Jimmy Fisher M.B.A. Human Resources
Loan Servicing Specialist at Chase Auto Finance- Claim this Profile
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Topline Score
Bio
Credentials
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Strategic Human Resources
LinkedInAug, 2023- Sep, 2024
Experience
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Chase Auto Finance
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United States
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Banking
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1 - 100 Employee
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Loan Servicing Specialist
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Aug 2015 - Present
My current responsibilities include but are not limited to:Having JP MORGAN CHASE added as a lien holder on a customer's title.Having a customer added or removed from a title, by executing sworn document title work to ensure successful maintenance. Requesting a title package to put together for customers who have changed states and need to be titled in their new state of residence.Completing service request on auto loans opened by my Escalated customer service counterparts. Show less
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Senior Servicing Specialist
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Nov 2013 - Aug 2015
My job duties included but we're not limited to:Taking inbound phone calls from customers regarding their auto loans. Handling customer issues such as having auto titles established for the customer's vehicle, or sending the title to a customer in order for them to sell their vehicle.I also took escalated calls from Chase branch employees for private clients who needed maintenance performed on their auto loans.
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Wells Fargo Home Mortgage
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United States
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Banking
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Customer Service Team Lead
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Jan 2007 - Aug 2013
My responsibilities included but we're not limited to; Finding solutions for escalated customer calls as a member of the Manager Resolution Group Wells Fargo had in place. It was my job to de-escalate calls using my extensive customer service skills and to correct whatever issues that existed on a customer's mortgage. I also partook in coaching other team members in reaching their performance goals each month, through phone listening/coaching, as well as one on one interactions set up to identify a specialists' strengths in an attempt to hone them, as well as identify weaknesses to coach and help to overcome. Show less
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Washington Mutual Home Loans
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United States
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Banking
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Customer Service Lead/ Assistant supervisor
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May 2002 - Jan 2007
My responsibilities included but we're not limited to; Finding solutions for escalated customer calls as a member of the Manager Resolution Group Washington Mutual had in place. It was my job to de-escalate calls using my extensive customer service skills and to correct whatever issues that existed on a customer's mortgage. I also partook in coaching other team members in reaching their performance goals each month, through phone listening/coaching, as well as one on one interactions set up to identify a specialists' strengths in an attempt to hone them, as well as identify weaknesses to coach and help to overcome. Show less
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Education
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2022 - 2023
Columbia College
Master of Business Administration - MBA, Human Resources Management -
1994 - 1998
Riverside University High School
College Prep
Community
