Experience

QFloors

• United States
• Software Development
• 1 - 100 Employee

• Assistant Director of Support - NCC Implementation Specialist

  • Oct 2016 - Present

  Manage staff members assigned to the Customer Support and New Customer Care Division (OnBoarding/Implementation). Responsibilities include hiring, developing, training, managing staff, etc. All while creating, growing, and developing relationships with company accounts, customers, prospective accounts, etc. This is all completed while working closely with CEO and Executive team regarding department policies, development of divisions, several customer-related issues, problem resolution, etc. Manage all onsite travel assignments nationwide and Canada. Other assignments include: Ticket Resolution, Refund Request, PTO Request, Department Handbook Creation and Updates, Corporate Handbook and Updates.

• Regional Software Sales Account Executive

  • Oct 2016 - Apr 2018

  Sell and market company-branded software to existing and potential retail and distributor flooring domestic and global accounts. Perform daily customer follow-up, product education, and upselling of additional products and services. Maintain an average of 70+ customer calls per day, conduct frequent online demonstrations of product, and negotiate mutually favorable terms and conditions for company and customer. Key Achievements:✪Consistently average +$25K in sales per month in products and services, exceeding the industry standard.✪Engage with over 1,000 customers and lead management stakeholders.✪Facilitate training sessions for sales team on best practices in DEMO sales, understanding client needs, and recommending appropriate programs.



Frontline Recruit

• United States
• Staffing and Recruiting

• SVP Executive Recruiter

  • Aug 2011 - Oct 2016

  Managed recruitment activities for community banks and lending institutions throughout the Mid-West and West seeking qualified candidates to fill junior-level banking roles up to Presidents and CEOs. Conducted initial candidate phone screens and interviews, scheduled on-site interviews, and sold and marketed company services to prospective clients. Averaged over 50 calls per day, and developed productive relationships with clients and candidates. Key Achievements: ✪Successfully placed an average of 12 placements per year, totaling +$1.5M in offers. ✪Developed and implemented a new candidate tracking data sheet that provided a more comprehensive view of candidate contact and experience information (e.g., Experience, Salary, Negotiations).



Midwest Floor Covering, Inc

• United States
• Textile Manufacturing
• 1 - 100 Employee

• Territory Manager

  • Mar 2006 - Apr 2011

  Managed nearly 200 accounts in Utah, Idaho, and Wyoming for the sale and marketing of flooring products and related services. Developed and executed individualized sales plans for each account based on past purchases and projected needs. Prospected for sales opportunities through engagement with internal and external customers. Key Achievements: ✪Averaged +$2.2M in annual sales; served as key point-of-contact for the Salt Lake City Creek residential living center, and realized +$500K in profits from one sale. ✪Trained retail sales staff in effective strategic sales techniques. ✪Establishing gross sales margins and pricing throughout territory; processed customer claims for defective and damaged flooring materials in an expedited manner to maintain customer loyalty.



Cornerstone Capital

• American Fork, Utah

• Mortgage Consultant

  • Feb 2001 - Dec 2005

  Provided professional and creative ingenuity to the real estate finance process. Provided for borrower the finance information and options to meet borrower and lender satisfaction, maintaining the security and privacy of personal documentation. Marketed to and serviced several banks, contractors and lending institutions. Following through with loan programs to closing and funding. Provided professional and creative ingenuity to the real estate finance process. Provided for borrower the finance information and options to meet borrower and lender satisfaction, maintaining the security and privacy of personal documentation. Marketed to and serviced several banks, contractors and lending institutions. Following through with loan programs to closing and funding.



Nu Skin Enterprises, Inc.

• Wellness and Fitness Services
• 100 - 200 Employee

• Regional Manager

  • Jul 1995 - Dec 2000

  Managed up to 400 executive accounts in the western half of the United States. Maintained and increased executive accounts revenue while traveling to various cities to present and promote corporate programs, products and legal guidelines. Participated in the implementation of strategies for business channel marketing to achieve targeted revenue goals. Assisted in the implementation of programs for distributor growth, retention and motivation, as well as leadership development. Key contributor in new product launches and product training seminars.