Jimmy Viccars

Community Support Worker at Outlook Vic
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Contact Information
us****@****om
(386) 825-5501
Location
Hawthorn East, Victoria, Australia, AU
Languages
  • English -
Skills

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Credentials

  • Diploma of Counselling
    -

Experience

  • Outlook (Aust) Ltd
    • Australia
    • Non-profit Organizations
    • 1 - 100 Employee
    • Community Support Worker
      • Oct 2017 - Present

  • Ostara Australia
    • Australia
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Employment Consultant
      • Sep 2016 - Present

      Working with clients with mental health issues to find suitable employment. Working with clients with mental health issues to find suitable employment.

  • Medibank
    • Australia
    • Insurance
    • 700 & Above Employee
    • Customer Advocacy Consultant
      • Oct 2015 - Sep 2016

      Complaint resolution Cross selling and upselling Complaint resolution Cross selling and upselling

  • AGL
    • Customer Service Representative
      • Feb 2014 - Sep 2014

      Preparation and maintenance of company recordsExternal communication to maintain dataCross selling and upsellingPromoted to Full-Time Resolution SpecialistTime in role:; Dealing with more complex enquiresComplaint resolution

    • Customer Service Representative
      • Feb 2014 - Sep 2014

      Preparation and maintenance of company recordsExternal communication to maintain dataCross selling and upsellingPromoted to Full-Time Resolution SpecialistTime in role:; Dealing with more complex enquiresComplaint resolution

  • Telstra Docklands
    • Customer Service and Sales Representative
      • Aug 2012 - Jan 2014

      Working in a high intensity customer driven environment Cross selling and upselling Problem solving and complaint handling Adhering to rotating schedule Working in a high intensity customer driven environment Cross selling and upselling Problem solving and complaint handling Adhering to rotating schedule

  • Melbourne Cricket Ground / Spotless Catering
    • Bartender, gaming attendant
      • Jun 2009 - Dec 2013

      Assisting customers placing bets Serving food and beverage Assisting customers placing bets Serving food and beverage

  • Medibank Health Solutions
    • Data Entry Agent
      • Aug 2011 - Nov 2011

      Updating health service listings for Medibank members Completing all tasks in short timeframes Updating health service listings for Medibank members Completing all tasks in short timeframes

  • Excelior /ATO
    • Supervisor/Product Support Specialist
      • Aug 2009 - Feb 2011

      Ensuring staff are meeting KPI by quality coaching where necessary Providing assistance regarding specialist taxation knowledge Ensuring staff are meeting KPI by quality coaching where necessary Providing assistance regarding specialist taxation knowledge

  • Excelior Pty Ltd
    • Customer Service Representative
      • Jan 2009 - Aug 2009

      Actioning requests from taxpayers regarding personal taxation Meeting national call quality standards whilst adhering to centre Actioning requests from taxpayers regarding personal taxation Meeting national call quality standards whilst adhering to centre

Education

  • Australian College of Applied Psychology
    Diploma of Counselling, Counselling & Case Management
    -
  • Mazenod College
    -

Community

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