Jimmie Marshall

Knowledge Manager Analyst at AMSG
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Contact Information
us****@****om
(386) 825-5501
Location
Lawton, Oklahoma, United States, US

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Credentials

  • Prompt Engineering for ChatGPT
    Coursera
    Aug, 2023
    - Nov, 2024
  • Professional Certificate Project Management (Undergraduate)
    University of Phoenix
    Feb, 2022
    - Nov, 2024
  • Certified Knowledge Manager
    KM Institute (KMI)
    Apr, 2021
    - Nov, 2024
  • Lean Six Sigma Yellow Belt Certification
    Management & Strategy Institute
    Apr, 2021
    - Nov, 2024
  • Certified ScrumMaster (CSM)
    Scrum Alliance
    Oct, 2021
    - Nov, 2024

Experience

    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Knowledge Manager Analyst
      • Sep 2023 - Present

      • Provide SharePoint Online skills and KM support. • Assist client with the use of collaborative tools to share information across organizations. • Assist the client as part of its content migration projects on the SharePoint platform. • Collaborate with subject matter experts across the organization to support the design and development of instructional/training programs and documentation. • Use PowerShell scripting to build and generate reports to surface information, identify and analyze business problems • Assist in all activities related to the planning, development, delivery, and organization of training programs including field-based training and online learning programs. • Support training and other stakeholder sessions for the implantation and maintenance of KM procedures • Develop metrics that provide data for KM process measurement, identifying indicators for future improvement opportunities. • Diagram and evaluate existing processes. • Develop policies, methods, and procedures supporting and leading to improvement of business processes and in support of change management • Maintain a SharePoint Online environment by establishing, documenting, and deploying appropriate monitoring of end users. • Establish best-practices use of SharePoint Online system. • Provide a range of strategies to identify, create, represent, distribute, and enable the use of SharePoint Online as an effective collaboration platform. • Perform SharePoint Online administrative actions, answering trouble tickets relating to SharePoint Online and/or KM. • Work as Site Collection Administrator on all Fires Center of Excellence site collections • Work with Enterprise Content Management and Collaboration Services to resolve SharePoint Online issues. • Contributed to builds and deployment of products, tools, and data that account for varied client contexts. • Supported policy generation by framing and interpreting internal business data. Show less

    • United States
    • Armed Forces
    • 1 - 100 Employee
    • Knowledge Manager
      • Oct 2022 - Apr 2023

      • Design and facilitates effective knowledge-sharing and learning activities, such as webinars, after-action reviews, and events. • Improved the organization and classification of content across the Office of Staff Learning and Development's digital platforms. • Conducted training sessions and workshops to promote knowledge management practices and encourage adoption across the organization. • Collaborated with cross-functional teams, leveraging M365 Power Automate to identify process improvements and innovate workflows, enhancing operational efficiency. • Developed and maintained a knowledge management system that includes documentation, taxonomy, and search capabilities. • Ensures all new knowledge is integrated into the company's system for maximum impact and effectiveness. • Conducts extensive research, sources information from multiple channels, and presents findings with precision and clarity. • Created interactive dashboards using Power BI to provide insightful visualizations and reports, enabling data-driven decision-making and enhancing knowledge management strategies. • Created and updated comprehensive product documentation, encompassing installation, operation, and maintenance instructions, as well as technical advisories and release notes. • Proficiently organized and compiled essential information for the production of signature-ready user manuals, training materials, installation guides, proposals, and reports. Show less

    • United States
    • Defense and Space Manufacturing
    • 1 - 100 Employee
    • Knowledge Manager
      • Mar 2021 - Oct 2022

      • Successfully managed updates and revisions to technical literature, ensuring the timely and accurate dissemination of information. • Conducted thorough reviews of technical material, ensuring consistency and accuracy to maintain high-quality documentation standards. • Collaborated closely with technical contributors, fostering effective teamwork and addressing complex topics to deliver comprehensive documentation. • Formulated a strategic KM plan and road map to enhance information and knowledge management for organizational benefits. • Updated and maintained all Knowledge, Process, and Performance Management Programs related to training, education, and professional development, and provided support to users, staff, and organizations. •Created detailed technical writing detailed documents (RFIs/RFPs, IT questionnaires) as required using the internally established Knowledge Library and competitive data. • Developed and maintained a knowledge management system that includes documentation, taxonomy, and search capabilities. • Strategically planned and authored comprehensive security software guides, knowledge articles, and various documentation materials. Show less

    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Project Lead
      • Aug 2020 - Mar 2021

      •Served as the Project Lead and Sr. Instructor for Technologist; responsible for the management of 23 Instructors, preparation, scheduling, safety, and quality execution of TRADOC lesson plans, and support Period of Instruction. •Served as the Instructor Certification Lead, evaluated all instructor training requirements, and instructor certification board, and maintained certification records. •Supported Instructional Design staff in the development of innovative training for all modes of delivery: (Instructor Led, Virtual and eLearning). Show less

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Lead/Instructor
      • May 2017 - Jul 2020

      •Served as the Project Lead and Sr. Instructor for Technologists; responsible for the management of 23 Instructors, preparation, scheduling, safety, and quality execution of TRADOC lesson plans and support Period of Instruction. •Served as the Instructor Certification Lead, evaluated all instructor training requirements and instructor certification board, and maintained certification records. •Supported Instructional Design staff in the development of innovative training for all modes of delivery: (Instructor Led, Virtual and eLearning). Show less

    • United States
    • Armed Forces
    • 500 - 600 Employee
    • 1SG
      • Jul 2013 - Sep 2015

      •Teach, coach, and mentored over 280 Junior and Senior leaders yearly in the United States Army, Joint Combined Services, and Allied Nations. •Prepared Officers and Warrant Officers to serve in leadership positions of increasing responsibility such as Platoon Leaders, Battery Commanders, and Technical Subject Matter Experts in the Air Defense Community. •Served as the Operations Manager that directly supervised, evaluated, and supported a team of over 80 members and maintenance support personnel. •Exercised critical thinking evaluated and resourced over 40 highly successful field-training exercises and reported to higher echelon training objectives. Show less

    • United States
    • Armed Forces
    • 700 & Above Employee
    • 1SG
      • May 2011 - Jun 2013

      •Supervised training and other daily activities of four supervisors on all aspects of personnel and equipment readiness. •Advised the leadership on the progress of organizational training. •Developed training, tactics, and techniques that were utilized during Operation Enduring Freedom. •Successfully deployed an organization of 75 subordinate personnel on ten field-training exercises in local training areas and the United Arab of Emirates in support of contingency operations. •Supervised training and other daily activities of four supervisors on all aspects of personnel and equipment readiness. •Advised the leadership on the progress of organizational training. •Developed training, tactics, and techniques that were utilized during Operation Enduring Freedom. •Successfully deployed an organization of 75 subordinate personnel on ten field-training exercises in local training areas and the United Arab of Emirates in support of contingency operations.

Education

  • University of Phoenix
    Master of Science - MS, Computer Science
    2023 - 2024
  • University of Phoenix
    Bachelor of Science in Business, Project Management
    2019 - 2022

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