Jimmy Lok

Technical Services Specialist at Function One Computer Services
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Contact Information
us****@****om
(386) 825-5501
Location
Hong Kong SAR, HK

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Bio

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Credentials

  • ITIL® 4 Specialist High-Velocity IT
    PeopleCert
    Jul, 2022
    - Nov, 2024
  • ITIL® 4 Leader Digital & IT Strategy
    PeopleCert
    Apr, 2022
    - Nov, 2024
  • ITIL® 4 Strategic Leader
    PeopleCert
    Apr, 2022
    - Nov, 2024
  • ITIL® 4 Strategist Direct, Plan and Improve
    PeopleCert
    Jan, 2022
    - Nov, 2024
  • ITIL® 4 Specialist Create, Deliver and Support
    PeopleCert
    Nov, 2021
    - Nov, 2024
  • PRINCE2® 6th Edition Foundation
    PeopleCert
    Oct, 2021
    - Nov, 2024
  • ITIL® 4 Foundation
    PeopleCert
    Aug, 2021
    - Nov, 2024

Experience

  • Function One Computer Services
    • Hong Kong
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Services Specialist
      • Jun 2022 - Present

      • Assist Client (MNC Luxury Brand) IT Head Office Located in France to deploy new projects in ASIA (APAC+CN+JP) to support the retail business development. • Maintain and enhance current IT systems• Act as subject matter expert on technical spec of IT system and latest IT trend to provide consultation and add value to business operations• Provide L2/L3 Support on O365, Teams,Zoom, and Digital Workplace• Support manager in project management with responsibilities including define project plan, keep track of project timeline, budget expenses. Manage large scale solution rollout include UAT, pilot, implementation• Collaborate closely with IT as well as Business Units in ASIA market including China and Japan• Prepare and Deliver trainings on IT tools including both software tooling or hardware

    • Information Technology Project Officer
      • Mar 2022 - Jun 2022

      • Assist Client (MNC Luxury Brand) IT Head Office Located in France to deploy new projects in APAC to support the retail business development. • Filter analyze and follow the request from APAC business and IT • Deploy hardware for the boutique opening or relocation(Fortinet rooter, WI-Fi, network cabinet, computers, printer, etc) with the help of APAC IT. Managing our servers in Asia

    • Help Desk Support Engineer
      • Dec 2019 - Mar 2022

      • Provide L1 & L1.5 Help desk support including routine calls, incident taking, logging, and classification to local & APAC Retails Clients (Including 12 country regions) .• Provide Tech service to famous retail luxury brand clients (Christian Dior Couture, PVH Group, Polo Ralph Lauren, and Prada)• Daily support with client Window, Office 365, Hardware, Network, Application, POS system issues• Engage with the client and coordinate with 3 Regional(TW/HK/CN) Engineer teams on the Boutique opening and closing project.• Provide IT Hardware Asset Management & IT Stock movement management for each luxury Client.

  • Citi
    • United States
    • Financial Services
    • 700 & Above Employee
    • Business Analyst Officer
      • Jun 2019 - Dec 2019

    • Information Technology Help Desk Specialist
      • Sep 2018 - Jun 2019

Education

  • University of East Anglia
    Bachelor of Science - BS, Computing Science
    2015 - 2018

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