Jimmy Liu

Technology Support Specialist at The Carey School
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Contact Information
us****@****om
(386) 825-5501
Location
San Mateo, California, United States, US

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Michelle Miller

Jimmy Liu is a very generous and loyal individual. He is ethical, accountable and resilient. Jimmy excels at leveraging retail relationships in order to drive successful results for the company. On several occasions, management has specifically requested Jimmy to execute a task whereas they failed. This is a tribute to Jimmy's strong networking and customer service skills. His numerous clients ask for him by name, they seek out his counsel and they compliment his fine efforts to his manager(s), without solicitation. Jimmy is responsible for the most challenging and highly scrutinized territory in the nation and has to frequently adapt to various changes and priorities in which he manages gracefully and respectfully. He has also been very instrumental in assisting his peers with their own territories. Jimmy’s experience, honesty and approachability make him a valuable asset in the sales, marketing and merchandising arena. Jimmy is "good people" and I would welcome the opportunity to work with him again.

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Credentials

  • Learning Google Workspace Administration
    LinkedIn
    Dec, 2022
    - Oct, 2024
  • Digital Skills Bootcamp
    Bay Valley Tech - Free Code Academy
    Aug, 2022
    - Oct, 2024
  • CompTIA A+ (220-1001) Cert Prep 2: Microprocessing and RAM
    LinkedIn
    May, 2022
    - Oct, 2024
  • CompTIA A+ (220-1001) Cert Prep 3: Core Hardware
    LinkedIn
    May, 2022
    - Oct, 2024
  • CompTIA A+ (220-1001) Cert Prep 4: Storage and Peripherals
    LinkedIn
    May, 2022
    - Oct, 2024
  • CompTIA A+ (220-1001) Cert Prep 5: Display Technologies
    LinkedIn
    May, 2022
    - Oct, 2024
  • CompTIA A+ (220-1001) Cert Prep 6: Physical Networking
    LinkedIn
    May, 2022
    - Oct, 2024
  • Microsoft SQL Server 2019 Essential Training
    LinkedIn
    May, 2022
    - Oct, 2024

Experience

    • United States
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Technology Support Specialist
      • Jul 2022 - Present

      Provide wide ranging technical support to staff, faculty and students. Provide wide ranging technical support to staff, faculty and students.

    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Technical Support Rep. -Retail Marketing
      • Aug 2014 - Mar 2022

      Provided multi faceted support to team members across entire Retail Marketing Operations Dept. Support included, but was not limited to, live technical support through phone or chat, testing and troubleshooting of SaaS, CRM, and PlayStation console software, technical document creation and review, training employees, parts procurement, onboarding and offboarding of employees, inventory management, and order processing.

    • PlayStation Representative
      • Oct 2006 - Aug 2014

      Brand ambassador across Northern California for up to 90 stores. Ensured PlayStation was represented accurately and consistently across all retail stores daily with employee training and product placement as top priority.

    • Retail
    • 700 & Above Employee
    • Geek Squad Agent
      • Jan 2004 - Oct 2006

      The Geek Squad initiative was one of the first Best Buy owned services to be invited into peoples homes and businesses for technical support. I was one of the initial employees chosen to be a Geek Squad Agent due to my skill in building quick rapport with customers tied with my knowledge and overall curiosity of computers and technology.

    • Media Sr.
      • Jan 1999 - Jan 2004

      Senior Media Sales -Processed and organized up to six thousand pieces of merchandise weekly. -Supervised and trained up to 15 employees. -Responsible for achieving daily sales goals.Inventory Senior -Assisted in processing incoming and outgoing shipments of up to twenty thousand pieces of product a week. -Maintained and organized inventory for the entire store -Researched Asset Protection log for missing merchandise.

Education

  • College of San Mateo
    Management Information Systems, General

Community

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