grasping a new concept and in problem solving situations. I believe he is a person who dedicates himself to the task at hand.
Bruce Benton, PMP, MSEd
It was a pleasure studying A+ & Network+ with Jimmy in the spring of 2009. There were only 3 of us in the classes so we got to know each other relatively well. His attitude was always positive. He applied himself diligently to the classes. He was great to work with when we were grasping a new concept and in problem solving situations. I believe he is a person who dedicates himself to the task at hand.
Credentials
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Blockchain Basics
LinkedInFeb, 2021- Nov, 2024 -
Blockchain: Beyond the Basics
LinkedInFeb, 2021- Nov, 2024 -
How Blockchains Will Change Business
LinkedInFeb, 2021- Nov, 2024 -
Learning Bitcoin and Other Cryptocurrencies
LinkedInFeb, 2021- Nov, 2024 -
Banish Your Inner Critic to Unleash Creativity
LinkedInJan, 2020- Nov, 2024 -
Being an Effective Team Member
LinkedInJan, 2020- Nov, 2024 -
Persuading Others
LinkedInJan, 2020- Nov, 2024 -
Coaching Skills for Leaders and Managers
LinkedInDec, 2019- Nov, 2024 -
Coaching and Developing Employees
LinkedInDec, 2019- Nov, 2024 -
Developing Your Emotional Intelligence
LinkedInDec, 2019- Nov, 2024 -
Developing Your Team Members
LinkedInDec, 2019- Nov, 2024 -
Job Searching, Interviewing, and Negotiating Salary
LinkedInDec, 2019- Nov, 2024 -
Riverbed Cascade Specialization
-Aug, 2011- Nov, 2024 -
Riverbed Sales Accredited Professional
Riverbed Technology, Inc.Apr, 2011- Nov, 2024
Experience
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Goodwill of the Finger Lakes
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United States
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Retail
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1 - 100 Employee
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Contact Center Supervisor
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Aug 2023 - Present
Assists in the recruitment and hiring process. Supervises Customer Service Representatives (CSRs) and Unit Leads (UL). Establishes, communicates and reinforces quality, performance and productivity standards. Ensures that CSR’s and UL’s meet or exceed established standards and follow all policies and procedures. Monitors calls to observe employees’ demeanor, customer service skills, technical accuracy and conformity to policies and contract standards. Provides feedback and regular coaching to CSR’s and UL’s. Manages and prioritizes daily workloads to handle calls and adjust work assignments in response to volume fluctuation. Manages scheduling of CSRs and other direct reports. Show less
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Community
