Director of Client Success

• Nov 2019 - Present

I’m responsible for ensuring that all of Tech-Gofers clients get exactly what they’re looking for out of the service we provide. At Tech-Gofer, we’re committed to fetching the information you need, putting you in touch with the right tech vendors, and taking a ton of stress off your shoulders.If we don’t fulfill that commitment, it’s my job to find out why and make sure the issue never happens again.If you’re looking for a vendor-agnostic solution engineer to consult before you make any decisions, I can help you find one.If you need help with the management of your latest tech project, our team is here for you.And if you want access to free resources and an enormous portfolio of vendors to help you make the right choice, I ensure Tech-Gofer supplies it.

Director of Client Success

• Jul 2018 - Nov 2019

Client Services Advisor

• Dec 2015 - Mar 2018

Vonage Business is in the Business of Better to create a communications experience that helps your workforce get things done. Like our 40,000 small, medium and enterprise business customers, our mission is to help your business thrive. Our innovative Cloud Communications technology connects your people, information, devices and geographies seamlessly. Vonage Business is in the Business of Better to create a communications experience that helps your workforce get things done. Like our 40,000 small, medium and enterprise business customers, our mission is to help your business thrive. Our innovative Cloud Communications technology connects your people, information, devices and geographies seamlessly.

Cloud Communications Consultant

• Feb 2014 - Dec 2015

MiCloud offers a suite of solutions to deliver its core products—MiVoice, MiCollab and MiContact Center—to specific segments of the market. Mitel’s Freedom Architecture seamlessly ties all of its communication applications together to provide an “in office” experience anywhere and on any device. And its cloud-ready software is single-stream, meaning you will use the same interface no matter how large your business grows or how you decide to deploy it. MiCloud offers a suite of solutions to deliver its core products—MiVoice, MiCollab and MiContact Center—to specific segments of the market. Mitel’s Freedom Architecture seamlessly ties all of its communication applications together to provide an “in office” experience anywhere and on any device. And its cloud-ready software is single-stream, meaning you will use the same interface no matter how large your business grows or how you decide to deploy it.

Major Account Manager

• Jul 2013 - Feb 2014

Direct sales of a truly robust suite of Voice and Data Products and Services. Helping Business solve problems, reduce expenses and increase efficiency. If technology gives you a headache, I am your Tylenol. Direct sales of a truly robust suite of Voice and Data Products and Services. Helping Business solve problems, reduce expenses and increase efficiency. If technology gives you a headache, I am your Tylenol.

Sr. Account Executive

• Jan 2013 - Jun 2013

Direct sales of telecommunications and Internet services and equipment. Cost analysis and reduction. Consultation. Primary focus on healthcare. Direct sales of telecommunications and Internet services and equipment. Cost analysis and reduction. Consultation. Primary focus on healthcare.

National Account Manager – Channel Sales Manager

• Aug 2003 - Oct 2012

Manage 12 agencies comprised of more than 100 independent sales agents. Drive quota attainment through pricing, contracting, mentoring, training, and consultative sales efforts on complex opportunities. Facilitate sales activity to ensure agents attain revenue objectives for themselves and for my employer.Ranked #3 of 16 in 2011Ranked #1 of 4 in 2008Exceeded monthly Sales Quota 13 of last 20 months

Account Executive

• Aug 2003 - Aug 2007

Aggressive pursuit of telecommunications sales. Presenting and closing voice and data solutions, Metro Ethernet, MPLS, complex data solutions, fiber build opportunities. Matching prospect’s communications service needs to product set that delivers. Accomplishments as Account ExecutiveMPLS sales produced 200% and 300% of quota in Q307-Q407 before promotion to CSMAchieved 100% quota club status 8 times 18 monthsAcquired 28 New Logos per year average