Experience

Superior Automotive Group

• United States
• Automotive
• 100 - 200 Employee

• Territory Mobile Recall Manager- Mercedes Benz & BMW

  • Mar 2023 - Present

  Florida, United States



KJ Property Solutions LLC

• Owner Operator

  • Aug 2020 - Present

  Orlando, Florida, United States 2020-Present KJ Property Solutions.- Owner Operator • Responsible for Creating business plan and strategy for operations. • Responsible for training new employees in accordance with corporate guidelines. • Strategize sales initiatives for high performance. • Oversee all operations of the business from start to finish. • Engage proactively with customers and prospects to increase sales. • Increase brand awareness through advertising and marketing. • Manage customer relations… Show more 2020-Present KJ Property Solutions.- Owner Operator • Responsible for Creating business plan and strategy for operations. • Responsible for training new employees in accordance with corporate guidelines. • Strategize sales initiatives for high performance. • Oversee all operations of the business from start to finish. • Engage proactively with customers and prospects to increase sales. • Increase brand awareness through advertising and marketing. • Manage customer relations to improve return customers. • Screen and interview candidates for job openings. Show less



MarketSource Inc.

• United States
• Advertising Services
• 700 & Above Employee

• FCA-Stellantis & Subaru Recall Specialist/Mobile Airbag Technician

  • Apr 2021 - Mar 2023

  Orlando, Florida, United States • Responsible for effectively managing a territory to ensure critical Takata airbag inflator recalls are completed on all FCA & Subaru vehicles. Communicate with customers in order to identify and schedule repairs through mobile technicians or with local dealerships. • Create action plans for FCA & Subaru Dealerships to increase recall completion, such as Creative Research and execution that generated and increase of recall completion. • Serve as the liaison between the customer and… Show more • Responsible for effectively managing a territory to ensure critical Takata airbag inflator recalls are completed on all FCA & Subaru vehicles. Communicate with customers in order to identify and schedule repairs through mobile technicians or with local dealerships. • Create action plans for FCA & Subaru Dealerships to increase recall completion, such as Creative Research and execution that generated and increase of recall completion. • Serve as the liaison between the customer and Dealer's Customer and Campaign Support Center, identifying and referring customers who require additional follow-up . • Utilize mapping and route optimization tools to effectively maximize productivity. • Work independently in the field utilizing specific product knowledge, subject matter expertise and independent judgement. • Perform Mobile Airbag Inflator replacement for assigned Subaru Customers. Show less



MarketSource Inc.

• Honda Zone Recall Specialist

  • Aug 2017 - Jul 2020

  Orlando, Florida Area Responsible for effectively managing a territory to ensure critical Takata airbag inflator recalls are completed on all Honda and Acura vehicle. Communicate with Honda/Acura customers in order to identify and schedule repairs through mobile technicians or with local dealerships. • Responsible for training new employees in accordance with corporate guidelines and provide feedback to management. • Recognized as part of AHM Corp. 2018 Top Performers for the Zone. • Assigned by… Show more Responsible for effectively managing a territory to ensure critical Takata airbag inflator recalls are completed on all Honda and Acura vehicle. Communicate with Honda/Acura customers in order to identify and schedule repairs through mobile technicians or with local dealerships. • Responsible for training new employees in accordance with corporate guidelines and provide feedback to management. • Recognized as part of AHM Corp. 2018 Top Performers for the Zone. • Assigned by management to implement suggested Kaizen Initiative that would increase Zone performance. • Such as process automation to reduce down time. • Create action plans for Honda/Acura Dealerships to increase recall completion, such as Creative Research and execution that generated and increase of recall completion. • Serve as the liaison between the customer and Honda’s Customer and Campaign Support Center, identifying and referring customers who require additional follow-up • Utilize mapping and route optimization tools to effectively maximize productivity. • Work independently in the field utilizing specific product knowledge, subject matter expertise and independent judgement. • Perform Dealer mobile repair escorts and transport hazmat. Show less



