System Administrator at Reboot Networks

• Mar 2018 - Present

IT Consultant

• Aug 2014 - Mar 2018

1. Perform system build on PC and Mac computers. 2. Performed basic troubleshooting on the following operating systems. a. Windows XP, Vista, 7, 8, 8.1, 10. b. Apple OS X 10.5, 10.6, 10.7, 10.8, 10.9, 10.10, 10.11, 10.12 3. Active Directory server management 4. Open Directory Apple Server Management. 5. Review/Monitor backup reports for various different clients 6. Help Desk Lead responsible for scheduling all engineers in the managed services department 7. Q/A 8. Worked/Setup various Virtual Machine applications: VM Ware Fusion, Bootcamp for Mac, Parallels, VM Sphere 9. Network Troubleshooting - Managed/Troubleshooting network devices such as Meraki/Aerohive routers, Apple Airport/Extreme, Cisco routers, network switches. 10. Office 365 Support - Email Management/Migration 11. Hardware support/troubleshooting 12. Currently working with monitoring tools such as Kaseya and AEM 13. Currently working with Auto Task Ticketing System. Show less

IT Consultant

• Dec 2012 - Aug 2014

I. Perform system build on Mac of PC computer a. Mac and Pc troubleshooting II. Mobile device Troubleshooting III. CrashPlan backup Support a. Review backup report a. Resolve CrashPlan backup issues IV. Build Windows VM using Parallels, VMware Fusion, and bootcamp. V. Created Network Maps using Omnigraffle VI. Created Wifi Heat Maps using Aerohive Mapping Software VII. Created Excel Spread Sheets for various purposes a. Budget assessments b. ISP research for a new office location c. Parts/tools needed for work being done on a project for a client VIII. Hard Ware upgrades on both PC and Mac a. Install RAM b. Install Hard drives c. Install SSD drives d. Install Fans IX. Server Health Checks a. Performed Health checks on PC and Mac servers. While working for this company I obtained a certification as an Apple Support Essentials personal. Show less

Senior Level 3 Technician

• Jan 2010 - May 2012

I. Remote support assistance. a. Troubleshoot Malware, rootkits, Spyware, Ransomeware. b. Printer issues c. Network related issues II. Main point of escalation for Irate callers, and level 3 type technical issues. III. Maintained a high level of documentation relating to tickets, status updates and resolutions within the ticketing system a. Ticking system used was called Rightnow IV. Software beta testing a. Assisted the software development team with beta testing for Antivirus Product that Cyberdefender developed. V. Identified needs and made recommendations regarding revisions to current customer support policies and procedures a. I had regular scheduled meetings with the CEO, CFO about changes that could help improve support requests. Show less

Customer Service Representative

• Dec 2007 - Dec 2009

I. Customer service/ Call Center Support a. Assisted Irate customers b. Assisted with retaining customers II. Software issues a. Assisted with Software problems related to Juno, Netzero, b. Assisted with web browser support for Classmatesonlne and FTD c. Assisted with network connection problems related to Juno and Netzero III. Quality Assurance a. Reviewed tickets and phone calls to sure agents were addressing customer needs. b. Ran reports daily to make sure agents were processing items correctly. Show less