Experience

Open to Opportunities/Self Employed

• Consumer Services
• 1 - 100 Employee

• Telecom, Network, Satellite Operations and IT Lifecycle Rollout Professional

  • Apr 2022 - Present



Dollar General

• United States
• Retail
• 700 & Above Employee

• Sr Manager - Procurement

  • Jun 2019 - Apr 2022

  Large Scale Infrastructure/Hardware Rollouts & IT Procurement. Responsible for all Telecom/Broadband/VSAT installations in New and Relocated Stores. I manage Network Rollouts and Hardware Lifecycles on a large scale (17,000 retail locations). Managing a $47m OpEx and $7M CapEx budget. Supervising 8 employees and contractors. Procuring IT hardware and software, contract negotiations and large scale savings.

• Sr. Manager - Retail Connectivity & IT Managed Services at Dollar General Corp.

  • May 2017 - Jun 2019

  Responsible for all Telecom/Network Operations including but not limited to all telephones, VSAT, Broadband and Voicemail in over 16,000 stores. Telecom operations in 17 distribution centers and the Store Support Center campus (corporate office). Interfacing with all levels of management involving communications discussions. Involved in strategic planning with executive level steering committee. Maintain all peripheral equipment such as Communite/MIC voicemail systems, Nortel Optivity, Northern Telecom PBX’s, Microsoft Lync, Altigen, Nortel Symposium Call Center Server, and Cisco/Meraki. Manage all projects dealing with new installations of above-mentioned products. Managing a $70m budget and supervising 12 employees and contractors. Manage projects converting systems from existing Nortel to Lync, Audiocodes Gateways and also Cisco Call Manager.

• Retail Connectivity Senior Manager - Telecom, Network, VSAT

  • Sep 2007 - May 2017

  Responsible for all Telecom/Network Operations including but not limited to all telephones, VSAT, Broadband and Voicemail in over 14,600 stores. Telecom operations in 15 distribution centers and the Store Support Center campus (corporate office). Interfacing with all levels of management involving communications discussions. Involved in strategic planning with executive level steering committee. Maintain all peripheral equipment such as Communite/MIC voicemail systems, Nortel Optivity, Northern Telecom PBX’s, Microsoft Lync, Altigen, Nortel Symposium Call Center Server, and Cisco/Meraki. Manage all projects dealing with new installations of above-mentioned products. Managing a $70m budget and supervising 12 employees and contractors. Manage projects converting systems from existing Nortel to Lync, Audiocodes Gateways and also Cisco Call Manager.

• Sr Manager - Retail Telecom/Network Operations & VSAT Technologies

  • Nov 2005 - Sep 2007

  Responsible for all telecom operations including but not limited to all telephones, VSAT, Broadband and Voicemail in over 13,000 stores, 13 distribution centers and the Store Support Center (corporate office). Interfacing with all levels of management involving communications discussions. Involved in strategic planning with executive level steering committee. Maintain all peripheral equipment such as Communite/MIC voicemail systems, Nortel Optivity, Northern Telecom PBX’s, Microsoft Lync, Altigen and Nortel Symposium Call Center Server. Manage all projects dealing with new installations of above-mentioned products. Managing a $12m budget and supervising 12 employees and contractors. Manage projects converting systems from existing Nortel to Lync, Audiocodes Gateways and also Cisco Call Manager.

• Technical Operations Supervisor

  • Jan 2001 - Nov 2005

  Responsible for all telecom technical operations including but not limited to all telephones and voicemail in over 7000 stores, 8 distribution centers and the corporate office. Maintain all peripheral equipment such as Communite/MIC voicemail systems, Nortel Optivity, Northern Telecom PBX's and Nortel Symposium Call Center Server. Manage all projects dealing with new installations of above-mentioned products. Supervising 2 employees.

• Telecom Design Engineer

  • Sep 1998 - Jan 2001

  Responsible for all telecom Move, Add, Changes at the 4 corporate offices and 5 distribution centers. Reported to the Telecom Manager. Worked with equipment and carrier vendors on a daily basis. Also responsible for a mobile communication devices such as cell phones and pagers. Maintain all peripheral equipment such as Meridian Mail, Optivity, Northern Telecom PBX's and Symposium Call Center Server. Manage all projects dealing with new installations of above-mentioned products.



GTE Customer Networks

• Senior Technician

  • Aug 1995 - Sep 1998

  Installed and maintained Northern Telecom PBX's for multiple customers. Supervised 2 employees as the project manager at the Opryland Hotel. Received certifications from Northern Telecom for Installation and Maintenance Options 11 through 81C PBX and Norstar Key Systems. Installed and maintained Northern Telecom PBX's for multiple customers. Supervised 2 employees as the project manager at the Opryland Hotel. Received certifications from Northern Telecom for Installation and Maintenance Options 11 through 81C PBX and Norstar Key Systems.