Toyota of Orlando

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Consultant

  • Dec 2016 - Aug 2017

  • Addressed customer concerns by listening, clarifying description of problems; checking vehicle maintenance records; examining service schedules. • Verified warranty and service contract coverage by examining records and papers; explaining provisions and exclusions • Developed estimates of materials, supplies, and labor; calculating customer's payment, including deductibles. • Updated job knowledge by participating in educational opportunities; reading manufacturers'… Show more • Addressed customer concerns by listening, clarifying description of problems; checking vehicle maintenance records; examining service schedules. • Verified warranty and service contract coverage by examining records and papers; explaining provisions and exclusions • Developed estimates of materials, supplies, and labor; calculating customer's payment, including deductibles. • Updated job knowledge by participating in educational opportunities; reading manufacturers' publications. • Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less



Toyota De Puerto Rico

• Product Planner

  • Mar 2016 - Dec 2016

  Puerto Rico • Analyzes market and pricing studies, and determines improvements, feasibility and economic impact of Toyota automobile equipment specifications. • Evaluates existing automobile equipment specification and prepares reports of actual performance for TMC/TMS and local executives. • Analyzes economic and market condition studies’ results in order to prepare meaningful reports, which enable TdPR to prepare competitive price structures, and specs. selection. • Trains individuals on the… Show more • Analyzes market and pricing studies, and determines improvements, feasibility and economic impact of Toyota automobile equipment specifications. • Evaluates existing automobile equipment specification and prepares reports of actual performance for TMC/TMS and local executives. • Analyzes economic and market condition studies’ results in order to prepare meaningful reports, which enable TdPR to prepare competitive price structures, and specs. selection. • Trains individuals on the attributes and advantages of TdPR products

• Parts Distribution Center-Operational Leader

  • Jan 2015 - Mar 2016

  Puerto Rico • Supervises all warehouse operations, and creates short and long term plants to achieve facility objectives and to support Departmental Hoshin order to maximize resource utilization and cost control ensuring performance is according to established guidelines. • Promotes attainment of facility key performance indicators by: - Monitoring, identifying areas of improvement and providing feedback to associates. - Works with Kaizen and Toyota Business Practice action plan to resolve… Show more • Supervises all warehouse operations, and creates short and long term plants to achieve facility objectives and to support Departmental Hoshin order to maximize resource utilization and cost control ensuring performance is according to established guidelines. • Promotes attainment of facility key performance indicators by: - Monitoring, identifying areas of improvement and providing feedback to associates. - Works with Kaizen and Toyota Business Practice action plan to resolve problems. - If deviations are found creates a performance improvement plan. - Facilitates change by promoting and applying TPS, TQM and Kaizen Principles in all aspects of the operation. • Fosters a safe work environment by promoting safe work habits and proper use of personal protective equipment in the daily operations of the warehouse. • Creates and/or updates standard operational procedures (SOP’s) at least once a year or as needed. • Ensures Hazardous parts handling and compliance processes. • Ensures parts are stores according to Toyota Seven Storage Techniques and monitors locations maintenance needs.

• Parts Distribution Center- Logistics Coordinator

  • Mar 2014 - Jan 2015

  Puerto Rico Instrumental part of (Night Time Unattended Delivery) launch which saved the company approximately $100K annually. I also supported in the implementation of a break bulk lane which changed deliveries from dealer direct to PDC freight. Changing from Fed-Ex to UPS break bulk resulted in approximately $850K in annual savings. • Supervised Logistic Section, assured on time route dispatching and supporting documentation. • Coordinated Parts Distribution Center Inbound & Outbound transportation… Show more Instrumental part of (Night Time Unattended Delivery) launch which saved the company approximately $100K annually. I also supported in the implementation of a break bulk lane which changed deliveries from dealer direct to PDC freight. Changing from Fed-Ex to UPS break bulk resulted in approximately $850K in annual savings. • Supervised Logistic Section, assured on time route dispatching and supporting documentation. • Coordinated Parts Distribution Center Inbound & Outbound transportation of Parts by Ground, Air & Sea. • Designed and Analyze dealer delivery routes, in order to reduce operational expenses. • Evaluated carrier’s performance and identified opportunistic areas in within freight management (UPS, FedEx, Crowley, JB Hunt & Los Llanos) • Assisted dispatching dealer parts orders, performed time studies and Calculating man-hours looking for opportunities that will impact the Parts Distribution Centers productivity.

