Experience

EBizCharge
• United States
• Financial Services
• 100 - 200 Employee
• Customer Support Specialist

  • Mar 2022 - Present


Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Remote Technician

  • Dec 2021 - Mar 2022

  Completed common phone repairs for Apple and Samsung devices according to SOP. Maintained clear communication to the customers in queue for repairs. Handled transportation to repairs in a 25 mile radius. Certified in WISE Level 1 & 2 as well as Apple AST2 and Samsung Level 2 Engineering. Completed common phone repairs for Apple and Samsung devices according to SOP. Maintained clear communication to the customers in queue for repairs. Handled transportation to repairs in a 25 mile radius. Certified in WISE Level 1 & 2 as well as Apple AST2 and Samsung Level 2 Engineering.



uBreakiFix

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Store Lead

  • Feb 2021 - Dec 2021

  ● Repaired a large variety of devices such as Apple, Samsung, and Google phones under their respective SOP’s and quality standards. ● Provided a strong customer service experience by keeping customers updated on their repairs and listening to their concerns. ● Upheld leadership role as a lead technician by aiding in training coworkers. ● Proactively looked for ways to streamline the workflow of operations in the store. ● Repaired a large variety of devices such as Apple, Samsung, and Google phones under their respective SOP’s and quality standards. ● Provided a strong customer service experience by keeping customers updated on their repairs and listening to their concerns. ● Upheld leadership role as a lead technician by aiding in training coworkers. ● Proactively looked for ways to streamline the workflow of operations in the store.