Experience

Three Brothers Winery and Estates LLC

• Brewery manager

  • Sep 2020 - Present

  As a Manager at Three Brothers Winery, I am a key contributor to the success and seamless operation of the entire estate, which includes three distinct wineries and a microbrewery. With a passion for the craft and an unwavering commitment to excellence, I oversee the day-to-day operations and ensure the delivery of exceptional experiences to our diverse customer base. Managing a high-volume environment, I lead a dedicated team in providing outstanding service to an average of 2000+ customers… Show more As a Manager at Three Brothers Winery, I am a key contributor to the success and seamless operation of the entire estate, which includes three distinct wineries and a microbrewery. With a passion for the craft and an unwavering commitment to excellence, I oversee the day-to-day operations and ensure the delivery of exceptional experiences to our diverse customer base. Managing a high-volume environment, I lead a dedicated team in providing outstanding service to an average of 2000+ customers per week during peak season. Additionally, I actively engage in local and national wine festivals, beer festivals, and competitions to showcase our products and expand our reach. Through my leadership and expertise, I play a vital role in driving the growth and reputation of Three Brothers Winery. Hospitality Manager • Lead and train a dedicated team, ensuring exceptional customer service and maintaining high standards across all areas of the estate's operations. • Monitor sales data and generate reports to track performance, identify trends, and make informed business decisions. • Coordinate with other managers to schedule interviews and facilitate the decision-making process. Shipping & Logistics • Manage the shipping department, ensuring efficient and timely processing of online orders. • Track and fulfill online sales orders within two business days, maintaining a high level of customer satisfaction. • Maintain inventory of shipping supplies. • Coordinate with UPS for large pickups, optimizing logistics and streamlining the shipping operations. • Handle all disputes and resolutions with UPS, proactively addressing any shipping issues and ensuring customer satisfaction. Show less As a Manager at Three Brothers Winery, I am a key contributor to the success and seamless operation of the entire estate, which includes three distinct wineries and a microbrewery. With a passion for the craft and an unwavering commitment to excellence, I oversee the day-to-day operations and ensure the delivery of exceptional experiences to our diverse customer base. Managing a high-volume environment, I lead a dedicated team in providing outstanding service to an average of 2000+ customers… Show more As a Manager at Three Brothers Winery, I am a key contributor to the success and seamless operation of the entire estate, which includes three distinct wineries and a microbrewery. With a passion for the craft and an unwavering commitment to excellence, I oversee the day-to-day operations and ensure the delivery of exceptional experiences to our diverse customer base. Managing a high-volume environment, I lead a dedicated team in providing outstanding service to an average of 2000+ customers per week during peak season. Additionally, I actively engage in local and national wine festivals, beer festivals, and competitions to showcase our products and expand our reach. Through my leadership and expertise, I play a vital role in driving the growth and reputation of Three Brothers Winery. Hospitality Manager • Lead and train a dedicated team, ensuring exceptional customer service and maintaining high standards across all areas of the estate's operations. • Monitor sales data and generate reports to track performance, identify trends, and make informed business decisions. • Coordinate with other managers to schedule interviews and facilitate the decision-making process. Shipping & Logistics • Manage the shipping department, ensuring efficient and timely processing of online orders. • Track and fulfill online sales orders within two business days, maintaining a high level of customer satisfaction. • Maintain inventory of shipping supplies. • Coordinate with UPS for large pickups, optimizing logistics and streamlining the shipping operations. • Handle all disputes and resolutions with UPS, proactively addressing any shipping issues and ensuring customer satisfaction. Show less



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Customer Service Specialist

  • Jan 2016 - Sep 2020

  Customer Service Rep Charlotte, NY •Promoted from a Customer service representative June 2017-2020 •Trained new employees as they completed Verizon’s 12-week training program •Discussed performance, company updates, and day-to-day business with employees Human Resources Ambassador •Studied and gained expertise in company benefits and policies •Assisted peers, coworkers, and future employees with benefits information •Recruited new employees at various… Show more Customer Service Rep Charlotte, NY •Promoted from a Customer service representative June 2017-2020 •Trained new employees as they completed Verizon’s 12-week training program •Discussed performance, company updates, and day-to-day business with employees Human Resources Ambassador •Studied and gained expertise in company benefits and policies •Assisted peers, coworkers, and future employees with benefits information •Recruited new employees at various job fairs Operations Coordinator •Implemented employee engagement by coordinating large employee events •Created effective employee incentives to increase company sales Show less Customer Service Rep Charlotte, NY •Promoted from a Customer service representative June 2017-2020 •Trained new employees as they completed Verizon’s 12-week training program •Discussed performance, company updates, and day-to-day business with employees Human Resources Ambassador •Studied and gained expertise in company benefits and policies •Assisted peers, coworkers, and future employees with benefits information •Recruited new employees at various… Show more Customer Service Rep Charlotte, NY •Promoted from a Customer service representative June 2017-2020 •Trained new employees as they completed Verizon’s 12-week training program •Discussed performance, company updates, and day-to-day business with employees Human Resources Ambassador •Studied and gained expertise in company benefits and policies •Assisted peers, coworkers, and future employees with benefits information •Recruited new employees at various job fairs Operations Coordinator •Implemented employee engagement by coordinating large employee events •Created effective employee incentives to increase company sales Show less



Wegmans Food Markets

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Nov 2009 - Jan 2016

  •Handled cash and ensured accurate drawer balance at the end of each shift •Prepared food at dining locations including the pizza shop, sub shop, and hot bar •Unloaded and loaded truck from the distribution warehouse into the facility •Handled cash and ensured accurate drawer balance at the end of each shift •Prepared food at dining locations including the pizza shop, sub shop, and hot bar •Unloaded and loaded truck from the distribution warehouse into the facility