Jimmy Dang

Systems Administrator at VoiceNation
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Contact Information
us****@****om
(386) 825-5501
Location
GE
Languages
  • Vietnamese Limited working proficiency
  • English Full professional proficiency

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Bio

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5.0

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Lucas Jefferson

Jimmy is a great co-worker and I enjoy each day I have worked with him. He is passionate about Information Technology and works tirelessly to be a master of his craft. He is constantly at work, improving his skills through further education and live work experience. He is also a great teammate that is constantly making sure to be there for his team. He believes in making sure his team gets the job done, no matter what.

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Credentials

  • Microsoft Technology Associate: Networking Fundamentals (MTA)
    Microsoft
    Jan, 2019
    - Oct, 2024
  • PC Pro
    TestOut Corporation
    Jan, 2015
    - Oct, 2024
  • CompTIA A+
    CompTIA
    Jan, 2022
    - Oct, 2024

Experience

  • VoiceNation
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Systems Administrator
      • Jul 2022 - Present

      • Served as a Tier 2/3 escalation point for the Service Desk• Performed physical server maintenance at data center; including but not limited to hot swap drives, PSU replacements, rebuilding RAID arrays, and ILO/iDrac monitoring• Managed both RHEL & Windows Servers on ProxMox hypervisors and bare metal servers• Monitored network traffic, access and security using Nagios, Cisco Umbrella and Cisco Meraki• Assisted in managing and migrating infrastructure to AWS EC2 & RDS database instances• Minor MySQL and MariaDB database management including dumping, restoring, and monitor based on Master/Slave architecture• Project lead for migration of over 200 workstations from Linux to Windows via Microsoft Autopilot to meet CIS Control compliance• Performed IAM tasks for on/off boarding privileged user accounts based on principle of least privilege • Performed application deployment and patch management on Windows systems via Microsoft Intune endpoint manager, PatchMyPC and Ansible for Linux systems• Created GPO and user/device conditional access policies in Azure Endpoint manager to CIS Control standards• Responded to Tier 1 security incidents using cloud-native Azure Sentinel SIEM

    • Help Desk Analyst
      • Jul 2021 - Jul 2022

      • Utilized FreshService and Jira ticketing systems to provide hardware and software support for over 100 employees in compliance with SLA, SOP, and HIPAA guidelines• Resolved network, domain, and internal software issues between two companies in Ubuntu, Windows, and MacOS environments. Crafted detailed technical documentation on resolutions for common issues• Applied IAM principles to maintain SSO user accounts, groups, permissions, and ID badges using Office 365, On-Prem Active Directory, Microsoft Azure and FreeIPA(Linux LDAP)• Assisted Security team to provide cybersecurity briefings to new onboards, enforcing MFA, web enforcement with Cisco Umbrella, and reviewing phishing attempts towards internal employees• Utilized OS imaging and automation technologies using Ansible, shell, Powershell scripts and MS Intune MDM to automate redundant daily tasks and efficiently maintain end-user workstations• Utilized ITAM system to maintain workstations, peripherals, licenses and created purchase orders for new equipment• Aided infrastructure and development teams to complete backlog tasks in weekly Jira sprints led by Project Manager• Aided System Administrators in tasks ranging from Linux automation, daily backup log reviews, to minor MySQL query work

  • Kampai Sushi Restaurant
    • United States
    • Restaurants
    • Food and Beverage Server
      • Aug 2016 - Sep 2020

      o Provided full front house services from hosting, serving and bartending o Provided quality customer service in high stress and busy environments o Provided full front house services from hosting, serving and bartending o Provided quality customer service in high stress and busy environments

  • Advance Auto Parts
    • United States
    • Retail
    • 700 & Above Employee
    • Retail Associate
      • May 2018 - Mar 2019

      o Auto Parts Specialist o Delivered auto parts to commercial mechanic shops o Auto Parts Specialist o Delivered auto parts to commercial mechanic shops

  • Comcast
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Warehouse Specialist
      • Dec 2014 - Aug 2016

      o Managed cable and network supplies such as modems, routers, and accessories o Managed inventory data and quantities via Microsoft Excel and in-house software o Managed cable and network supplies such as modems, routers, and accessories o Managed inventory data and quantities via Microsoft Excel and in-house software

Education

  • Georgia Gwinnett College
    B.S. Information Technology, Computer and Information Systems Security/Information Assurance
    2015 - 2021

Community

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