Director Talent Acquisition

• May 2018 - Present

Talent Acquisition Manager

• Oct 2016 - May 2018

Consulting Project Manager

• Aug 2016 - Sep 2016

Managed production staff of 9 employees, ranging from Accountants, Estimators, Graphic Designers, Sign Makers and Labors. Gave recommendations on plan sets and guided jobs through production phases. Filed certified paperwork with the Texas Department of Transportation (TXDot) and arranged product shipping, as needed. •Worked with Estimator in organizing the production schedules in order of production needs •Negotiated client timelines •Assessed project requirements (materials, labor costs, etc) and created purchase orders •Determined quality control standards •Prepared weekly state inspection paperwork Show less

Recruiting Supervisor

• May 2014 - Aug 2016

A working supervisor who directly coordinates all activities of the Regional and Offshore Recruiting Departments of Managua, Nicaragua, Greenville, SC, Austin, TX, Atlanta, GA, and Daleville, Indiana. Ensures that staffing objectives are achieved by evaluating market wages, working with hiring managers on job descriptions, relocation packages (as needed) and intern programs. Through a wide range of creativity and latitude, successfully coordinated several large scale hiring ramps with 100% delivery in the client’s desired time frame. Relied extensively on experience and judgment to plan and accomplish goals, such as matching candidate hiring profiles, scheduling interviews (not disruptive to everyday workflow for Operations Team), background check package creations, reference check coordination, background adjudications by the HR Team, offer letter and acceptance within time frames specified, and a variety of other tasks. Coordinates with Global recruiting partners and workforce centers in India and the Philippines to align strategies and programs to attract talent and increase presence and knowledge of Concentrix as a preferred employer. Show less

On Site Recruiting Manager

• Dec 2009 - Apr 2014

As On-Site Manager, directly responsible for the sourcing, recruitment, on-boarding and management of a revolving 200+ ChaseSource employees On-Site (and throughout the state of Texas) through networking, updating candidate database, internet mining and keeping a fresh ‘pipeline’ of candidates in our pool. Candidates include Registered Nurses, Licensed Vocational Nurses, IT Professionals, Call Center agents, Administrative professionals, and others as needed. Yield $10M annual profit. Serves as the primary contact for all newly hired ChaseSource employees, in support of TMHP. Accurately tracks 100% of employee vacation, payroll, employee relations and other areas, as necessary. Demonstrates conflict-resolution and coaching / development and counselings as necessary to preserve the core values of the client. Successfully hired and retained over 600 employees for the TMHP with less than an all-time low 15% attrition by selling the benefits of a Temporary to Permanent OR Long Contract assignment, based on each client’s need. Successfully negotiates on client’s behalf for employee salary and benefits. Maintains an open line of communication with client for satisfaction on all levels. Employee placement includes Healthcare Professionals, IT Personnel, and Financial Consulting Professionals, Contact Center Agents, Administrative Support Staff and any background, as needed. Show less

Manager of Operations

• Dec 2006 - Oct 2009

Successfully hired and managed 110 Outsource agents in Pune, India by ensuring that operation ran abroad met stringent results in quality and profitability as operation located in Waco, TX. Managed 5 Frontline Supervisors of Operations, 40 Customer Service Representatives, and over 140 call center agents, an Agent Hotline service and an Inbound Sales call team for medical records retrieval, chronological sorting, imaging and electronic release to over 200 customers daily. Profitability margin well over 5 million dollars annually. Responsible for the successful coaching and professional development of all department managers, CSRs and agents. Analyze pertinent data for the release of over 2,000 sets vital medical information of patients to leading insurance underwriting agencies daily, avoiding Unauthorized Disclosure of patient information. Manages large amount data in an electronic warehouse. Made several financial recommendations on software and technical department training that were actively used in streamlining payroll, personnel attrition, and release information, which resulted in the most profitable year in company history. Show less

Sr. Client Services Manager

• Oct 2004 - Dec 2006

As Sr. Client Services Manager, analyze daily results of credit card transactions and balance transfers. Make recommendations to clients on program enhancements, changes in direction, and service offerings. Generated over $150,000 revenue above forecast within 2 billing quarters. Hold quarterly kick-off meetings to ensure both companies are in agreement of program goals.  As Hiring Manager, Responsible for effectively recruiting, screening and hiring over 300 call center agents. Coordinated with other management to ensure proper departmental skills matching with new-hires. Created advertisements for websites, local newspapers and radio advertising to ensure maximum turn-out in recruiting efforts. Coordinated mass drug screenings for qualified applicants with local medical clinics. Assisted Operations Staff with initial career path for new-hires. Coordinated numerous new-hire orientations.  As Operations Manager, Improved Post Training process by initiating proven structured process documents. Effectively completes all client sales related cross-training, to ensure continued flourishing partnership of companies. Received Convergys “Manager of the Year Award” 2005.  Increased new-hire training Save Rate from 57% to 65% in less than 1 month. Increased Training Balance Transfer cross-sales from $125, 000 monthly to over $450,000 monthly. Served as “Subject Matter Expert” for retention training classes from December 2004 to March 2005. Ranked #6 of 325 agents in Convergys Killeen, TX center in December 2004. Received Company Employee of the Month award for January 2005. Show less

Program Coordinator, Quality Assurance Evaluator

• Jan 2002 - Sep 2004

Designed and conducted classroom and hands-on-training for numerous company programs and consistently met objectives by achieving a quarterly customer evaluation score of 3.4 or higher on a 1-4 scale. Reviewed worker assignments, transportation schedules, and routes to ensure compliance with standards for personnel selection safety and union contract terms. As Quality Assurance Evaluator, enforced compliance of operations personnel with administrative policies, procedures, safety rules, and government regulations. Show less

Retention Officer / Logistics Officer

• Oct 1993 - May 2004

Consistently met or exceeded goal of retaining over 125 qualified candidates per quarter. Awarded the Army Commendation Award for results. Contacted representatives of schools, public officials, personnel managers, and others to re-establish the Army as remaining an excellent employment and career opportunity. Presented formal and informal talks on advantages of the Army at company training meetings, as well as one-on-one interviews. Supervised 17 personnel, and coordinated their daily activities by reviewing transportation schedules, worker assignments, and routes to ensure compliance with standards for personnel selection safety and union contract terms. Enforced compliance of operations personnel with administrative policies and government regulations as the Army Driver Improvement Program NCO. Show less