Experience

OEM Headlight Restore
• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Account Manager

  • Jan 2020 - Present

Headlight Restore
• Australia
• Automotive
• Account Manager

  • Sep 2018 - Present

Datacom
• Armenia
• IT Services and IT Consulting
• 1 - 100 Employee
• Service Desk Analyst

  • Jul 2016 - Jan 2019


Computer One Pty Ltd

• Australia
• Software Development

• IT Services Consultant

  • Mar 2015 - Jun 2016

  Monitoring of alerts for servers and other services Meeting SLA’s in a fast paced environment; completing 250-350 support tickets per month plus taking 25+ inbound calls per day I completed the migration of a Telstra TIPT phone system to 30 users in one project; also completed the roll-out of all new hardware to 70+ users ITIL driven environment; completing CMR’s and heavy use of ConnectWise as a ticketing system Use of various applications to monitor and support servers/workstations/services including NagiosXI, Labtech, VNC, RDP, mRemote Creating and Maintaining documentation of procedures and fixes for known issues using Confluence Maintenance reporting on servers/workstations for 35+ clients and adhering to all the clients expectations of service; One of the largest clients being a Retail chain of over 1100 stores. Manage Active Directory, Exchange, SBS, Sharepoint and Citrix servers which includes adding and removing accounts, user groups and security permissions, group policy management, configuring mail, security and equipment groups; also applying fixes through Exchange Management Console, investigating logs to find causes of issues and escalating issues to the appropriate teams Manage iPhone email account setup, mail hotspot configurations and setup iPads as kiosks and routers. Manage and maintain Backup Exec 2008/2012; conduct tape rotations and test restores Manage and maintain Trend Micro Control Manager Manage and maintain Telstra TIPT phone system; also experienced with ECN PBX Portal Assist clients with all related issues including Windows 7/8/8.1, MS Office 2007/2010/2013, Adobe Creative Suite, Office for MAC, Apparel 21 POS, PC rebuilds, MYOB Suites Liaise with Service Providers to assist with recovery of ADSL/NBN networks, raise tickets on behalf of users for MYOB, ReckonAPS, Redmap and MyPrints Create and implement process manuals for use of equipment/software/reports for clients Physical Installation of Routers, IAD’s and rack mounted devices. Show less