Experience

Surridge Sport

• Australia
• Apparel & Fashion
• 1 - 100 Employee

• Project Manager

  • Sep 2015 - Present

  Project Manager of a team of 8. As Project Manager, I manage over 50 high-profile new and current accounts including Professional Clubs, Universities and Colleges that have an annual turnover of over £2 million per annum. Along with managing the Project Team, I also produce proposals to all potential new customers. These proposals include all pricing and commercials, which I then present in person to stakeholders. In the past 3 years, I have successfully recruited over 20 new major customers including Professional Clubs.

• Business Development Manager

  • Dec 2016 - Aug 2019

  • Managing a customer service team of 10. • Managing daily work for the team. • Ensuring a high level of customer service.• Monthly one-to-one/review meeting with employees. • Recruiting new staff members.• Training new staff members. • Daily reviews of workload to ensure all daily tasks were completed. • Weekly production meetings with the operations manager.

• Business Development Executive

  • Oct 2012 - Sep 2015

  • Account manager for key accounts • Maintaining a high level of customer service.• General Administration duties – e.g. order processing.• Training – training new members of staff.• Assisting in the interview process.• Working with the production team to meet customer deadlines.• Working daily with retail and trade customers.• Working with the design team to produce CADS/Designs to meet customer requirements.• Full knowledge of dye-sublimation production.• Marketing/Social Media.



The Hoseasons Group

• Owner Services Advisor

  • Feb 2011 - Oct 2012

  • Answering inbound calls for all owner queries/complaints.• Maintaining a high level of customer service to all owners.• Administration duties using Microsoft Office & other computer systems (Traveller & Tour-Res). • Assisted in the testing of a new computer system• Work daily with financial statements, along with other financial data (Pricing & commission).• Account Manager for key accounts.

• Reservations Officer

  • Nov 2010 - Feb 2011

  • Answering inbound calls – Booking holidays and finding the ideal holiday destination.• Achieving/Meeting set Sales targets.



Vokes Air Filtration Limited

• United Kingdom
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Operations Assistant

  • Mar 2010 - Sep 2010

  • General Administration duties, which included producing reports using Microsoft Office. • Processing Orders on the SAGE 50 system. • Handling deliveries. • Working with the production manager to meet tight production deadlines. • Handling customer queries and orders. • General Purchasing duties, which included ordering materials for orders. • General Administration duties, which included producing reports using Microsoft Office. • Processing Orders on the SAGE 50 system. • Handling deliveries. • Working with the production manager to meet tight production deadlines. • Handling customer queries and orders. • General Purchasing duties, which included ordering materials for orders.



IPEC Furniture

• United Kingdom

• Trainee Project Manager

  • Nov 2009 - Jan 2010

  • General Administration duties, which included producing reports using Microsoft Office. • Processing Orders on the SAGE 50 system. • Handling deliveries. • Working with the production manager to meet tight production deadlines. • Handling customer queries and orders. • General Purchasing duties, which included ordering materials for orders. • General Administration duties, which included producing reports using Microsoft Office. • Processing Orders on the SAGE 50 system. • Handling deliveries. • Working with the production manager to meet tight production deadlines. • Handling customer queries and orders. • General Purchasing duties, which included ordering materials for orders.



Burnley Football Club

• United Kingdom
• Spectator Sports
• 100 - 200 Employee

• Conference Assistant

  • Dec 2006 - May 2009

  General work within the catering department on match-days and functions (whilst in full-time education) General work within the catering department on match-days and functions (whilst in full-time education)