• Parts Distribution Center-Quality and Logistic Analyst

  • Apr 2013 - Apr 2014

  Puerto Rico – Implemented Quality Month iniative that promoted damage and errors reduction of 6.3% in R1’s errors in the Parts Distribution Center’s KPI’s. In charged of: • Analyzed data and claims to create report, evaluate tendencies and Identify nature or causes. • Assisted dispatching dealer parts orders, performed time studies and Calculating man-hours looking for opportunities that will impact the Parts Distribution Centers productivity.

• Warranty Analyst

  • Apr 2005 - Mar 2013

  Puerto Rico Key Player in developing and implementing The Claim Analysis System and Dealer Audit for the warranty department. • Analyzed warranty reports, data and claims to evaluate tendencies and to identify the nature or causes. • Performed action plans to enhance dealer operations and reestablish reasonable warranty tendencies. • Performed yearly and warranted audits based on Policy Procedures, discussed findings with Dealer management and established action plan to be… Show more Key Player in developing and implementing The Claim Analysis System and Dealer Audit for the warranty department. • Analyzed warranty reports, data and claims to evaluate tendencies and to identify the nature or causes. • Performed action plans to enhance dealer operations and reestablish reasonable warranty tendencies. • Performed yearly and warranted audits based on Policy Procedures, discussed findings with Dealer management and established action plan to be followed. • Ensured correctness of processed claims before payment to dealers and transmitting to Toyota Motor Corp, according to Warranty Policy and Procedures.

• Account Analyst

  • Dec 2003 - Mar 2005

  Puerto Rico • Daily Inventory Roll Foward Report to detect possible misstatements and evaluate fluctuations. • Perform Monthly basis Parts Excise Tax Return. • Weekly report to management to inform actual sales with corresponding Gross Profits • Month-end journal entries for the accounting closing. • Weekly audits to validate that actual parts received were properly accounted for by the information system along with respective investigation in case of discrepancy. • Provide dealers… Show more • Daily Inventory Roll Foward Report to detect possible misstatements and evaluate fluctuations. • Perform Monthly basis Parts Excise Tax Return. • Weekly report to management to inform actual sales with corresponding Gross Profits • Month-end journal entries for the accounting closing. • Weekly audits to validate that actual parts received were properly accounted for by the information system along with respective investigation in case of discrepancy. • Provide dealers their respective parts sales Invoices and solve any situation that arises.



HLB Morales Padillo & Co. PSC

• Staff Auditor

  • May 2002 - Nov 2003

  San Juan, Puerto Rico • Examined evidence supporting amounts and disclosures in the Financial Statements. • Assessed the accounting principles used and major estimates made by management • Evaluated the Financial Statement presentation.



Medtronic

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Accounting Clerk

  • Jan 2002 - May 2002

  Humacao, Puerto Rico Prepared the Bank and Payroll Reconciliation, International Sales Invoice Report, Sales Report, Scrap Report, Sales units report, costing the Budget units Report. * Monitored Inventory in the Production Area, Cycle Counting and data entry.



Universidad de Puerto Rico

• Higher Education
• 700 & Above Employee

• Information Technology Assistant

  • Jan 2000 - Jan 2002

  Humacao, Puerto Rico Software installation. * Delivery and control of professors' equipment. ; * Routine maintenance checkup ; * Preparation of billing invoice for students.