Experience

Blue Ocean Brain
• United States
• E-Learning Providers
• 1 - 100 Employee
• Client Success Manager

  • Sep 2021 - Present


Appetize

• IT Services and IT Consulting

• Client Success Manager

  • Oct 2019 - Sep 2021

  Developing and maintaining relationships with top decision makers at key clients to ensure high levels of product success and client satisfaction. Closely working with our product team to develop and maintain solutions for current and prospective clients. Developing and maintaining relationships with top decision makers at key clients to ensure high levels of product success and client satisfaction. Closely working with our product team to develop and maintain solutions for current and prospective clients.



Legends

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• IT Lead

  • May 2018 - Oct 2019

• IT Support Coordinator

  • Jan 2017 - Oct 2019

  Supporting the IT operations of Legends Hospitality at all 38 LiveNation Venues across the nation. This support ranges from onsite operational support by troubleshooting broken equipment, training of employees on new information systems, and testing new features at pilot locations. Additionally, I will support other teams such as the Analytics department by guiding them to data they need as well as interpreting that data when there is a lack onsite operational knowledge by the analytics team. With this onsite knowledge I also help to guide the strategy behind future decisions through weekly meetings with our client, LiveNation, and Point of Sale system creators, Appetize. These inputs have lead to enhanced features for the operational teams in every venue. I ensure the data integrity of the inventory management system at each of the 37 venues, checking that items configured properly to operate and provide us with necessary sales data through onsite and remote access. To promote better habits with using onsite systems, I have creating training videos and documents that are available through the company's SharePoint and Human Resources Learning Center. Show less

• Concessions Manager

  • May 2016 - Dec 2016

  Creating purchase orders for products.Ensuring operation of transaction system.Upholding look of concession stands.Executing new venue concepts.

• Warehouse Manager

  • May 2015 - May 2016

  JiffyLube Live