Jimmy Chi

Product Marketing Manager at The New Blank
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Location
San Francisco, California, United States, US

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5.0

/5.0
/ Based on 2 ratings
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Alex Hill

Joining Humble Bundle was a bit intimidating, but Jimmy made me feel right at home. He was not just welcoming, but genuinely helpful whenever I needed it. Jimmy was the glue that held our bundle launches together. As a teammate he was always understanding when promotions came in hot and was able to work quickly and effectively on troublesome projects without any complaints. Simply put, Jimmy is a Swiss Army knife and would be an asset to any gaming company.

Edward Dang

I have worked alongside Jimmy Chi, through thick and thin, for 5 years. It is with this history that I say with confidence: working with Jimmy is the easiest thing to do. If you want to, or need to, work closely with him: he's a very pleasant person to interact with, he's remarkably experienced, leads by example and guidance, efficient, and a fantastic communicator. If you're too busy yourself, that's fine too: Jimmy will take care of everything on his end and isolate the bare, specific things he needs from you. You never have to worry about Jimmy; if anything, you may have trouble keeping up. His work performance and the experience of working with him serve as reminders that the presumably-inevitable friction which comes up when working with other people is not always a constant. There are the few folks out there who are exceptionally competent, immaculately detailed oriented, verbally and silently productive, as well as friendly and admirably human at the same time. Jimmy is proof of this.

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Credentials

  • Google Project Management Certificate
    Coursera
    Jan, 2023
    - Sep, 2024

Experience

    • Animation and Post-production
    • 1 - 100 Employee
    • Product Marketing Manager
      • Aug 2023 - Present

      Providing managed services support for the Epic Games Store aka I wrangle assets for Store promotions. Providing managed services support for the Epic Games Store aka I wrangle assets for Store promotions.

    • Singapore
    • Technology, Information and Media
    • 1 - 100 Employee
    • Customer Support - Marketing
      • Sep 2022 - Present

      I provide Customer Support and assist the Marketing team with various Marketing and Community related tasks for Arcade Online and Arcade Legend VR. Recent projects include implementing a Helpdesk solution for the support staff. I provide Customer Support and assist the Marketing team with various Marketing and Community related tasks for Arcade Online and Arcade Legend VR. Recent projects include implementing a Helpdesk solution for the support staff.

    • United States
    • Computer Games
    • 1 - 100 Employee
    • Support Operations Lead (Bundle Product Coordinator)
      • Apr 2017 - Apr 2022

      I helped plan the bundles during pre-mortem checks between stakeholders and functioned as a product coordinator for both our Operations team and the Support team for upwards of 4 bundle launches per week. I wrote over 200 support articles for the knowledge base that the Humble Support staff utilized and assisted on numerous projects related to the day to day operations at Humble Bundle. Under Humble Games Publishing, I was a mentee under several producers for Signalis, Town of Zoz, and Stray Gods and was credited as a Production Assistant on Signalis. Show less

    • Lead Ninja
      • Dec 2013 - Apr 2017

      I was one of four original lead support agents on the Support team responsible for escalated and high level support cases. I assisted with fraud cases, social media support, and other channels of support. I was involved in training, interviewing, white glove service, brainstorming, and auditing of support procedures.

    • Game Master/Support Lead
      • Oct 2011 - Dec 2013

      I assist players with their issues and investigate complaints and problems users may experience with our games. I assist players with their issues and investigate complaints and problems users may experience with our games.

    • United States
    • Veterinary
    • Community Moderator
      • Jul 2011 - Oct 2011

      -Moderate online forums for the games Rift and End of Nations. -Research and report on trending topics and issues to Community Managers and relevant departments. -Assist Community Managers in investigating issues pertaining to forums. -Moderate online forums for the games Rift and End of Nations. -Research and report on trending topics and issues to Community Managers and relevant departments. -Assist Community Managers in investigating issues pertaining to forums.

    • United States
    • Individual and Family Services
    • Community Game Master
      • Dec 2010 - Jun 2011

      -Responsible for creating Community events and activities in Free to Play MMO Games. -Assisted in re-launch of MMO Game: Divine Souls after disastrous initial product launch. -Informed users of relevant news and changes via CMS posts, social networks, and forums announcements. -Monitored and maintained a communicative presence on social networks and forums and functioned as a bridge between users and product managers. -Various creative writing tasks including writing up background stories for in game events, writing up forum events, stories about new characters, etc. Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Circulation Assistant
      • Sep 2007 - Mar 2011

      -Process Donations -Set up viewing rooms for classes/tour groups -Checked in/out library materials, final projects, and a/v material -Assisted students in database usage -Assisted students with copiers, scanners, and computers -Opening/Closing duties -Ordering supplies -Archive past Masters in Fine Art Final Projects -Accomplished major inventory project for MFA Theses -Assist library catalogers in various projects -Inventory -Accomplished several large scale inventory projects -General upkeep and maintenance of work area and computers -Answering phones/questions about the school Show less

    • United States
    • Higher Education
    • 200 - 300 Employee
    • Access Services Assistant
      • Aug 2006 - Sep 2007

      -Process and route incoming/outgoing mail -Process/Claim/Inventory Periodicals -Inventory bimonthly office supplies -Daily Library database check -Swap-out Server Backup Tapes -Catalog Gift Materials into Library Catalog -Discard obsolete materials from Library Catalog and database -Completed Annual shifting and removal of periodical material -Process Financial Expenses Spreadsheet for Dean of Library -Assist in Student Assistant training -Assign and manage daily tasks for Student Assistants -Rearrange Library Classroom for various College Classes -General Office Duties (Copying, Filing, Data Entry, Errands, Manual Labor) -Provide Assistance to Access Services Manager, Dean of Information, Dean of Library on various projects and tasks Show less

    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Library Assistant
      • Jan 2001 - Jan 2007

      Awarded service award for 5 years of outstanding service. I managed the front desk of the library and helped check out books to library patrons. Duties included processing library books, reshelving the collections, database administration, registering library cards to the public, and other various workplace upkeep duties. Awarded service award for 5 years of outstanding service. I managed the front desk of the library and helped check out books to library patrons. Duties included processing library books, reshelving the collections, database administration, registering library cards to the public, and other various workplace upkeep duties.

    • Computer Games
    • Staff Writer
      • Jul 2004 - Mar 2005

      Mygamer.com Pay: N/A 2004-2005 -Wrote articles on current video games -Wrote one of the first published reviews on World of Warcraft -Wrote articles on classic video games -Attend online staff meetings with fellow contributors -Reported progress to Senior Editor Mygamer.com Pay: N/A 2004-2005 -Wrote articles on current video games -Wrote one of the first published reviews on World of Warcraft -Wrote articles on classic video games -Attend online staff meetings with fellow contributors -Reported progress to Senior Editor

Education

  • UC Santa Barbara
    BA, English
    2002 - 2004

Community

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